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DROPBOX INC

For the period ended Mar 31, 2025. Filed May 9, 2025.

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About this filing

A company's report for each of its first three quarters. The financial statements are not audited. It shows how the business has moved since the last annual report, and what management says changed.

Mar 31, 2025 · Filed May 9, 2025

DBX$34.66-3.1%Stored close · as of Nov 6, 2026

What changed in Management’s Discussion and Analysis?

Read the current filing

Previous report: 10-Q

Period ended 2024-09-30; filed 2024-11-08.

0001467623-24-000051

Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

Current report: 10-Q

Period ended 2025-03-31; filed 2025-05-09.

0001467623-25-000060

Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

The baseline is this issuer’s latest earlier reporting period of the same form that was filed before the current report. A previous 10-Q is a different quarter, not a year-over-year comparison. Amendments are excluded.

Compared 155 previous paragraphs and 129 current paragraphs.

67 unchanged; 45 reworded; 17 added; 41 removed; 2 previous and 0 current paragraphs rearranged.

Tables are not compared: 22 previous and 15 current tables excluded. Dates, whitespace, punctuation and numbering changes are ignored; changes to financial figures remain significant.

A changed paragraph is not evidence that risk increased or decreased. An unchanged paragraph does not establish that risk stayed the same.

Added paragraphs (17)

Current report

During the three months ended March 31, 2025, our overall performance was in line with expectations, with mixed results across our portfolio. We saw strength in our Individual plans, while elevated churn and down-sell pressure in our Teams plans, partially offset these gains. DocSend delivered solid growth, whereas Sign continued to face a challenging competitive environment. Additionally, our strategic decision to significantly reduce investment in FormSwift placed downward pressure on growth.

Current report

Our ARR fluctuates and may decrease in some periods as compared to prior periods. In the near term, ARR may experience a slight decline, reflecting our strategic decision to significantly reduce investments in FormSwift at the beginning of 2025.

Current report

The number of paying users as of March 31, 2025 declined as compared to December 31, 2024, largely from a decrease in paying users due to our strategic decision to significantly reduce our investments in FormSwift at the beginning of 2025 and a challenging operating environment across our Teams plans, but remained flat as compared to March 31, 2024 as a result of an increase in paying users from our Individual plans and from our acquisition of Reclaim offset by a decrease in paying users from FormSwift. We expect that the total number of paying users will continue to fluctuate from period to period and may decrease in some periods as compared to prior periods

Current report

As a result of the unfavorable impact of changes in foreign exchange rates across multiple currencies relative to the U.S. dollar and our strategic decision to significantly reduce our investment in FormSwift, partially offset by the favorable impact of an increased mix of sales towards our higher priced plans, we experienced a decrease in our average revenue per paying user for the three months ended March 31, 2025, compared to the three months ended March 31, 2024.

Current report

Our FCF decreased for the three months ended March 31, 2025, compared to the three months ended March 31, 2024, primarily due to the payment for the third tranche termination fee for the partial termination of our lease for our San Francisco, California corporate headquarters (See Note 8 "Leases" for additional information) and payments associated with our 2024 workforce reduction.

Current report

General and administrative expenses decreased $0.3 million or 0.6% during the three months ended March 31, 2025, as compared to the three months ended March 31, 2024, primarily due to a decrease of $2.5 million in employee-related costs, offset by increases of $1.6 million in software and outside services.

Current report

Interest (expense) income, net increased by $21.9 million during the three months ended March 31, 2025, as compared to the three months ended March 31, 2024, primarily due interest expense related to our term loan facility entered into in the fourth quarter of 2024.

Current report

Other income, net remained flat during the three months ended March 31, 2025, as compared to the three months ended March 31, 2024.

Current report

In December 2024, we entered into a secured five-year term loan facility in an aggregate principal amount of up to $2.0 billion, consisting of initial term loans and delayed draw term loan commitments each in an aggregate principal amount of up to $1.0 billion, respectively. The terms of the agreement also provide for a secured letter of credit facility in an aggregate amount of up to $35.0 million. The term loans have a maturity date of December 11, 2029. Quarterly principal payments began on March 31, 2025 and will continue on the last business day of each quarter thereafter, equal to 0.25% of the original principal amount of such term loans. As of March 31, 2025, we had $997.5 million outstanding on the initial term loans, no amounts outstanding on the delayed draw term loan commitments, and no letters of credit issued under the secured letter of credit facility.

Current report

Interest on borrowings under the term loan facility accrues at either an alternate base rate or a term SOFR rate (further described in Note 7 "Debt") at the Company's option. Pursuant to the terms of the term loan facility, we are required to pay a quarterly commitment fee that accrues at a rate of 1.00% per annum on the unused portion of the delayed draw term loan commitments.

Current report

The term loan facility permits the Company, subject to satisfaction of certain conditions, including obtaining commitments from new or existing lenders, to add new term loan facilities or increase the term loan commitments under the term loan agreement, in each case, subject to certain limits. Additionally, the term loan agreement contains customary representations and warranties, customary affirmative and negative covenants, and customary events of default. Failure to comply with these covenants may result in a portion of the outstanding term loan debt becoming due immediately. We were in compliance with all covenants under the term loan facility as of March 31, 2025.
Removed paragraphs (41)

Previous report

In October 2020, we announced our Virtual First work model pursuant to which remote work has become the primary experience for all of our employees. As a result, we expect that our workforce will continue to become more distributed over time, although we are continuing to offer our employees opportunities for in-person collaboration in all locations we currently have offices, either through our existing real-estate that were repurposed into collaborative spaces called “Dropbox Studios” or new, flexible spaces known as “On-Demand Spaces”. Consistent with this strategy, we have retained a portion of our office space while the remainder is being or will be subleased.

Previous report

During the three and nine months ended September 30, 2024, we did not recognize any impairment charges. During the three and nine months ended September 30, 2023, we recognized zero and $2.2 million of impairment charges for right-of-use assets and other lease related property and equipment assets, respectively. See Note 9, "Leases" for additional information. We may incur additional impairment charges depending on the state of the corporate real estate market or shifts in our Virtual First strategy.

Previous report

During the three months ended September 30, 2024, we saw growth in Individual plans offset by continued pressure within our Teams plans, as businesses continued to face a challenging operating environment. We also continued to see better than anticipated performance within DocSend, while our FormSwift business faced seasonal pressure.

