Q - Crexendo,
For the period ended Jun 30, 2025. Filed Aug 5, 2025.
View on SEC.govAbout this filing
A company's report for each of its first three quarters. The financial statements are not audited. It shows how the business has moved since the last annual report, and what management says changed.
Jun 30, 2025 · Filed Aug 5, 2025
What changed in Management’s Discussion and Analysis?
Read the current filingPrevious report: 10-Q
Period ended 2025-03-31; filed 2025-05-06.
0001654954-25-005149
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of OperationsCurrent report: 10-Q
Period ended 2025-06-30; filed 2025-08-05.
0001654954-25-009071
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of OperationsThe baseline is this issuer’s latest earlier reporting period of the same form that was filed before the current report. A previous 10-Q is a different quarter, not a year-over-year comparison. Amendments are excluded.
Compared 109 previous paragraphs and 161 current paragraphs.
62 unchanged; 34 reworded; 45 added; 12 removed; 1 previous and 20 current paragraphs rearranged.
Tables are not compared: 30 previous and 52 current tables excluded. Dates, whitespace, punctuation and numbering changes are ignored; changes to financial figures remain significant.
A changed paragraph is not evidence that risk increased or decreased. An unchanged paragraph does not establish that risk stayed the same.
Added paragraphs (45)
Current report
KEY BUSINESS METRICS
Current report
In addition to United States generally accepted accounting principles (“U.S. GAAP”) and financial measures such as total revenues, gross margin, and cash flows from operations, we review a number of key business metrics to evaluate growth trends, measure our performance, and make strategic decisions. We discuss revenues and operating expenses under “Results of Operations”, and cash flow from operations under “Liquidity and Capital Resources.” Other key business metrics are discussed below.
Current report
Annualized Exit Monthly Recurring Subscriptions
Current report
We believe that our Annualized Exit Monthly Recurring Subscriptions (“AERR”) is a leading indicator of our anticipated subscriptions revenues. We believe that trends in revenue are important to understanding the overall health of our business, and we use these trends to formulate financial projections and make strategic business decisions. Our AERR equals our Monthly Recurring Subscriptions multiplied by 12. Our Monthly Recurring Subscriptions equals the monthly value of all customer recurring charges at the end of a given month. For example, our Monthly Recurring Subscriptions at June 30, 2025 were $4,489. As such, our AERR at June 30, 2025 was $53,874 compared to $47,314 at June 30, 2024.
Current report
Net Monthly Subscription Dollar Retention Rate
Current report
We believe that our Net Monthly Subscription Dollar Retention Rate provides insight into our ability to retain and grow subscriptions revenue, as well as our customers’ potential long-term value to us. We believe that our ability to retain our customers and expand their use of our solutions over time is a leading indicator of the stability of our revenue base and we use these trends to formulate financial projections and make strategic business decisions. We define our Net Monthly Subscription Dollar Retention Rate as (i) one plus (ii) the quotient of Dollar Net Change divided by Average Monthly Recurring Subscriptions.
Current report
We define Dollar Net Change as the quotient of (i) the difference of our Monthly Recurring Subscriptions at the end of a period minus our Monthly Recurring Subscriptions at the beginning of a period minus our Monthly Recurring Subscriptions at the end of the period from new customers we added during the period, all divided by (ii) the number of months in the period. We define our Average Monthly Recurring Subscriptions as the average of the Monthly Recurring Subscriptions at the beginning and end of the measurement period.
Current report
For example, if our Monthly Recurring Subscriptions were $122 at the end of a quarterly period and $100 at the beginning of the period, and $24 at the end of the period from new customers we added during the period, then the Dollar Net Change would be equal to ($0.67), or the amount equal to the difference of $122 minus $100 minus $24, all divided by three months. Our Average Monthly Recurring Subscriptions would equal $111, or the sum of $100 plus $122, divided by two. Our Net Monthly Subscription Dollar Retention Rate would then equal 99.4%, or approximately 99%, or one plus the quotient of the Dollar Net Change divided by the Average Monthly Recurring Subscriptions.
Current report
Adjusted EBITDA
Current report
In addition, we use Adjusted EBITDA to manage our business, evaluate our performance and make planning decisions. We consider this metric to be a useful measure of our operating performance, because it contains adjustments for unusual events or factors that do not directly affect what management considers the core operating performance, and are used by our management for that purpose. We also believe this measure enables us to better evaluate our performance by facilitating a meaningful comparison of our core operating results in a given period to those in prior and future periods. Investors often use similar measures to evaluate the operating performance with competitors. Adjusted EBITDA represents net income before interest and other income, income taxes, depreciation, amortization of intangible assets, and share-based compensation and related taxes.
Current report
Adjusted EBITDA has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for analysis of our results as reported under GAAP. Some of these limitations are:
Current report
Because of these limitations, Adjusted EBITDA should be considered alongside other financial performance measures, including net income/(loss) and our other GAAP results.
Current report
Our key business metrics for the periods ended June 30, 2025 and June 30, 2024, were as follows (in thousands, except for percentages):
Current report
Six months ended June 30, 2025 compared to six months ended June 30, 2024
Current report
Total Revenue
Current report
The increase in total revenue is due to an increase in software solutions revenue of $3,372 and an increase in service revenue of $644, offset by a decrease in product revenue of $378.
