ServiceNow, Inc.

The Governance Committee leads the Board’s annual board and committee evaluation process, which includes an

assessment of board and committee composition effectiveness and the alignment of directors’ skills to oversight

responsibilities. Informed by this annual assessment, the Governance Committee oversees the director nomination

process and recommends to the Board a slate of candidates, which may include both current and new director nominees,

to nominate for election at each annual shareholders meeting.

Director Renomination

When considering whether to re-nominate current directors, the Governance Committee conducts a comprehensive

review of each director’s contributions and qualifications in the context of the full Board’s composition. The Governance

Committee also considers the evolving needs of the Board in light of the Company’s strategic priorities and governance

standards. Among the factors considered are the following:

New Director Nominees

As part of its regular discussions regarding board refreshment, the Governance Committee assists the Board in identifying

and evaluating highly qualified candidates to address the Company’s strategic needs. Based on the Governance

Committee’s recommendations, the Board may elect new members to serve until our next annual meeting. A high-level

overview of the director nominations process follows.

Independence

The Board determines the independence of our directors by applying the independence standards established by the

New York Stock Exchange (“NYSE”) and the U.S. Securities and Exchange Commission (“SEC”). Under those standards,

a director is independent only if the board of directors affirmatively determines that the director has no material

relationship with the company or any relationship, which, in the opinion of the board, would interfere with the exercise of

independent judgment in carrying out the responsibilities of a director. The standards also specify various relationships

that preclude a determination of director independence, which may include commercial, industrial, consulting, legal,

accounting, charitable, family and other business, professional and personal relationships.

Applying these standards, the Board annually reviews the independence of the Company’s directors, taking into account

all relevant facts and circumstances. In its most recent review, the Board considered, among other things, the

relationships that each non-employee director has with the Company and all other facts and circumstances the Board

believed were relevant. Based upon this review, the Board determined that all current directors are independent other than

our Chairman and CEO, Mr. McDermott, and our founder, Mr. Luddy. Further, all of the Board committees consist entirely

of independent directors.

Mr. Yuan was recommended as a director nominee by our Chairman and Chief Executive Officer and non-employee

directors. The Board determined that Mr. Yuan does not qualify as independent under NYSE listing standards because he

serves as the Chairman and Chief Executive Officer of Zoom Communications, Inc. where Mr. McDermott also serves as

a member of the compensation committee.

Board Qualifications

The Governance Committee seeks to maintain a board consisting of a group of highly qualified leaders in their respective

fields with a variety of perspectives and skills to effectively address our evolving needs, oversee senior management and

represent the best long-term interests of our shareholders. To this end, the Governance Committee considers, among

other factors, the following criteria to evaluate potential nominees.

Although the Governance Committee uses these criteria, among others, to evaluate current directors and new director

candidates, it has not established any minimum criteria. The Governance Committee does not use different standards to

evaluate nominees recommended by our directors and management relative to those recommended by shareholders. The

Governance Committee considers nominees based on our need to fill vacancies or to expand the Board, and also

considers our need to fill particular roles on the Board or committees thereof (e.g., independent director role or an audit

committee financial expert). When appropriate, the Governance Committee may retain executive recruitment firms to

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assist it in identifying suitable candidates. Any such recruitment firm is instructed to include a pool of candidates with a

wide range of perspectives and experiences. After its evaluation of potential nominees, the Governance Committee

recommends its chosen nominees to the Board for approval. For a summary of each of our current directors’ background,

please see section titled “—Director Nominees.”

Board Composition

Board composition, as described above, is considered in our director nomination process, as we believe it is important for

the composition to appropriately reflect the perspectives of the Company, shareholders, workforce, customers and

communities. While we have not had a policy with respect to diversity, the Board is committed to actively seeking out

individuals who will contribute to its overall range of perspectives for inclusion in the candidate pool.

External Commitments

As reflected in the Corporate Governance Guidelines, the Board recognizes the importance of external commitments not

impairing any director’s ability to discharge their responsibilities to effectively serve on the Board. Further, the Board has

considered and believes that each person nominated for election at the Annual Meeting has the ability to effectively serve

on the Board and to dedicate sufficient time and attention to his or her responsibilities as a member of the Board, taking

into consideration each nominee’s attendance at meetings of the Board and any committees on which such nominee

serves; the number of additional public company boards on which a nominee serves; and the nominee’s level of

contribution and participation in meetings of the Board and any of its committees.

Shareholder Nominations

As indicated above, the Governance Committee considers shareholder recommendations for director candidates in the

same manner as all other candidates recommended by other sources. A shareholder may recommend a candidate at any

time by submitting the recommendation in writing to the Office of the Corporate Secretary at ServiceNow, Inc., 2225

Lawson Lane, Santa Clara, California 95054, Attn: Chief Legal Officer, or by email toir@servicenow.com.

A shareholder or a group of up to 20 shareholders who have owned at least 3% of ServiceNow’s outstanding shares

continuously for at least three years may submit director candidates for inclusion in the Company’s proxy materials. These

shareholders may nominate the greater of two directors or 20% of the total number of directors on the Board. Such

nominations must comply with the Company’s proxy access bylaw provisions.

A shareholder also may directly nominate a candidate for election at the next annual meeting by providing advance written

notice to ServiceNow to the Office of the Corporate Secretary. This notice must be received not fewer than 90 or more

than 120 days prior to the first anniversary of the previous year’s Annual Meeting. The nomination must include all

information required under Regulation 14A of the Securities Exchange Act of 1934, as amended (the “Exchange Act”),

including the nominee’s written consent to being named in the Proxy Statement and to serve as a director if elected, as

well as any additional information specified in our Bylaws.