Previous report

In April 2024, we became aware of unauthorized access to the Dropbox Sign production environment, as previously disclosed in our Form 8-K filed with the Securities and Exchange Commission on May 1, 2024. While we remain subject to various risks due to the incident, including ongoing litigation and regulatory scrutiny, as of the date of this filing, it has not had, and no facts have come to light indicating that it is likely to have, a material impact on Dropbox’s overall financial condition or results of operations.

Previous report

Our ARR fluctuates and may decline in some periods as compared to prior periods. ARR increased in the third quarter of 2024 as compared to the second quarter of 2024 as a result of growth in our Individual plans. We expect our ARR growth to moderate in the near term as we face headwinds stemming from a challenging operating environment, particularly as it relates to our Teams plans.

Previous report

The number of paying users as of September 30, 2024 grew as compared to December 31, 2023 and September 30, 2023, largely from an increase in paying users in Individual plans and from our acquisition of Reclaim offset by a decrease in paying users due to downsell pressures across our Teams plans. However, our overall paying user growth rate has declined and may decline in the future.

Previous report

The total number of paying users fluctuates and may increase in some periods as compared to prior periods. For example, paying users increased slightly in the third quarter of 2024 as compared to the second quarter of 2024. We expect to drive paying user growth, however the pace of our future growth may be lower relative to prior periods.

Previous report

As a result of an increased mix of sales towards our higher priced plans, as well as a shift to monthly subscription plans, which have a higher price point than our annual plans, we experienced an increase in our average revenue per paying user for the three and nine months ended September 30, 2024, compared to the three and nine months ended September 30, 2023.

Previous report

Our FCF increased for the nine months ended September 30, 2024, compared to the nine months ended September 30, 2023, primarily due to an increase in cash provided by operating activities from increased subscription sales, as a majority of our paying users are invoiced in advance, and payments related to our 2023 reduction in workforce, partially offset by an increase in capital expenditures.

Previous report

Net loss on real estate assets consists primarily of impairment charges related to certain right-of-use assets and other lease related property and equipment assets in 2023. See Note 9, "Leases" for additional information.

Previous report

(3)Includes impairment charges related to real estate assets as a result of our Virtual First work model.

Previous report

(4)On March 15, 2023, our President resigned, resulting in the reversal of $6.7 million in stock-based compensation expense. Of the total amount reversed, $4.4 million related to expense recognized prior to January 1, 2023.

Previous report

(3)Includes impairment charges related to real estate assets as a result of the our Virtual First work model.

Previous report

(4)On March 15, 2023, our President resigned, resulting in the reversal of $6.7 million in stock-based compensation expense. Of the total amount reversed, $4.4 million related to expense recognized prior to January 1, 2023.

Previous report

Research and development expenses increased $9.3 million or 4.3% during the three months ended September 30, 2024, as compared to the three months ended September 30, 2023, primarily due to an increase of $12.5 million in employee-related costs.

Previous report

General and administrative expenses increased $3.3 million or 5.5% during the three months ended September 30, 2024, as compared to the three months ended September 30, 2023, primarily due to an increase of $3.1 million in outside services.

Previous report

The Company did not record any gain or losses on real estate assets during the three months ended September 30, 2024 and 2023, related to right-of-use and other lease related property and equipment assets, in conjunction with our Virtual First model.

Previous report

Interest income, net decreased by $1.2 million during the three months ended September 30, 2024, as compared to the three months ended September 30, 2023, primarily due to higher interest expense for our finance leases as a result of interest rate increases.

Previous report

Other income (loss), net increased by $1.3 million during the three months ended September 30, 2024, as compared to the three months ended September 30, 2023, primarily due to a $0.4 million gain from sales of retired infrastructure assets, and a $0.3 million increase in foreign currency transaction gains.

Previous report

Provision for income taxes increased $4.6 million during the three months ended September 30, 2024, as compared to the three months ended September 30, 2023, primarily due to a larger benefit from tax credits recognized in the prior year.

Previous report

Comparison of the nine months ended September 30, 2024 and 2023

Previous report

Revenue increased $38.0 million or 2.0% during the nine months ended September 30, 2024, as compared to the nine months ended September 30, 2023, primarily due to an increase of $36.6 million due to an increase in paying usersand an increased mix of sales towards our higher priced plans, as well as a shift to monthly subscription plans, which have a higher price point than our annual plans. Revenue was positively impacted by $1.4 million from changes in foreign exchange rates across multiple currencies.

Previous report

Cost of revenue decreased $32.2 million or 9.0% during the nine months ended September 30, 2024, as compared to the nine months ended September 30, 2023, primarily due to decreases of $24.5 million in infrastructure costs, primarily as a result of the change in useful lives from 4 to 5 years for certain infrastructure and component assets, $4.0 million in employee-related costs, and $3.6 million in outside services.

Previous report

Our gross margin increased during the nine months ended September 30, 2024 compared to the nine months ended September 30, 2023, primarily due to a 2.0% increase in revenue during the period and a 9.0% decrease in our cost of revenue as described above.

Previous report

Sales and marketing expenses decreased $14.6 million or 4.2% during the nine months ended September 30, 2024, as compared to the nine months ended September 30, 2023, primarily due to a decrease of $22.2 million in employee-related costs. This decrease was partially offset by an increase of $5.8 million related to advertising and other marketing related expenses.

Previous report

General and administrative expenses increased $2.5 million or 1.4% during the nine months ended September 30, 2024, as compared to the nine months ended September 30, 2023, primarily due to increases of $1.9 million in outside services and $2.8 million in non-income based taxes. These increases were partially offset by a decrease of $2.1 million in employee-related cost.

Previous report

Net loss on real estate assets was $2.2 million during the nine months ended September 30, 2023 related to right-of-use and other lease related property and equipment assets, in conjunction with our Virtual First model. There were no similar charges during the nine months ended September 30, 2024.

Previous report

Interest income, net increased by $3.2 million during the nine months ended September 30, 2024, as compared to the nine months ended September 30, 2023, primarily due to increased investments in money market funds offset by higher interest expense for our finance leases as a result of interest rate increases.

Previous report

Other income (loss), net increased by $5.1 million during the nine months ended September 30, 2024, as compared to the nine months ended September 30, 2023, primarily due to a $2.4 million reduction in losses on investments, a $1.8 million gain from sales of retired infrastructure assets, and a $0.6 million increase in foreign currency transaction gains.