Current report
Income/(Loss) Before Income Tax
Current report
The following table reflects our income/(loss) before income tax for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report
The increase in income before income tax is primarily related to an increase in revenue of $3,638 and a net increase in other income/(expense) of $229, offset by an increase in operating expenses of $2,448. The increase in revenue is related to organic growth from new and existing customers. The increase in operating expenses is primarily related to an increase in salaries, benefits, bonuses, and share-based compensation of $1,220, an increase in commission expenses of $643, an increase in contract labor and outsourced engineering services of $269, an increase in software costs of $184, an increase in accounting software costs of $113, and an increase in other operating expenses of $19. The increase in other income/(expense) is primarily related to an increase in interest income of $152, an increase in other income of $68, and a decrease in interest expense of $9.
Current report
Income Tax Benefit/(Provision)
Current report
The following table reflects our income tax benefit/(provision) for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report
The decrease in cost of product revenue is primarily related to the decrease in product revenue for the three months ended June 30, 2025.
Current report
The increase in selling and marketing expense is primarily related to an increase in commission expense of $179 directly related to the increase in revenue, an increase in salaries, benefits, bonuses, share-based compensation, and headcount of $71, and an increase in other sales and marketing expense of $23.
Current report
The decrease in general and administrative expenses is primarily related to a decrease in administrative salaries, benefits, bonuses, and share-based compensation of $159 from the allocation of costs to our Software Solutions Segment, offset by an increase related to company-wide salary increases, a decrease in legal fees of $56 related to the filing of our Form S-3 in 2024, a decrease in telecommunication annual taxes and fees of $27, a decrease in consulting fees of $21, a decrease in rent expense of $17, and a decrease in other general and administrative expenses of $45, offset by an increase in the amortization of the capitalized software development costs intangible asset of $51.
Current report
The change in other income/(expense) is primarily related to an increase in interest income of $73 and a decrease in interest expense of $5.
Current report
Six months ended****June 30, 2025 compared to six months ended June 30, 2024
Current report
Service Revenue
Current report
Product Revenue
Current report
Remaining Performance Obligations (RPOs) represents the total contract value of all contracts signed, less revenue recognized from those contracts as of June 30, 2025 and 2024. RPO’s increased 9%, or $4,708 to $56,392 as of June 30, 2025 as compared to $51,684 as of June 30, 2024. Below is a table which displays the Cloud Telecommunications segment revenue remaining performance obligations as of January 1, 2025 and 2024, and June 30, 2025 and 2024, which we expect to recognize as revenue within the next thirty-six to sixty months (in thousands):
Current report
Cost of Service Revenue
Current report
Cost of Product Revenue
Current report
The decrease in cost of product revenue is directly related to a decrease in product revenue for the six months ended June 30, 2025.
Current report
The decrease in general and administrative expenses is primarily related to a decrease in administrative salaries, benefits, bonuses, and share-based compensation of $360 from the allocation of costs to our Software Solutions Segment offset by increases in salaries, a decrease in telecommunication annual taxes and fees of $71, a decrease in legal fees of $56 related to the filing of our Form S-3 in 2024, a decrease in consulting fees of $28, and a decrease in other general and administrative expenses of $30, offset by an increase in the amortization of the capitalized software development costs intangible asset of $51.
Current report
Other income/(expense) primarily relates to interest expense and net foreign exchange gains or losses, offset by credit card cash back rewards. The following table reflects our other income/(expense) for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report
The increase in cost of software solutions revenue is primarily related to an increase in salaries, benefits, bonuses, share-based compensation, and headcount of $204, an increase in outsourced services of $141, and an increase in software costs of $128, offset by a decrease in third-party hosting service costs of $103 related to the renegotiation of our third-party hosting service contract and a decrease in other cost of software solutions revenue of $2.
Current report
The increase in general and administrative expenses is primarily related to an increase in salaries, benefits, bonuses, share-based compensation, and headcount of $376 due to allocation of resources from the Cloud Telecommunications Services Segment, and an increase in the amortization of the capitalized software development costs intangible asset of $51.
Current report
Six months ended****June 30, 2025 compared to six months ended June 30, 2024
Current report
Software Solutions Revenue
Current report
Remaining Performance Obligations (RPOs) represents the total contract value of all contracts signed, less revenue recognized from those contracts as of June 30, 2025 and 2024. RPO’s increased 39%, or $7,599 to $27,077 as of June 30, 2025 as compared to $19,478 as of June 30, 2024. Below is a table which displays the software solutions segment revenue remaining performance obligations as of January 1, 2025 and 2024, and June 30, 2025 and 2024, which we expect to recognize as revenue within the next thirty-six to sixty months (in thousands):
Current report
Cost of Software Solutions Revenue
Showing the first 40 of 45 passages. Open the source sections for the rest.
Removed paragraphs (12)
Previous report
Remaining Performance Obligations
Previous report
The decrease is directly related to a decrease in product revenue for the quarter.
Previous report
Selling and Marketing
Previous report
General and Administrative
Previous report
Research and Development
Previous report
Other Income/(Expense)
Previous report
Remaining Performance Obligations
Previous report
The increase in cost of software solutions revenue is primarily related to an increase in salaries, benefits, bonuses, and share-based compensation of $82 and an increase in software costs of $28, offset by a decrease in other cost of software solutions revenue of $12.
