Yext, Inc.

Recent Changes in Operating Metrics

Beginning in the fourth quarter of fiscal year 2026, we refined our presentation of ARR to show ARR for customers with ARR of less than $50,000 and for customers with ARR of $50,000 or more. This view of ARR better aligns with management's internal assessment of ARR and assists in the allocation of resources to better serve customers that more meaningfully impact our business. As part of this change, our presentation of dollar-based net retention rate and dollar-based gross retention rate has been updated to align with the aforementioned change in ARR.

Our historical presentation of ARR, dollar-based net retention rate, and dollar-based gross retention rate previously included Direct customers and Third-party Reseller customers.

ARR, for Direct customers was defined as the annualized recurring amount of all contracts in our enterprise, mid-size and small business customer base as of the last day of the reporting period. The recurring amount of a contract was determined based upon the terms of a contract and was calculated by dividing the amount of a contract by the term of the contract and then annualizing such amount. The calculation assumed no subsequent changes to the existing subscription. Contracts included portions of professional services contracts that are recurring in nature.

ARR for Third-party Reseller customers was defined as the annualized recurring amount of all contracts with Third-party Reseller customers as of the last day of the reporting period. The recurring amount of a contract was determined based upon the terms of a contract and was calculated by dividing the amount of a contract by the term of the contract and then annualizing such amount. The calculation assumed no subsequent changes to the existing subscription. The calculation included the annualized contractual minimum commitment and amounts related to usage above the contractual minimum commitment. We calculated usage by annualizing monthly amounts in excess of contractual minimum commitments in the current month. Contracts included portions of professional services contracts that are recurring in nature.

While we have included our historical presentation of ARR, dollar-based net retention rate, and dollar-based gross retention rate for transitional purposes, we do not expect to refer to these metrics regularly in the future.