ZoomInfo Technologies Inc.

Current report

Over time, we expect to introduce products, features, and services, or otherwise implement pricing and packaging models, which could adversely affect our business, operating results, financial condition, and future prospects.

Current report

Over time, we expect to introduce products, features, and services, or to otherwise implement pricing and packaging models as our platform, our offerings and our customer preferences evolve. For example, we intend to launch a hybrid pricing model during the third quarter of 2026 that pairs a lower annual platform fee with pre-purchased data credits rather than our traditional platform, plus seat-based packages.

Current report

We cannot provide assurance that our hybrid or credit-based pricing model will achieve market acceptance, that customer demand and actual usage of our data and services under this model will develop or grow as expected, that revenues generated under this model will meet our expectations, or that any revenue growth will be sustainable or indicative of continued customer demand or broad adoption of this model. While we expect most customers to transition at similar price points, with some moving lower and some higher, this shift may create a near-term revenue headwind and introduces variability in the timing of revenue recognition, driven by the timing of credit consumption relative to credit allowances. Any of the foregoing could adversely affect our business, operating results, financial condition, and future prospects.

Current report

Additionally, credit-based, usage-based, or outcome-based billing models increase the complexity of accurately measuring and charging for product usage, and may increase the risk of billing disputes, reduced collectability, refunds, chargebacks, and regulatory scrutiny. Errors or perceived errors in our usage measurement, billing calculations, invoicing, proration, credits, or refund processes could result in customer dissatisfaction, disputes, non-payment, increased customer support costs, and harm to our reputation. In addition, increased reliance on credit-based, usage-based, or outcome-based billing models could increase the complexity of applying revenue recognition guidance to our contracts. If we experience higher-than-expected credits, refunds, disputes, or price concessions, or if we are required to increase reserves for uncollectible amounts, our reported revenue, deferred revenue, operating cash flows, and period-to-period comparability could be adversely affected. Credit-based, usage-based, or outcome-based arrangements may also shift a greater portion of our billings and collections to later periods (including after usage is incurred), which could increase accounts receivable balances, collection risk, and working capital needs and reduce our visibility into near-term results. All of the foregoing may make it more difficult to accurately forecast our operations.

Current report

Our previous and any future restructuring efforts, including the 2026 Restructuring Program, may not result in the anticipated savings or operational efficiencies we expected, could result in greater total costs and expenses than we estimated, and could disrupt our business.

Current report

We have undertaken, and may undertake from time to time in the future, certain restructuring efforts to drive more efficient growth and advance our strategic initiatives. We may not realize, in full or in part, the anticipated benefits and savings from these restructuring efforts.

Current report

Furthermore, these restructuring efforts may be disruptive to our operations. For example, headcount reductions could yield unanticipated consequences, such as attrition beyond planned staff reductions, increased difficulties in our day-to-day operations and reduced employee morale. If employees who were not affected by a reduction in headcount seek alternative employment, this could result in unplanned additional expense to ensure adequate resourcing or harm our productivity. These headcount reductions could also harm our ability to attract and retain qualified management, sales, marketing, engineering, and other personnel who are critical to our business. If we are unable to realize the expected operational efficiencies and cost savings from our restructuring, our operating results and financial condition would be adversely affected.