Previous report
Selling and Marketing
Previous report
General and Administrative
Previous report
Research and Development
Previous report
Other Income/(Expense)
Reworded paragraphs (34)
Previous wording
The increase in total revenue is due to an increase in software solutions revenue of $1,722 and an increase in service revenue of $337, offset by a decrease in product revenue of $288.
Current wording
The increase in total revenue is due to an increase in software solutions revenue of $1,650 and an increase in service revenue of $307, offset by a decrease in product revenue of $90.
Previous wording
The increase in income before income taxes is primarily related to an increase in revenue of $1,771 and an increase in other income of $87, offset by an increase in operating expenses of $1,104. The increase in revenue is related to organic growth from existing customers and new customers. The increase in operating expenses is primarily related to an increase in salaries, benefits, bonuses, and share-based compensation of $532, an increase in commission expenses of $337, an increase in third-party telecommunications charges of $135, and an increase in other operating expense of $100. The increase in other income is primarily related to an increase in interest income of $83 and a decrease in interest expense of $4.
Current wording
The increase in income/(loss) before income tax is primarily related to an increase in revenue of $1,867 and an increase in other income/(expense) of $142, offset by an increase in operating expenses of $1,344. The increase in revenue is related to organic growth from new and existing customers. The increase in operating expenses is primarily related to an increase in salaries, benefits, bonuses, and share-based compensation of $679, an increase in commission expenses of $306, an increase in contract labor and outsourced engineering services of $172, an increase in software costs of $141, and an increase in other operating expenses of $46. The increase in other income/(expense) is primarily related to an increase in interest income of $73, an increase in other income of $64, and a decrease in interest expense of $5.
Previous wording
To evaluate our business, we consider and use non-generally accepted accounting principles (“Non-GAAP”) net income and Adjusted EBITDA as a supplemental measure of operating performance. These measures include the same adjustments that management takes into account when it reviews and assesses operating performance on a period-to-period basis. We consider Non-GAAP net income to be an important indicator of overall business performance because it allows us to evaluate results without the effects of share-based compensation, acquisition related expenses, changes in fair value of contingent consideration, amortization of intangibles, and goodwill and long-lived asset impairment. We define EBITDA as U.S. GAAP net income/(loss) before interest expense, interest income and other expense/(income), the gain/(loss) on the sale of property and equipment, goodwill and long-lived asset impairments, provision/(benefit) for income taxes, and depreciation and amortization. We believe EBITDA provides a useful metric to investors to compare us with other companies within our industry and across industries. We define Adjusted EBITDA as EBITDA adjusted for acquisition related expenses, changes in fair value of contingent consideration and share-based compensation. We use Adjusted EBITDA as a supplemental measure to review and assess operating performance. We also believe use of Adjusted EBITDA facilitates investors’ use of operating performance comparisons from period to period, as well as across companies.
Current wording
To evaluate our business, we consider and use non-generally accepted accounting principles (“Non-GAAP”) net income and Adjusted EBITDA as a supplemental measure of operating performance. These measures include the same adjustments that management takes into account when it reviews and assesses operating performance on a period-to-period basis. We consider Non-GAAP net income to be an important indicator of overall business performance because it allows us to evaluate results without the effects of share-based compensation and related taxes, acquisition related expenses, changes in fair value of contingent consideration, amortization of intangibles, and goodwill and long-lived asset impairment. We define EBITDA as U.S. GAAP net income/(loss) before interest expense, interest income and other expense/(income), the gain/(loss) on the sale of property and equipment, goodwill and long-lived asset impairments, provision/(benefit) for income taxes, and depreciation and amortization. We believe EBITDA provides a useful metric to investors to compare us with other companies within our industry and across industries. We define Adjusted EBITDA as EBITDA adjusted for acquisition related expenses, changes in fair value of contingent consideration and share-based compensation and related taxes. We use Adjusted EBITDA as a supplemental measure to review and assess operating performance. We also believe use of Adjusted EBITDA facilitates investors’ use of operating performance comparisons from period to period, as well as across companies.
Previous wording
The increase in service revenue is due to an increase in telecommunications services fees of $306, an increase in fees, commissions, and other, recognized over time of $98, and an increase in sales-type lease interest of $46, offset by a decrease in one-time fees, commissions and other of $113. A substantial portion of Cloud Telecommunications service revenue is generated through thirty-six to sixty month service contracts.
Current wording
The increase in service revenue is due to an increase in telecommunications services fees of $332, an increase in fees, commissions, and other, recognized over time of $132, and an increase in sales-type lease interest of $44, offset by a decrease in one-time fees, commissions and other of $201. A substantial portion of Cloud Telecommunications service revenue is generated through thirty-six to sixty month service contracts.
Previous wording
Product revenue fluctuates from one period to the next based on timing of installations. Our typical customer installation is complete within 30-60 days. However, larger enterprise customers can take multiple months, depending on size and the number of locations. Product revenue is recognized when products have been installed and services commence. Additionally, product revenue can fluctuate due to the allocation of discounts or sales promotions across the performance obligations.
Current wording
Product revenue fluctuates from one period to the next based on sales bookings, the allocation of discounts or sales promotions across the performance obligations, and the timing of installations. Our typical customer installation is complete within 30-60 days. However, larger enterprise customers can take multiple months, depending on size and the number of locations. The decrease in product revenue is primarily related to a decrease in managed IT services and infrastructure as a service product revenue of $131, offset by an increase in product revenue related to our cloud telecommunications services of $41.