Previous report

In April 2017, we entered into a $600.0 million credit facility with a syndicate of financial institutions, which we subsequently amended in February 2018, February 2021, and March 2023. Pursuant to the terms of the revolving credit facility, as amended, we may issue letters of credit under the revolving credit facility, which reduce the total amount available for borrowing under such facility. The amended revolving credit facility, among other things, permits us to make certain investments, and enter into an unsecured standby letter of credit facility. Our borrowing capacity under the amended revolving credit facility is $500.0 million and the letter of credit sublimit is $65.0 million. We may from time-to-time request increases in the borrowing capacity under the revolving credit facility of up to $250.0 million, provided no event of default has occurred or is continuing or would result from such increase. In March 2023, we amended the revolving credit facility to update our borrowing benchmark from LIBOR to SOFR. The revolving credit facility terminates on February 23, 2026.

Previous report

Interest on borrowings under the revolving credit facility accrues at a variable rate tied to SOFR or an alternative base rate, at our election. Interest is payable quarterly in arrears. Pursuant to the terms of the revolving credit facility, we are required to pay an annual commitment fee that accrues at a rate of 0.20% per annum on the unused portion of the borrowing commitments under the revolving credit facility. In addition, we are required to pay a fee in connection with letters of credit issued under the revolving credit facility that accrues at a rate of 1.375% per annum on the amount of such letters of credit outstanding. There is an additional fronting fee of 0.125% per annum multiplied by the average aggregate daily maximum amount available under all letters of credit.

Previous report

The revolving credit facility contains customary conditions to borrowing, events of default, and covenants, including covenants that restrict our ability to incur indebtedness, grant liens, make distributions to our holders or our subsidiaries’ equity interests, make investments, or engage in transactions with our affiliates. In addition, the revolving credit facility contains financial covenants, including a consolidated leverage ratio incurrence covenant and a minimum liquidity balance. We were in compliance with all covenants under the revolving credit facility as of September 30, 2024.

Previous report

As of September 30, 2024, we had no amounts outstanding under the revolving credit facility and an aggregate of $30.5 million in letters of credit issued under the revolving credit facility. Our total available borrowing capacity under the revolving credit facility was $469.5 million as of September 30, 2024.

Previous report

As of September 30, 2024, we have utilized a significant portion of our U.S. federal, state and foreign net operating losses. Future utilization of remaining net operating loss and research credit carryforwards are subject to statutory limits. Accordingly, we expect our cash tax obligations will increase in the foreseeable future.

Showing the first 40 of 41 passages. Open the source sections for the rest.

Reworded paragraphs (45)

Previous wording

By solving these universal problems, we’ve become invaluable to our users. The popularity of our platform allows us to scale efficiently. We’ve built a thriving global business with 18.24 million paying users.

Current wording

By solving these universal problems, we’ve become invaluable to our users. The popularity of our platform allows us to scale efficiently. We’ve built a thriving global business with 18.16 million paying users.

Previous wording

We generate revenue from individuals, families, teams, and organizations by selling subscriptions to our platform, which serve the varying needs of our diverse customer base. Subscribers can purchase individual licenses through our Plus, Professional or Essentials plan, or purchase multiple licenses through our Family plan or our Standard, Advanced, Business, Business Plus and Enterprise team plans. Each team or family represents a separately billed deployment that is managed through a single administrative dashboard. Teams must have a minimum of three users, but can also have more than tens of thousands of users. Families can have up to six users. Customers can choose between an annual or monthly plan, with a small number of large organizations on multi-year plans. A majority of our customers opt for our annual plans, although we have seen and may continue to see an increase in customers opting for our monthly plans. We typically bill our customers at the beginning of their respective terms and recognize revenue ratably over the term of the subscription period. International customers can pay in U.S. dollars or a select number of foreign currencies.

Current wording

We generate revenue from individuals, families, teams, and organizations by selling subscriptions to our platform, which serve the varying needs of our diverse customer base. Subscribers can purchase individual licenses through our Plus, Professional or Essentials plan, or purchase multiple licenses through our Family plan or our Standard, Advanced, Business, Business Plus and Enterprise team plans. We also offer Dash for Business, our AI-powered universal search tool, which we offer to teams at an additional cost. Each team or family represents a separately billed deployment that is managed through a single administrative dashboard. Teams must have a minimum of three users, but can also have more than tens of thousands of users. Families can have up to six users. Customers can choose between an annual or monthly plan, with a small number of large organizations on multi-year plans. A majority of our customers opt for our annual plan, although we have seen and may continue to see an increase in customers opting for our monthly plans. We typically bill our customers at the beginning of their respective terms and recognize revenue ratably over the term of the subscription period. International customers can pay in U.S. dollars or a select number of foreign currencies.

Previous wording

We offer FormSwift, our cloud-based service that gives individuals and businesses a simple solution to create, complete, edit, and save critical business forms and agreements. Customers can choose between annual or monthly subscriptions based on their individual or business needs. We typically bill FormSwift customers at the beginning of their respective terms and recognize revenue ratably over the subscription period. FormSwift primarily sells within the United States, and the majority of its sales are in U.S. dollars.

Current wording

We offer FormSwift, our cloud-based service that gives individuals and businesses a simple solution to create, complete, edit, and save critical business forms and agreements. Customers can choose between annual or monthly subscriptions based on their individual or business needs. We typically bill FormSwift customers at the beginning of their respective terms and recognize revenue ratably over the subscription period. FormSwift primarily sells within the United States, and the majority of its sales are in U.S. dollars. We made the strategic decision to significantly reduce investments in FormSwift at the beginning of 2025.

Previous wording

We also offer DocSend as our secure document sharing and analytics solution. DocSend offers paid subscription plans, including a personal plan designed for individuals and Standard, Advanced, and Enterprise plans designed for business users and teams. Similar to Dropbox plans, pricing of DocSend's plans is based on the number of licenses purchased. Customers can choose between an annual or monthly plan, with a small number of large organizations on multi-year plans. We typically bill

Current wording

We also offer DocSend as our secure document sharing and analytics solution. DocSend offers paid subscription plans, including a Personal plan designed for individuals and Standard, Advanced, Advanced Data Rooms and Enterprise plans designed for business users and teams. Similar to Dropbox plans, pricing of DocSend's plans is based on the number of licenses purchased. Customers can choose between an annual or monthly plan, with a small number of large organizations on multi-year plans. We typically bill DocSend customers at the beginning of their respective terms and recognize revenue ratably over the subscription period. DocSend primarily sells within the United States, and the majority of sales are in U.S. dollars.

