In July 2026, Bridgeline Digital, Inc. announced that its HawkSearch platform was ranked #1 in the B2B Search use case in the Critical Capabilities for Search and Product Discovery 2026 report published by Gartner, Inc. on June 23, 2026. This is the second consecutive year that HawkSearch received the highest ranking in the B2B Search use case in this report. Gartner does not endorse any vendor, product, or service depicted in its publication.
Bridgeline launched multiple new Artificial Intelligence (“AI”) product enhancements this year, including Agentic AI, Generative AI (“GenAI”), Retrieval Augmented Generation (“RAG”), Large Language Models (“LLMs”) and Small Language Models.
Bridgeline’s tailored approach to AI (versus a general non-configurable approach) allows the Company's customers to adjust the look and tuning of their website, and the assistance of AI Agents helps to reduce overhead costs by automating backend work and grow online revenue.
Bridgeline also allows its customers to select their own AI foundation models, do fine tuning, and even use different models for different parts of their eCommerce site.
Bridgeline has the following nine (9) AI-powered products in its Hawk AI suite:
| ● | Smart Search – AI search using Large Language Models and Retrieval Augment Generation (“RAG”). |
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| - | Concept Search – Empower shoppers to find products by describing their goals in any language. |
| - | Image Search – Empower shoppers to find products by describing what a product looks like. |
| - | Visual Search – Empower shoppers to find products using images from a camera. |
| ● | Smart Response – Generative AI to create an interactive shopping experience. |
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| - | Smart Answer – Provide answers to questions asked by shoppers. |
| - | Smart Summary – Provide a concise summary of complex product information to shoppers. |
| - | Smart Facets – AI powered hierarchical categorization of products based on shopper search queries. |
| ● | Smart Agents – Agentic AI |
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| - | Merchandising Assistant – Collaborative AI to help Bridgeline’s customers grow online revenue with AI Agents. |
| - | Search Assistant – AI agent to help shoppers automate purchases from HawkSearch powered websites. |
| - | Analytics Assistant – AI agents to generate reports for merchandisers to tune their HawkSearch implementation. |