Previous wording
Remaining Performance Obligations (RPOs) represents the total contract value of all contracts signed, less revenue recognized from those contracts as of March 31, 2025 and 2024. RPO’s increased 14%, or $6,602 to $54,683 as of March 31, 2025 as compared to $48,082 as of March 31, 2024. Below is a table which displays the Cloud Telecommunications segment remaining performance obligations as of January 1, 2025 and 2024, and March 31, 2025 and 2024, which we expect to recognize as revenue within the next thirty-six to sixty months (in thousands):
Current wording
Remaining Performance Obligations (RPOs) represents the total contract value of all contracts signed, less revenue recognized from those contracts as of June 30, 2025 and 2024. RPO’s increased 9%, or $4,708 to $56,392 as of June 30, 2025 as compared to $51,684 as of June 30, 2024. Below is a table which displays the Cloud Telecommunications segment revenue remaining performance obligations as of April 1, 2025 and 2024, and June 30, 2025 and 2024, which we expect to recognize as revenue within the next thirty-six to sixty months (in thousands):
Previous wording
Cost of service revenue consists primarily of fees we pay to third-party telecommunications carriers, broadband Internet providers, software providers, costs related to installations, contract labor costs, credit card processing fees, cost of data center hosting, software costs, customer support salaries, benefits, bonuses, and share-based compensation. The following table reflects our cost of service revenue for the three months ended March 31, 2025, compared to the three months ended March 31, 2024:
Current wording
Cost of service revenue consists primarily of fees we pay to third-party telecommunications carriers, broadband Internet providers, software providers, costs related to installations, contract labor costs, customer support salaries, benefits, bonuses, and share-based compensation. The following table reflects our cost of service revenue for the three months ended June 30, 2025, compared to the three months ended June 30, 2024:
Previous wording
The increase in cost of service revenue was primarily related to an increase in third-party telecommunications charges of $135, an increase in salaries, benefits, bonuses, and share-based compensation of $71, an increase in contract labor costs to assist with the migration of our customers to our new VIP platform of $55, an increase in software costs of $43, an increase in data center hosting costs of $41, and an increase in other cost of service revenue of $33.
Current wording
The increase in cost of service revenue was primarily related to an increase in third-party telecommunications charges of $118, an increase in salaries, benefits, bonuses, share-based compensation, and headcount of $85, an increase in data center hosting costs of $43, an increase in software costs of $13, an increase in contract labor costs to assist with the migration of our customers to our new VIP platform of $10, and an increase in other cost of service revenue of $41.
Previous wording
General and administrative expenses consist of salaries, benefits, bonuses and share-based compensation for executives, administrative personnel, legal, rent, equipment, accounting and other professional services, investor relations, depreciation, amortization of intangible assets, and other administrative corporate expenses. The following table reflects our general and administrative expenses for the three months ended March 31, 2025, compared to the three months ended March 31, 2024:
Current wording
General and administrative expenses consist of salaries, benefits, bonuses and share-based compensation for executives, administrative personnel, legal, rent, equipment, accounting and other professional services, investor relations, rent expense, consulting fees, depreciation, amortization of intangible assets, and other administrative corporate expenses. The following table reflects our general and administrative expenses for the three months ended June 30, 2025, compared to the three months ended June 30, 2024:
Previous wording
Research and development expenses primarily consist of salaries, benefits, bonuses, and share-based compensation, and outsourced engineering services related to the development of new cloud telecommunications features and products. The following table reflects our research and development expenses for the three months ended March 31, 2025, compared to the three months ended March 31, 2024:
Current wording
Research and development expenses primarily consist of salaries, benefits, bonuses, and share-based compensation, outsourced engineering services related to the development of new cloud telecommunications features and products. The following table reflects our research and development expenses for the three months ended June 30, 2025, compared to the three months ended June 30, 2024:
Previous wording
Other income/(expense) primarily relates to interest income, interest expense, net foreign exchange gains or losses, gain on the sale of property and equipment, and credit card cash back rewards. The following table reflects our other income/(expense) for the three months ended March 31, 2025, compared to the three months ended March 31, 2024:
Current wording
Other income/(expense) primarily relates to interest income, interest expense, net foreign exchange gains or losses, and credit card cash back rewards. The following table reflects our other income/(expense) for the three months ended June 30, 2025, compared to the three months ended June 30, 2024:
Previous wording
The increase in selling and marketing expense is primarily related to an increase in commission expense of $161 directly related to the increase in revenue and an increase in other sales and marketing expense of $22, offset by a decrease in bad debt related to a decrease in our credit loss reserve of $127.
Current wording
The increase in selling and marketing expense is primarily related to an increase in commission expense of $340 directly related to the increase in revenue, an increase in salaries, benefits, bonuses, share-based compensation, and headcount of $95, and an increase in other sales and marketing expense of $10, offset by a decrease in bad debt related to a decrease in our credit loss reserve of $116.
Previous wording
The decrease in research and development expenses is primarily related to the allocation of engineering resources to our Software Solutions segment of $130 as we finalize the migration of our customers to our VIP platform and a decrease in other research and development expenses of $7.
Current wording
The decrease in research and development expenses is primarily related to the allocation of engineering resources to our Software Solutions segment of $279 as we finalize the migration of our customers to our VIP platform and a decrease in other research and development expenses of $1.