Previous wording

We also offer Dropbox Sign, as our e-signature solution. Dropbox Sign has several product lines, and the pricing and revenue generated from each product line varies. Product lines are primarily priced based on the number of licenses purchased (similar to Dropbox plans), while some are priced based on a customer’s transaction volume. Depending on the product purchased, teams must have a minimum number of licenses, but can also have hundreds of users. Customers can choose between an annual or monthly plan, with a small number of large organizations on multi-year plans. We typically bill Dropbox Sign customers at the beginning of their respective terms and recognize revenue ratably over the subscription period. We sell Dropbox Sign products globally and sell primarily in U.S. dollars.

Current wording

We also offer Dropbox Sign, as our e-signature solution. Dropbox Sign has several product lines, and the pricing and revenue generated from each product line varies. Product lines are primarily priced based on the number of licenses purchased (similar to Dropbox plans), while some are priced based on a customer’s transaction volume. Depending on the product purchased, teams must have a minimum number of licenses, but can also have hundreds of users. Customers can choose between an annual or monthly plan, with a small number of large organizations on multi-year plans. We typically bill Dropbox Sign customers at the beginning of their respective terms and recognize revenue ratably over the subscription period. Dropbox Sign products are offered globally, with pricing primarily denominated in U.S. dollars.

Previous wording

We offer a range of paid subscription plans, from Plus, Professional, Essentials and Family for individuals to Standard, Advanced, Business, Business Plus and Enterprise for teams. We analyze usage patterns within our network and run hundreds of targeted marketing campaigns to encourage paying users to upgrade their plans. We prompt individual subscribers who collaborate with others on Dropbox to purchase our Standard, Advanced or Business, and Business Plus plans for a better team experience, and we also encourage existing Dropbox Business teams to purchase additional licenses or to upgrade to premium subscription plans. We also aim to offer additional products that expand our content collaboration capabilities, such as Dropbox Sign, DocSend and FormSwift, each of which we acquired.

Current wording

We offer a range of paid subscription plans, from Plus, Professional, and Essentials for individuals to Standard, Advanced, Business, Business Plus and Enterprise for teams. We analyze usage patterns within our network and run hundreds of targeted marketing campaigns to encourage paying users to upgrade their plans. We prompt individual subscribers who collaborate with others on Dropbox to purchase our Standard, Advanced or Business, and Business Plus plans for a better team experience, and we also encourage existing Dropbox Business teams to purchase additional licenses or to upgrade to premium subscription plans. We also aim to offer additional products that expand our content collaboration capabilities, such as through our acquisitions of Dropbox Sign, DocSend and Reclaim.

Previous wording

Our overall performance depends in part on worldwide economic and geopolitical conditions and their impact on customer behavior. Worsening economic conditions including inflation, higher interest rates, fluctuations in foreign exchange rates, and other conditions may adversely impact our results of operations and financial performance.

Current wording

Our overall performance depends in part on worldwide economic and geopolitical conditions and their impact on customer behavior. Uncertain economic conditions including inflation, fluctuations in interest rates, fluctuations in foreign exchange rates, impacts of tariffs and retaliatory actions, geopolitical issues, changes in government administration policy positions, and other conditions may adversely impact our results of operations and financial performance.

Previous wording

We have seen and may continue to see cost savings from the shift to remote and distributed work for all of our employees in areas including events, travel, utilities, and other benefits. Due to our subscription-based business model, any impact of the current macroeconomic environment on our business, particularly as a result of changes in our customer behavior, may not be fully reflected in our results of operations until future periods, if at all. For a further discussion of the potential impacts of the macroeconomic environment on our business, see “Risk Factors” included in Part II, Item 1A. of this report.

Current wording

Due to our subscription-based business model, any impact of the current macroeconomic environment on our business, particularly as a result of changes in our customer behavior, may not be fully reflected in our results of operations until future periods, if at all. For a further discussion of the potential impacts of the macroeconomic environment on our business, see “Risk Factors” included in Part II, Item 1A. of this report.

Previous wording

On October 30, 2024, we announced a reduction of our global workforce by approximately 20% to streamline our team structure to better align with our long-term growth and profitability objectives. See Note 16."Subsequent Events" for additional information.

Current wording

In October 2024, we announced a reduction of our global workforce by approximately 20% to streamline our team structure to better align with our long-term growth and profitability objectives. During the three months ended March 31, 2025, we incurred $2.3 million of expenses related to severance, benefits, and other related items. See Note 1 "Description of the Business and Summary of Significant Accounting Policies - Reduction in Workforce" for additional information.

Previous wording

Total ARR increased for the period ended September 30, 2024, compared to the periods ended December 31, 2023 and September 30, 2023, primarily driven by an increase in paying users in our Individual plans.

Current wording

Total ARR decreased for the period ended March 31, 2025, compared to the periods ended December 31, 2024 and March 31, 2024, primarily driven by our strategic decision to significantly reduce our investment in FormSwift at the beginning of 2025 and upsell weakness in Teams plans.

Previous wording

For DocSend and FormSwift, we define paying users as the number of users who have active paid licenses for access to our platform as of the end of the period.

Current wording

For DocSend, FormSwift and Reclaim, we define paying users as the number of users who have active paid licenses for access to our platform as of the end of the period.

Previous wording

The below table sets forth our ARPU for the three and nine months ended September 30, 2024 and 2023.

Current wording

The below table sets forth our ARPU for the three months ended March 31, 2025 and 2024

Previous wording

Our revenue is driven primarily by conversions and upsells to our paid plans. We also generate revenue from transaction based products and fees from the referral of users to our partners. We generate over 90% of our revenue from self-serve channels. No customer represented more than 1% of our revenue in the periods presented.

Current wording

Our revenue is driven primarily by conversions and upsells to our paid plans. We also generate revenue from transaction based products. We generate over 90% of our revenue from self-serve channels. No customer represented more than 1% of our revenue in the periods presented.