Previous wording
The change in other income/(expense) is primarily from an increase in interest income of $79, an increase in other income of $3, and a decrease in interest expense of $4.
Current wording
The change in other income/(expense) is primarily related to an increase in interest income of $152, an increase in other income of $3, and a decrease in interest expense of $9.
Previous wording
Operating Results of our Software Solutions segment (in thousands):
Current wording
Operating Results of Software Solutions segment (in thousands):
Previous wording
The increase in software solutions revenue is primarily related to an increase in perpetual software license revenue of $1,064 and an increase in recurring software license and maintenance and support subscriptions of $676, offset by a decrease in professional services and other revenue of $18.
Current wording
The increase in software solutions revenue is primarily related to an increase in recurring software license and maintenance and support subscriptions of $895 and an increase in in perpetual software license revenue of $816, offset by a decrease in professional services and other revenue of $61.
Previous wording
Remaining Performance Obligations (RPOs) represents the total contract value of all contracts signed, less revenue recognized from those contracts as of March 31, 2025 and 2024. RPOs increased 41%, or $7,971 to $27,266 as of March 31, 2025, as compared to $19,295 as of March 31, 2024. Below is a table which displays the Software solutions segment remaining performance obligations as of January 1, 2025 and 2024, and March 31, 2025 and 2024, which we expect to recognize as revenue within the next thirty-six to sixty-months (in thousands):
Current wording
Remaining Performance Obligations (RPOs) represents the total contract value of all contracts signed, less revenue recognized from those contracts as of June 30, 2025 and 2024. RPO’s increased 39%, or $7,599 to $27,077 as of June 30, 2025 as compared to $19,478 as of June 30, 2024. Below is a table which displays the software solutions segment revenue remaining performance obligations as of April 1, 2025 and 2024, and June 30, 2025 and 2024, which we expect to recognize as revenue within the next thirty-six to sixty months (in thousands):
Previous wording
General and administrative expenses consist of salaries, benefits, bonuses and share-based compensation for executives and administrative personnel, amortization of trademark and trade name intangible assets, legal, rent, equipment, accounting and other professional services, consulting fees and other administrative corporate expenses. The following table reflects our general and administrative expenses for the three months ended March 31, 2025, compared to the three months ended March 31, 2024:
Current wording
General and administrative expenses consist of salaries and benefits for executives, administrative personnel, amortization of trademark and trade name intangible assets, legal, rent, equipment, accounting and other professional services, and other administrative corporate expenses. The following table reflects our general and administrative expenses for the three months ended June 30, 2025, compared to the three months ended June 30, 2024:
Previous wording
Research and development expenses primarily consist of salaries, benefits, bonuses, share-based compensation, and outsourcing engineering services related to the development of our software solutions. The following table reflects our research and development expense for the year end March 31, 2024, compared to the year ended March 31, 2023:
Current wording
Research and development expenses primarily consists of salaries, benefits, bonuses, share-based compensation, and outsourcing engineering services related to the development of our software solutions. The following table reflects our research and development expenses for the three months ended June 30, 2025, compared to the three months ended June 30, 2024:
Previous wording
Other income/(expense) primarily relates to net foreign exchange gains or losses and other income and expenses. The following table reflects our other income/(expense) for the three months ended March 31, 2025, compared to the three months ended March 31, 2024:
Current wording
Other income/(expense) primarily relates to interest expense, net foreign exchange gains or losses, and other income and expenses. The following table reflects our other expense for the three months ended June 30, 2025, compared to the three months ended June 30, 2024:
Previous wording
The increase in selling and marketing expense is primarily related to an increase in commission expense of $176 directly related to the increase in revenue and an increase in marketing materials and trade shows of $78, offset by a decrease in sales support software of $16 and a decrease in other selling and marketing costs of $32.
Current wording
The increase in selling and marketing expense is primarily related to an increase in commission expense of $303 directly related to the increase in revenue and an increase in marketing materials and trade shows of $97, offset by a decrease in sales support software of $28 and a decrease in other selling and marketing costs of $26.
Previous wording
The increase in general and administrative expenses is primarily related to an increase in salaries, benefits, bonuses, and share-based compensation of $338, an increase in professional service costs of $28, an increase in accounting software costs of $27 associated with service contract fees for our new accounting system, an increase in consulting fees of $21, and an increase in other general and administrative expenses of $29.
Current wording
The increase in general and administrative expenses is primarily related to an increase in salaries, benefits, bonuses, share-based compensation, and headcount of $714 due to allocation of resources from the Cloud Telecommunications services segment, an increase amortization of the capitalized software development costs intangible asset of $51, an increase in consulting fees of $42, an increase in professional service costs of $28, an increase in accounting software costs of $27 associated with service contract fees for our new accounting system, and an increase in other general and administrative expenses of $8.
Previous wording
The increase in research and development expenses is primarily related to an increase in salaries, benefits, bonuses, and share-based compensation of $357 due to the allocation of resources from the Cloud Telecommunications Services segment as we finalize the migration of our customers to the VIP platform and from an increase in headcount, and an increase in outsourced engineering services expenses of $61, offset by a decrease in other research and development expenses of $7.
Current wording
The increase in research and development expenses is primarily related to an increase in salaries, benefits, bonuses, share-based compensation, and headcount of $608 due to the allocation of resources from the Cloud Telecommunications Services segment as we finalize the migration of our customers to the VIP platform, and an increase in outsourced engineering services expenses of $61, offset by a decrease in other research and development expenses of $6.
Previous wording
The change in other income/(expense) is primarily related to a decrease in other income of $25 and an increase in foreign exchange gains/(losses) of $24.
Current wording
The change in other income/(expense) is primarily related to a decrease in other income of $12 and an increase in foreign exchange gains/(losses) of $77.
Previous wording
Liquidity is a measure of our ability to access sufficient cash flows to meet the short-term and long-term cash requirements of our business operations. We finance our operations primarily through services, software solutions, and product sales to our customers. As of March 31, 2025 and December 31, 2024, we had cash and cash equivalents of $21,207 and $18,193, respectively. Changes in cash and cash equivalents are dependent upon changes in, among other things, working capital items such as contract liabilities, contract costs, accounts payable, accounts receivable, prepaid expenses, and various accrued expenses, as well as purchases of property and equipment, asset acquisitions, business combinations, and changes in our capital and financial structure due to debt repayments and issuances, stock option exercises, sales of equity investments and similar events. We believe that our operations along with existing liquidity sources will satisfy our cash requirements for at least the next 12 months.
Current wording
Liquidity is a measure of our ability to access sufficient cash flows to meet the short-term and long-term cash requirements of our business operations. We finance our operations primarily through services, software solutions, and product sales to our customers. As of June 30, 2025 and December 31, 2024, we had cash and cash equivalents of $23,450 and $18,193, respectively. Changes in cash and cash equivalents are dependent upon changes in, among other things, working capital items such as contract liabilities, contract costs, accounts payable, accounts receivable, prepaid expenses, and various accrued expenses, as well as purchases of property and equipment, asset acquisitions, business combinations, and changes in our capital and financial structure due to debt repayments and issuances, stock option exercises, sales of equity investments and similar events. We believe that our operations along with existing liquidity sources will satisfy our cash requirements for at least the next 12 months.
Previous wording
Cash provided by or used in operating activities is driven by our net income/(loss), adjustments to reconcile to net cash provided by or used in operating activities, the timing of customer collections, as well as the amount and timing of disbursements to our vendors, the amount of cash we invest in personnel, marketing, and infrastructure costs to support the anticipated growth of our business. The following table reflects our net cash provided by/(used in) operating activities for the three months ended March 31, 2025, compared to the three months ended March 31, 2024:
Current wording
Cash provided by or used in operating activities is driven by our net income/(loss), adjustments to reconcile to net cash provided by or used in operating activities, the timing of customer collections, as well as the amount and timing of disbursements to our vendors, the amount of cash we invest in personnel, marketing, and infrastructure costs to support the anticipated growth of our business. The following table reflects our net cash provided by/(used in) operating activities for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Previous wording
The net cash provided by operations for the three months ended March 31, 2025 was primarily driven by our net income of $1,171, non-cash expenses for depreciation and amortization of $771, share-based compensation of $726, and a decrease in trade receivables of $292, offset by a decrease in accounts payable and accrued expenses of $695, a decrease in contract liabilities of $334, an increase in equipment financing receivables of $241, an increase in contract costs of $192, and an increase in inventory of $183.
Current wording
The net cash provided by operating activities for the six months ended June 30, 2025 was primarily driven by our net income of $2,403, non-cash expenses for depreciation and amortization of $1,627, and share-based compensation of $1,488, offset by a an increase in trade receivables of $1,268, an increase in prepaid expenses of $421, an increase in equipment financing receivables of $396, an increase in contract costs of $231, an increase in inventory of $225, and an increase in income tax receivable of $152.
Previous wording
The net cash used in operations for the three months ended March 31, 2024 was primarily driven by an increase in trade receivables of $740, an increase in equipment financing receivables of $137, an increase in contract costs of $379, an increase in prepaid expense of $391, and a decrease in accounts payable and accrued expenses of $1,099, offset by non-cash expenses for depreciation and amortization of $840 and share-based compensation of $728, our net income for the three months ended March 31, 2024 of $434 and an increase in contract liabilities of $508.
Current wording
The net cash provided by operating activities for the six months ended June 30, 2024 was primarily driven by non-cash expenses for depreciation and amortization of $1,676, share-based compensation of $1,512, our net income for the six months ended June 30, 2024 of $1,022, an increase in contract liabilities of $417, and an increase in accounts payable and accrued expenses of $104, offset by an increase in contract costs of $574, an increase in prepaid expense of $534, an increase in trade receivables of $516, an increase in equipment financing receivables of $298, and an increase in inventories of $172.