Previous wording

Our revenue growth is impacted by our number of paying users, as well as our ability to increase the average revenue per paying user. Our overall paying user growth rate has declined and we expect growth in paying users to fluctuate from period to period in the future. Accordingly, if we do not increase the average revenue per paying user, for example through pricing and packaging changes or increased sales of our higher-priced subscription plans, to offset slower growth or decline in paying users, our revenue and revenue growth rate will decline.

Current wording

Our revenue growth is impacted by both the number of paying users and our ability to increase the average revenue per paying user. Our overall paying user growth rate has declined, and we expect growth in paying users to fluctuate from period to period in the future. Given that our revenue and average revenue per paying user have declined, if we do not successfully increase the average revenue per paying user, for example, through pricing and packaging changes or increased sales of our higher-priced subscription plans, or otherwise offset slower growth or declines in paying users, we expect our revenue and revenue growth rate to continue decreasing.

Previous wording

Cost of revenue. Our cost of revenue consists primarily of expenses associated with the storage, delivery, and distribution of our platform for both paying users and free users. These costs, which we refer to as infrastructure costs, include depreciation of our servers located in co-location facilities that we lease and operate, rent and facilities expense for those datacenters, network and bandwidth costs, support and maintenance costs for our infrastructure equipment, and payments to third-party datacenter service providers. Cost of revenue also includes salaries, bonuses, employer payroll taxes and benefits, travel-related expenses, and stock-based compensation, which we refer to as employee-related costs, for employees whose primary responsibilities relate to supporting our infrastructure and delivering user support. Other non-employee costs included in cost of revenue include credit card fees related to processing customer transactions, and allocated overhead, such as facilities, including rent, utilities, depreciation on leasehold improvements and other equipment shared by all departments, and shared information technology costs. In addition, cost of revenue includes amortization of developed technologies, professional fees related to user support initiatives, and property taxes related to the datacenters.

Current wording

Cost of revenue. Our cost of revenue consists primarily of expenses associated with the storage, delivery, and distribution of our platform for both paying users and free users. These costs, which we refer to as infrastructure costs, include depreciation of our servers located in co-location facilities that we lease and operate, rent and facilities expense for those datacenters, network and bandwidth costs, support and maintenance costs for our infrastructure equipment, and payments to third-party datacenter service providers. Cost of revenue also includes salaries, bonuses, employer payroll taxes and benefits, travel-related expenses, expenses related to our reduction in workforce such as severance, benefits and other related items, and stock-based compensation, which we refer to as employee-related costs, for employees whose primary responsibilities relate to supporting our infrastructure and delivering user support. Other non-employee costs included in cost of revenue include credit card fees related to processing customer transactions, and allocated overhead, such as facilities, including rent, utilities, depreciation on leasehold improvements and other equipment shared by all departments, and shared information technology costs. In addition, cost of revenue includes amortization of developed technologies, professional fees related to user support initiatives, and property taxes related to datacenter equipment.

Previous wording

We plan to continue increasing the capacity and enhancing the capability and reliability of our infrastructure to support user growth and increased use of our platform. We expect that cost of revenue will decrease in absolute dollars in the near term due to a one-time benefit of increasing the useful lives of certain infrastructure server and component assets from four to five years and increase in absolute dollars in the long term as the benefit lapses. See Note 1. "Description of the Business and Summary of Significant Accounting Policies - Use of Estimates" for additional information.

Current wording

We plan to continue increasing the capacity and enhancing the capability and reliability of our infrastructure to support user growth and increased use of our platform. We expect that cost of revenue will increase in absolute dollars in both the near term and long term.

Previous wording

Gross margin. Gross margin is gross profit expressed as a percentage of revenue. Our gross margin may fluctuate from period to period based on the timing of additional capital expenditures and the related depreciation expense, or other increases in our infrastructure costs, as well as revenue fluctuations. We expect gross margin to decrease slightly in the near term as we lap the benefit of our extension of useful lives of certain infrastructure server and component assets as described above, and remain relatively constant in the long term.

Current wording

Gross margin. Gross margin is gross profit expressed as a percentage of revenue. Our gross margin may fluctuate from period to period based on the timing of additional capital expenditures and the related depreciation expense, or other increases in our infrastructure costs, as well as revenue fluctuations. We expect gross margin to remain relatively constant in both the near term and long term.

Previous wording

Research and development. Our research and development expenses consist primarily of employee-related costs for our engineering, product, and design teams, compensation expenses related to key personnel from acquisitions and allocated overhead. These groups are responsible for the design, development, testing, delivery of new technologies and features, and support of our self-serve platform. We continue to focus our product development efforts on adding new features and enhancing the functionality and ease of use of our offerings. Additionally, research and development expenses include internal development-related third-party hosting fees. We have expensed almost all of our research and development costs as they were incurred.

Current wording

Research and development. Our research and development expenses consist primarily of employee-related costs for our engineering, product, and design teams, expenses related to our reduction in workforce such as severance, benefits and other related items, compensation expenses related to key personnel from acquisitions and allocated overhead. These groups are responsible for the design, development, testing, delivery of new technologies and features, and support of our self-serve platform. We continue to focus our product development efforts on adding new features and enhancing the functionality and ease of use of our offerings. Additionally, research and development expenses include internal development-related third-party hosting fees. We have expensed almost all of our research and development costs as they were incurred.

Previous wording

Sales and marketing. Our sales and marketing expenses relate to both self-serve and outbound sales activities, and consist primarily of employee-related costs, advertising costs, brand marketing costs, lead generation costs, sponsorships and allocated overhead. Sales commissions earned by our outbound sales team and the related payroll taxes, as well as commissions earned by third-party resellers that we consider to be incremental and recoverable costs of obtaining a contract with a customer, are deferred and are typically amortized over an estimated period of benefit of five years. Additionally, sales and marketing expenses include non-employee costs related to app store fees, fees payable to third-party sales representatives and amortization of acquired customer relationships.

Current wording

Sales and marketing. Our sales and marketing expenses relate to both self-serve and outbound sales activities, and consist primarily of employee-related costs, expenses related to our reduction in workforce such as severance, benefits and other related items, advertising costs, brand marketing costs, lead generation costs, sponsorships and allocated overhead. Sales commissions earned by our outbound sales team and the related payroll taxes, as well as commissions earned by third-party resellers that we consider to be incremental and recoverable costs of obtaining a contract with a customer, are deferred and are typically amortized over an estimated period of benefit of five years. Additionally, sales and marketing expenses include non-employee costs related to app store fees, fees payable to third-party sales representatives and amortization of acquired customer relationships.

Previous wording

General and administrative. Our general and administrative expenses consist primarily of employee-related costs for our legal, finance, human resources, and other administrative teams, as well as certain executives. In addition, general and administrative expenses include allocated overhead, outside legal, accounting and other professional fees, non income-based taxes, and the recognition of stock-based compensation expense related to the grant of restricted stock made to our co-founder.

Current wording

General and administrative. Our general and administrative expenses consist primarily of employee-related costs for our legal, finance, human resources, and other administrative teams, as well as certain executives. In addition, general and administrative expenses include expenses related to our reduction in workforce such as severance, benefits and other related items, allocated overhead, outside legal, accounting and other professional fees, and non income-based taxes.

Previous wording

Interest income, net consists primarily of interest income earned on our investments classified as cash and cash equivalents and short-term investments as well as interest expense related to our finance lease obligations for infrastructure and amortization of debt issuance costs.

Current wording

Interest (expense) income, net consists primarily of interest expense related to our term loan facility, finance lease obligations for infrastructure and amortization of debt issuance costs, offset by interest income earned on our investments classified as cash and cash equivalents, and short-term investments. Subsequent to the term loan issuance in the fourth quarter of 2024, we expect interest (expense) income, net to remain relatively constant in both the near term and the long term, assuming no significant changes in market rates.

Previous wording

Other income (loss), net consists of other non-operating gains or losses, including those related to gains or losses on sale of assets, foreign currency transaction gains and losses, lease arrangements, which include sublease income, and realized gains and losses related to our short-term investments.

Current wording

Other income, net consists of other non-operating gains or losses, including those related to gains or losses on sale of assets, foreign currency transaction gains and losses, lease arrangements, which include sublease income, and gains and losses related to our short-term investments.

Previous wording

Provision for income taxes consists of U.S. federal, state and foreign jurisdiction income taxes. For 2024 and 2023, the difference between the U.S. statutory rate and our effective tax rate is primarily due to jurisdictional mix of earnings, tax credits and state income taxes.

Current wording

Provision for income taxes consists of U.S. federal, state and foreign jurisdiction income taxes. For 2025 and 2024, the difference between the U.S. statutory rate and our effective tax rate is primarily due to jurisdictional mix of earnings, tax credits, state income taxes, and changes to our unrecognized tax benefits.

Previous wording

(2)Includes expenses related to our 2023 reduction in workforce such as severance, benefits and other related items during the three and nine months ended September 30, 2023.

Current wording

(2)Includes expenses related to our 2024 reduction in workforce such as severance, benefits and other related items during the three months ended March 31, 2025. See Note 1, "Description of the Business and Summary of Significant Accounting Policies - Reduction in Workforce" for additional information.

Previous wording

(2)Includes expenses related to our 2023 reduction in workforce such as severance, benefits and other related items during the three and nine months ended September 30, 2023.

Current wording

(2)Includes expenses related to our 2024 reduction in workforce such as severance, benefits and other related items during the three months ended March 31, 2025. See Note 1, "Description of the Business and Summary of Significant Accounting Policies - Reduction in Workforce" for additional information.

Previous wording

Revenue increased $5.8 million or 0.9% during the three months ended September 30, 2024, as compared to the three months ended September 30, 2023 primarily due to an increase in paying usersand an increased mix of sales towards our higher priced plans, as well as a shift to monthly subscription plans, which have a higher price point than our annual plans, which together contributed to an increase of $5.9 million in revenue. In addition, revenue was negatively impacted by $0.1 million from changes in foreign exchange rates across multiple currencies.

Current wording

Revenue decreased $6.6 million or 1.0% during the three months ended March 31, 2025, as compared to the three months ended March 31, 2024 primarily due toupsell weakness and churn in Teams plansand our strategic decision to significantly reduce our investment in FormSwift, which together contributed to a decrease of $3.8 million in revenue. In addition, revenue was negatively impacted by $2.8 million from changes in foreign exchange rates across multiple currencies.

Previous wording

Cost of revenue decreased $8.1 million or 6.8% during the three months ended September 30, 2024, as compared to the three months ended September 30, 2023, primarily due to decreases of $7.1 million in infrastructure costs, primarily as a result of the change in useful lives from 4 to 5 years for certain infrastructure and component assets, and $1.5 million in outside services.

Current wording

Cost of revenue increased $10.9 million or 10.3% during the three months ended March 31, 2025, as compared to the three months ended March 31, 2024. This increase was primarily driven by an $11.3 million increase in infrastructure costs as we continue to add equipment in support of our datacenter refresh cycle. Additionally, we saw a smaller depreciation benefit compared to the 2024 period from the change in useful lives from four to five years of certain infrastructure and component assets which was effective January 1, 2024.

Previous wording

Our gross margin increased during the three months ended September 30, 2024 compared to the three months ended September 30, 2023, primarily due to a 0.9% increase in revenue during the period and a 6.8% decrease in our cost of revenue as described above.

Current wording

Our gross margin decreased during the three months ended March 31, 2025 compared to the three months ended March 31, 2024, primarily due to a 10.3% increase in our cost of revenue, along with a 1.0% decrease in revenue during the period, as described above.

Previous wording

Research and development expenses decreased $42.5 million or 5.9% during the nine months ended September 30, 2024, as compared to the nine months ended September 30, 2023, primarily due to decreases of $34.3 million in employee-related costs and $7.7 million in allocated overhead.

Current wording

Research and development expenses decreased $40.7 million or 18.6% during the three months ended March 31, 2025, as compared to the three months ended March 31, 2024, primarily due to decreases of $32.9 million in employee-related costs and $6.6 million in allocated overhead.

Previous wording

Sales and marketing expenses increased $4.2 million or 4.0% during the three months ended September 30, 2024, as compared to the three months ended September 30, 2023, primarily due to an increase of $4.1 million related to advertising and other marketing related expenses.

Current wording

Sales and marketing expenses decreased $16.8 million or 15.4% during the three months ended March 31, 2025, as compared to the three months ended March 31, 2024, primarily due to decreases of $9.3 million related to advertising due to our strategic decision to significantly reduce our investments in FormSwift and other marketing related expenses as well as $5.5 million in employee-related costs.