Previous wording
Cash provided by or used in investing activities is driven by the purchase of property and equipment, business combinations, and asset acquisitions. The following table reflects our net cash provided by/(used in) investing activities for the three months ended March 31, 2025, compared to the three months ended March 31, 2024:
Current wording
Cash provided by or used in investing activities is driven by the purchase of property and equipment, business combinations, and asset acquisitions. The following table reflects our net cash provided by/(used in) investing activities for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Previous wording
Cash provided by or used in financing activities is driven by the proceeds from the exercise of options, taxes paid on the net settlement of stock options and RSUs, payments of contingent consideration, proceeds from notes payable, repayments made on finance leases and notes payable, proceeds and repayments on line of credit, dividend payments, and proceeds from the issuance of common stock in connection with an offering. The following table reflects our net cash provided by financing activities for the three months ended March 31, 2025, compared to the three months ended March 31, 2024:
Current wording
Cash provided by or used in financing activities is driven by the proceeds from the exercise of options, taxes paid on the net settlement of stock options and RSUs, payments of contingent consideration, proceeds from finance leases and notes payable, repayments made on finance leases and notes payable, proceeds and repayments on line of credit, and proceeds from the issuance of common stock in connection with an offering. The following table reflects our net cash provided by/(used in) financing activities for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Previous wording
Net cash provided by financing activities for the three months ended March 31, 2025, primarily relates to cash received from the exercise of stock options of $1,979, offset by repayments made on notes payable of $117, the payments of employee tax withholdings from the net settlement of stock options and RSUs of $80, and repayments made on finance leases of $19.
Current wording
Net cash provided by financing activities for the six months ended June 30, 2025 primarily relates to cash received from the exercise of stock options of $3,138, offset by repayments made on notes payable of $236, the payments of employee tax withholdings from the net settlement of stock options and RSUs of $187, and repayments made on finance leases of $19.
Previous wording
Net cash provided by financing activities for the three months ended March 31, 2024, primarily relates to cash received from the exercise of options of $1,049, offset by repayments made on finance leases of $18, repayments made on notes payable of $112, and employee tax withholdings from the net settlement of stock options and RSUs of $60.
Current wording
Net cash provided by financing activities for the six months ended June 30, 2024 primarily relates to cash received from the exercise of stock options of $1,133, offset by repayments made on notes payable of $226, the payments of employee tax withholdings from the net settlement of stock options and RSUs of $92, and repayments made on finance leases of $37.
Previous wording
On November 1, 2022, the Company completed the acquisition of Allegiant Networks, LLC, a Kansas limited liability company (the “Allegiant Networks”) to acquire from Seller one hundred percent (100%) of the issued and outstanding shares of Allegiant Networks in exchange for (i) a cash payment at closing in the amount of $2.0 million, (ii) a three-year promissory note by the Company in favor of Seller in the amount of $1.1 million, and (iii) 2,461,538 shares of the Company’s common stock, par value $0.001 per share. In connection with this transaction, the seller Bryan Dancer, became a greater than five percent shareholder of the Company. Therefore, the three-year promissory note in the amount of $1.1 million, is considered a related party transaction. The loan agreement has a term of three (3) years with quarterly payments of Ninety-Eight Thousand Three Hundred Eighty-one Dollars ($98,381), including interest at 4.00%, beginning on April 1, 2023. As of March 31, 2025 and December 31, 2024, the outstanding balance of the related party note payable was $384 and $478, respectively. During the three months ended March 31, 2025 and 2024, the Company paid principal of $94 and $90, respectively and interest of $4 and $8, respectively.
Current wording
On November 1, 2022, the Company completed the acquisition of Allegiant Networks, LLC, a Kansas limited liability company (the “Allegiant Networks”) to acquire from Seller one hundred percent (100%) of the issued and outstanding shares of Allegiant Networks in exchange for (i) a cash payment at closing in the amount of $2.0 million, (ii) a three-year promissory note by the Company in favor of Seller in the amount of $1.1 million, and (iii) 2,461,538 shares of the Company’s common stock, par value $0.001 per share. In connection with this transaction, the seller Bryan Dancer, became a greater than five percent shareholder of the Company. Therefore, the three-year promissory note in the amount of $1.1 million, is considered a related party transaction. The loan agreement has a term of three (3) years with quarterly payments of Ninety-Eight Thousand Three Hundred Eighty-one Dollars ($98,381), including interest at 4.00%, beginning on April 1, 2024. As of June 30, 2025 and December 31, 2024, the outstanding balance of the related party note payable was $289 and $478, respectively. During the three months ended June 30, 2025 and 2024, the Company paid principal of $94 and $91, respectively, and interest of $4 and $7, respectively. During the six months ended June 30, 2025 and 2024, the Company paid principal of $188 and $181, respectively, and interest of $8 and $16, respectively.
Previous wording
On February 1, 2024, the Company entered into a consulting agreement with Steven G. Mihaylo, Chairman Emeritus of the board of directors and a greater than five percent shareholder. In exchange for his consulting services, Mr. Mihaylo is to receive monthly consideration of $14 or $168 annually. During the three months ended March 31, 2025 and 2024, the company paid $42 and $28, respectively.
Current wording
On February 1, 2024, the Company entered into a consulting agreement with Steven G. Mihaylo, Chairman Emeritus of the board of directors and a greater than five percent shareholder. In exchange for his consulting services, Mr. Mihaylo is to receive monthly consideration of $14 or $168 annually. During the three months ended June 30, 2025 and 2024, the Company paid $42 and $42, respectively, and $84 and $70 for the six months ended June 30, 2025 and 2024, respectively.
Rearranged current paragraphs (20)
Current report — wording carried from elsewhere
Total revenue consists of service revenue, software solutions revenue and product revenue. The following table reflects our service revenue for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
The increase in income tax provision is due to minimum state tax increases as a result of increased revenue.
Current report — wording carried from elsewhere
The decrease in research and development expenses is primarily related to the allocation of engineering resources to our Software Solutions segment of $149 as we finalize the migration of our customers to our VIP platform, offset by an increase in other research and development expenses of $6.