Previous wording

Provision for income taxes increased $12.1 million during thenine months ended September 30, 2024, as compared to thenine months ended September 30, 2023, primarily due to the impact of our 2023 reduction in workforce on prior year income before income taxes.

Current wording

Provision for income taxes increased $0.4 million during the three months ended March 31, 2025, as compared to the three months ended March 31, 2024, primarily due to an increase in income before income taxes, offset by an increase in availability of tax credits in the current year.

Previous wording

As of September 30, 2024, we had cash and cash equivalents of $517.6 million and short-term investments of $373.2 million, which were held for working capital purposes. Our cash, cash equivalents, and short-term investments consist primarily of cash, money market funds, corporate notes and obligations, U.S. Treasury securities, certificates of deposit, asset-backed securities, commercial paper, foreign government securities, U.S. agency obligations, supranational securities, and municipal securities. As of September 30, 2024, $387.1 million of our cash and cash equivalents was held by our foreign subsidiaries. We do not expect to incur material taxes in the event we repatriate any of these amounts. Our cash is held at several large financial institutions and our investments are focused on the preservation of capital, fulfillment of our liquidity needs, and maximization of investment performance within the parameters set forth in our investment policy and subject to market conditions. The investment policy sets forth credit rating minimums, permissible allocations, and limits our exposure to specific investment types. We believe these policies mitigate our exposure to risk concentrations.

Current wording

As of March 31, 2025, we had cash and cash equivalents of $942.2 million and short-term investments of $237.8 million, which were held for working capital purposes. Our cash, cash equivalents, and short-term investments consist primarily of cash, money market funds, corporate notes and obligations, U.S. Treasury securities, certificates of deposit, asset-backed securities, commercial paper, foreign government securities, U.S. agency obligations, supranational securities, and municipal securities. As of March 31, 2025, $314.8 million of our cash and cash equivalents was held by our foreign subsidiaries. We do not expect to incur material taxes in the event we repatriate any of these amounts. Our cash is held at several large financial institutions and our investments are focused on the preservation of capital, fulfillment of our liquidity needs, and maximization of investment performance within the parameters set forth in our investment policy and subject to market conditions. The investment policy sets forth credit rating minimums, permissible allocations, and limits our exposure to specific investment types. We believe these policies mitigate our exposure to risk concentrations.

Previous wording

We have historically financed our operations primarily through cash generated from our operations, the issuance of the Notes, equity issuances, and finance leases to finance infrastructure-related assets in co-location facilities that we directly lease and operate. We enter into finance leases in part to better match the timing of payments for infrastructure-related assets with that of cash received from our paying users. In our business model, some of our registered users convert to paying users over time, and consequently there is a lag between initial investment in infrastructure assets and cash received from some of our users. We also have a $500.0 million credit facility for additional working capital flexibility, as described below.

Current wording

We have historically financed our operations primarily through cash generated from our operations, the convertible senior notes (the "Notes") issuance, borrowings from our term loan facility, equity issuances, and finance leases to finance infrastructure-related assets in co-location facilities that we directly lease and operate. We enter into finance leases in part to better match the timing of payments for infrastructure-related assets with that of cash received from our paying users. In our business model, some of our registered users convert to paying users over time, and consequently there is a lag between initial investment in infrastructure assets and cash received from some of our users. We also have delayed draw term loan commitments as part of the term loan facility for additional working capital flexibility, as described below.

Previous wording

In February 2021, we issued approximately $1.4 billion in aggregate principal amount of convertible senior notes (the "Notes"), comprised of $695.8 million in aggregate principal amount of 2026 Notes and $693.3 million in aggregate principal amount of 2028 Notes. The net proceeds from the issuance of the 2026 Notes and 2028 Notes were $684.8 million, net of debt issuance costs, and $682.3 million, net of debt issuance costs, respectively. The 2026 Notes mature on March 1, 2026 and the 2028 Notes mature on March 1, 2028. The Notes of each series do not bear regular interest and the principal does not accrete. The Notes of each series may bear special interest as the remedy relating to our failure to comply with certain of our reporting obligations. These Notes can be converted or repurchased prior to maturity if certain conditions are met.

Current wording

In February 2021, we issued approximately $1.4 billion in aggregate principal amount of the Notes, comprised of $695.8 million in aggregate principal amount of 2026 Notes and $693.3 million in aggregate principal amount of 2028 Notes. The net proceeds from the issuance of the 2026 Notes and 2028 Notes were $684.8 million, net of debt issuance costs, and $682.3 million, net of debt issuance costs, respectively. The 2026 Notes mature on March 1, 2026 and the 2028 Notes mature on March 1, 2028. The Notes of each series do not bear regular interest and the principal does not accrete. The Notes of each series may bear special interest as the remedy relating to our failure to comply with certain of our reporting obligations. These Notes can be converted or repurchased prior to maturity if certain conditions are met.

Previous wording

Our principal uses of cash in recent periods have been funding our operations, repurchases of our Class A common stock, purchases of short-term investments, the satisfaction of tax withholding obligations in connection with the settlement of restricted stock units and awards, making principal payments on our finance lease obligations, and capital expenditures. In February 2022, our Board of Directors authorized the repurchase of up to $1.2 billion of the outstanding shares of our Class A common stock. In July 2023, our Board of Directors authorized the repurchase of up to an additional $1.2 billion of the outstanding shares of our Class A common stock. We completed the February 2022 authorization of $1.2 billion during the three months ended March 31, 2024 and have continued stock repurchases under the July 2023 authorization. Share repurchases are made from time-to-time in private transactions or open market purchases as permitted by securities laws and other legal requirements and are subject to a review of the circumstances in place at that time, including prevailing market prices. The program does not obligate us to repurchase any specific number of shares and has no specified time limit; it may be discontinued at any time. During the three and nine months ended September 30, 2024, we repurchased and subsequently retired 14.6 million and 37.0 million shares, respectively, of our Class A common stock for an aggregate amount of $351.8 million and $895.6 million, respectively. The 1% excise tax imposed as part of the Inflation Reduction Act is included in the cost of treasury stock acquired pursuant to common share repurchases. The pace of our share repurchases may fluctuate due to various circumstances, including market conditions and our stock price.

Current wording

Our principal uses of cash in recent periods have been funding our operations, repurchases of our Class A common stock, purchases of short-term investments, the satisfaction of tax withholding obligations in connection with the settlement of restricted stock units and awards, making principal payments on our finance lease obligations, and capital expenditures. Our Board of Directors has authorized three separate $1.2 billion Class A common stock repurchase programs since February 2022. We completed the February 2022 and July 2023 authorizations during the three months ended March 31, 2024, and March 31, 2025, respectively. We continue to repurchase shares under the December 2024 authorization. Share repurchases are made from time-to-time in private transactions or open market purchases as permitted by securities laws and other legal requirements and are subject to a review of the circumstances in place at that time, including prevailing market prices. The program does not obligate us to repurchase any specific number of shares and has no specified time limit; it may be discontinued at any time. During the three months ended March 31, 2025, we repurchased and subsequently retired 18.1 million of our Class A common stock for an aggregate amount of $504.1 million. This amount includes the 1% excise tax under the Inflation Reduction Act, as well as repurchase execution costs incurred in connection with our share repurchase program. The pace of our share repurchases may fluctuate due to various circumstances, including market conditions and our stock price.

Previous wording

Our future capital requirements will depend on many factors including our revenue growth rate, subscription renewal activity, billing frequency, the timing and extent of spending to support further infrastructure development and research and development efforts, the timing and extent of additional capital expenditures to invest in infrastructure equipment to support our user base, our ability to sublease space at office locations where we have unused spaces, the satisfaction of tax withholding obligations for the release of restricted stock units and awards, the expansion of sales and marketing and international operation activities, the introduction of new product capabilities and enhancement of our platform, the continuing market acceptance of our platform, and the volume, timing, and amount of our share repurchases. In addition, we have and may in the future enter into arrangements to acquire or invest in complementary businesses, services, and technologies, including intellectual property rights. In light of all of these circumstances, we may be required to seek additional equity or debt financing, or we may decide to do so opportunistically. In the event that additional financing is required or desired from outside sources, we may not be able to raise it on terms acceptable to us or at all. If we are unable to raise additional capital when desired, our business, results of operations, and financial condition could be materially and adversely affected.

Current wording

Our future capital requirements will depend on many factors including our revenue growth rate, subscription renewal activity, billing frequency, the timing and extent of spending to support further infrastructure development and research and development efforts, the timing and extent of additional capital expenditures to invest in infrastructure equipment to support our user base, our ability to sublease space at office locations where we have unused spaces, the satisfaction of tax withholding obligations for the release of restricted stock units and awards, the expansion of sales and marketing and international operation activities, the introduction of new product capabilities and enhancement of our platform, the continuing market acceptance of our platform, and the volume, timing, and amount of our share repurchases. In addition, we have and may in the future enter into arrangements to acquire or invest in complementary businesses, services, and technologies, including intellectual property rights. In light of all these circumstances, we may be required to seek additional equity or debt financing, or we may decide to do so opportunistically. In the event that additional financing is required or desired from outside sources, we may not be able to raise it on terms acceptable to us or at all. If we are unable to raise additional capital when desired, our business, results of operations, and financial condition could be materially and adversely affected.

Previous wording

Our largest source of operating cash is cash collections from our paying users for subscriptions to our platform. Our primary uses of cash from operating activities are for employee-related expenditures, infrastructure-related costs, and marketing expenses. Net cash provided by operating activities is impacted by our net income adjusted for certain non-cash items, including stock-based compensation, and depreciation and amortization expenses, as well as the effect of changes in operating assets and liabilities.

Current wording

Our largest source of operating cash is cash collections from our paying users for subscriptions to our platform. Our primary uses of cash from operating activities are for employee-related expenditures, infrastructure-related costs, and marketing expenses. Net cash provided by operating activities is impacted by our net income adjusted for certain non-cash items, including stock-based compensation, depreciation and amortization expenses, as well as the effect of changes in operating assets and liabilities.

Previous wording

For the nine months ended September 30, 2024, net cash provided by operating activities was $680.3 million, which primarily consisted of our net income of $349.5 million, adjusted for stock-based compensation expense of $260.8 million, depreciation and amortization expenses of $99.1 million, and net cash outflow of $80.0 million from operating assets and liabilities. The outflow from operating assets and liabilities was primarily due to the payment of our corporate bonus and the payment for the second tranche termination fee for the partial termination of our lease for our San Francisco, California corporate headquarters, offset by an increase in deferred revenue from increased subscription sales, as a majority of our paying users are invoiced in advance.

Current wording

For the three months ended March 31, 2025, net cash provided by operating activities was $153.8 million, which primarily consisted of our net income of $150.3 million, adjusted for stock-based compensation expense of $67.1 million, depreciation and amortization expenses of $38.1 million, and net cash outflow of $119.7 million from operating assets and liabilities. The outflow from operating assets and liabilities was primarily due to the payment of our 2024 corporate bonus, the payment for the third tranche termination fee for the partial termination of our lease for our San Francisco, California corporate headquarters, and payments for our 2024 reduction in workforce, offset by an increase in deferred revenue from increased subscription sales, as a majority of our paying users are invoiced in advance.

Previous wording

The increase of $96.9 million in net cash provided by operating activities during the nine months ended September 30, 2024, compared to the nine months ended September 30, 2023, was primarily due to an increase of $68.3 million in net income, as adjusted for stock-based compensation and depreciation and amortization expenses. Additionally, there was a decrease of $28.6 million in cash outflows from changes in operating assets and liabilities.

Current wording

The decrease of $21.7 million in net cash provided by operating activities during the three months ended March 31, 2025, compared to the three months ended March 31, 2024, was primarily due to an increase of $34.9 million in cash outflows from changes in operating assets and liabilities driven, partially offset by an increase of $13.2 million in net income, as adjusted for stock-based compensation and depreciation and amortization expenses. The increase in cash outflows from operating assets and liabilities was primarily driven by the payment for the third tranche termination fee for the partial termination of our lease for our San Francisco, California corporate headquarters and payments for our 2024 reduction in workforce during the three months ended March 31, 2025.

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Previous report — wording carried elsewhere

DocSend customers at the beginning of their respective terms and recognize revenue ratably over the subscription period. DocSend primarily sells within the United States, and the majority of sales are in U.S. dollars.

Previous report — wording carried elsewhere

Cost of revenue, gross profit, and gross margin