Current report — wording carried from elsewhere
Cloud telecommunications service revenue consists primarily of fees collected for cloud telecommunications services, professional services, interest from sales-type leases, reselling broadband Internet services, managed IT service, and administrative fees. The following table reflects our service revenue for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
The increase in service revenue is due to an increase in telecommunications services fees of $638, an increase in fees, commissions, and other, recognized over time of $230, and an increase in sales-type lease interest of $90, offset by a decrease in one-time fees, commissions and other of $314.
Current report — wording carried from elsewhere
Product revenue consists primarily of fees collected from the sale of desktop phone devices, third-party equipment, and device as a service. The following table reflects our product revenue for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
Product revenue fluctuates from one period to the next based on sales bookings, the allocation of discounts or sales promotions across the performance obligations, and the timing of installations. Our typical customer installation is completed within 30-60 days. However, larger enterprise customers can take multiple months, depending on size and the number of locations. The decrease in product revenue is primarily related to a decrease in managed IT services and infrastructure as a service product revenue of $400, offset by an increase in product revenue related to our cloud telecommunications services of $22.
Current report — wording carried from elsewhere
Cost of service revenue consists primarily of fees we pay to third-party telecommunications carriers, broadband Internet providers, software providers, costs related to installations, contract labor costs, third-party software, customer support salaries, benefits, bonuses, and share-based compensation. The following table reflects our cost of service revenue for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
The increase in cost of service revenue was primarily related to an increase in third-party telecommunications charges of $254, an increase in salaries, benefits, bonuses, share-based compensation, and headcount of $156, an increase in data center hosting costs of $83, an increase in contract labor costs to assist with the migration of our customers to our new VIP platform of $64, an increase in software costs of $56, an increase in bank and merchant processing fees of $19, and an increase in other cost of service revenue of $56.
Current report — wording carried from elsewhere
Cost of product revenue consists of the costs associated with desktop phone devices and third-party equipment. The following table reflects our cost of product revenue for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
Selling and marketing expenses consist primarily of direct and channel sales representative salaries, benefits, bonuses, and share-based compensation, partner channel commissions, amortization of costs to acquire contracts, travel expenses, lead generation services, trade shows, internal and third-party marketing costs, amortization of customer relationship intangible assets, the production of marketing materials, and sales support software. The following table reflects our selling and marketing expenses for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
General and administrative expenses consist of salaries, benefits, bonuses and share-based compensation for executives, administrative personnel, legal, rent, equipment, accounting and other professional services, investor relations, depreciation, amortization of intangible assets, and other administrative corporate expenses. The following table reflects our general and administrative expenses for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
Research and development expenses primarily consist of salaries, benefits, bonuses, and share-based compensation, outsourced engineering services related to the development of new cloud telecommunications features and products. The following table reflects our research and development expenses for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
The increase in selling and marketing expense is primarily related to an increase in commission expense of $127 directly related to the increase in revenue, an increase in marketing materials and trade shows of $20, and an increase in other selling and marketing costs of $5, offset by a decrease in sales support software of $12.
Current report — wording carried from elsewhere
The increase in research and development expenses is primarily related to an increase in salaries, benefits, bonuses, share-based compensation, and headcount of $251 due to the allocation of resources from the Cloud Telecommunications Services segment as we finalize the migration of our customers to the VIP platform and an increase in other research and development costs of $1.
Current report — wording carried from elsewhere
The change in other income/(expense) is primarily related to a increase in other income of $13 and an increase in foreign exchange gains/(losses) of $51.
Current report — wording carried from elsewhere
Software solutions revenue consists primarily of software license fees, subscription maintenance and support, professional services, and annual user group meeting fees. Software licenses are billed by the number of concurrent sessions a customer has purchased or subscribes to. Subscription maintenance and support is ongoing and provides for software updates and improvements, support for add-on modules, bug fixes, and other general maintenance items. Professional services and other revenues consist of professional services such as the installation of software and integration of other modules, training and implementation as well as custom mobile branding. The following table reflects our service revenue for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
The increase in software solutions revenue is primarily related to an increase in in perpetual software license revenue of $1,880, an increase in recurring software license and maintenance and support subscriptions of $1,571, offset by a decrease in professional services and other revenue of $79.
Current report — wording carried from elsewhere
Cost of software solutions revenue consists primarily of salaries, benefits, bonuses, and share-based compensation, amortization expense for developed technologies intangible assets, cost of data center hosting, third-party software, annual user group meeting costs, and outsourced services required to install and support software solutions. The following table reflects our cost of service revenue for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Current report — wording carried from elsewhere
Selling and marketing expenses consist primarily of sales and marketing salaries, benefits, bonuses, commissions, share-based compensation, travel expenses, lead generation services, trade shows, third-party marketing services, the production of marketing materials, annual user group meeting costs, and sales support software. The following table reflects our selling and marketing expenses for the six months ended June 30, 2025, compared to the six months ended June 30, 2024:
Rearranged previous paragraphs (1)
Previous report — wording carried elsewhere
The decrease in general and administrative expenses is primarily related to a decrease in executive and administrative salaries, benefits, bonuses, and share-based compensation of $201, a decrease in telecommunication fees of $44, and a decrease in other general and administrative expenses of $2, offset by an increase in accounting software costs of $27 associated with service contract fees for our new accounting system.