LEGALZOOM.COM, INC.
For the period ended Mar 31, 2026. Filed May 6, 2026.
View on SEC.govAbout this filing
A company's report for each of its first three quarters. The financial statements are not audited. It shows how the business has moved since the last annual report, and what management says changed.
Mar 31, 2026 · Filed May 6, 2026
What changed in Management’s Discussion and Analysis?
Read the current filingPrevious report: 10-Q
Period ended 2025-09-30; filed 2025-11-05.
0001286139-25-000103
Item 2. Management's Discussion and Analysis of Financial Condition and Results of OperationsCurrent report: 10-Q
Period ended 2026-03-31; filed 2026-05-06.
0001286139-26-000022
Item 2. Management's Discussion and Analysis of Financial Condition and Results of OperationsThe baseline is this issuer’s latest earlier reporting period of the same form that was filed before the current report. A previous 10-Q is a different quarter, not a year-over-year comparison. Amendments are excluded.
Compared 169 previous paragraphs and 158 current paragraphs.
84 unchanged; 57 reworded; 17 added; 23 removed; 5 previous and 0 current paragraphs rearranged.
Tables are not compared: 32 previous and 22 current tables excluded. Dates, whitespace, punctuation and numbering changes are ignored; changes to financial figures remain significant.
A changed paragraph is not evidence that risk increased or decreased. An unchanged paragraph does not establish that risk stayed the same.
Added paragraphs (17)
Current report
We experienced an 8% increase in business formation transactions during the three months ended March 31, 2026 compared to thethree months ended March 31, 2025, primarily due to an increase in formations through our partnership channel as well as the inclusion of a full quarter of formations from Formation Nation.
Current report
Average order value increased 5% for the three months ended March 31, 2026 compared to the three months ended March 31, 2025. This increase was primarily driven by the impact of bundling changes within our business formation products and a decline in lower value beneficial ownership information report filings following a FinCEN ruling on March 21, 2025 that eliminated this filing requirement for U.S. companies. Average order value was partially offset by an increase in Annual Report filings, which carry lower average transaction values and represented a larger share of total transactions in the current period.
Current report
The number of subscription units was flat from March 31, 2025 to March 31, 2026. This was primarily driven by a decrease in accounting, forms, e-Signature and registered agent subscriptions, partially offset by increases in compliance subscriptions, legal advisory subscriptions, subscriptions from our partnership channel and virtual mail subscriptions.
Current report
Cost of revenue
Current report
Sales and marketing
Current report
Technology and development
Current report
General and administrative
Current report
Interest expense
Current report
Interest income
Current report
Cost of revenue
Current report
Sales and marketing
Current report
Technology and development
Current report
General and administrative
Current report
General and administrative expenses for the three months ended March 31, 2026 decreased by$8.0 million compared to the three months ended March 31, 2025. The decrease was primarily due to a$7.5 million decrease in stock-based compensation expense driven by lower expense from PSUs, including awards with market conditions granted in prior periods, as well as a reduction in expense from time-based RSUs.
Current report
Interest expense
Current report
Interest income
Current report
Other income, net
Removed paragraphs (23)
Previous report
We experienced a 12% and 1% increase in business formation transactions during the three and nine months ended September 30, 2025, respectively, compared to thethree and nine months ended September 30, 2024. The increase in business formation transactions during thethree and nine months ended September 30, 2025 was primarily due to formations driven by our Formation Nation acquisition. We are unable to provide overall U.S. business formations for the three and nine months ended September 30, 2025 due to the current government shutdown.
Previous report
We experienced a 2% increase in the number of transactions during the three months ended September 30, 2025 compared to the three months ended September 30, 2024. The increase resulted primarily from the inclusion of transactions from our Formation Nation acquisition and an increase in Annual Report filings, partially offset by the decline in beneficial ownership information report filings following a
Previous report
Average order value increased 11% and 7% for the three and nine months ended September 30, 2025 compared to the three and nine months ended September 30, 2024. The increase for both the three and nine months ended September 30, 2025 compared to the three and nine months ended September 30, 2024 was primarily driven by a decrease in the volume of lower-value beneficial ownership information report filings.
Previous report
We achieved a 14% increase in subscription units from September 30, 2024 to September 30, 2025, primarily driven by an increase in accounting solutions and legal advisory subscriptions from the bundling of these products into business formation offerings, as well as an increase in Virtual Mail subscriptions and the inclusion of subscription units from our Formation Nation acquisition. These increases were partially offset by the prior discontinuation of new customer acquisition for our tax offering.
Previous report
On a sequential basis, the number of subscription units as of September 30, 2025 was flat from 1,955 thousand subscription units as of June 30, 2025.
Previous report
The annual small business retention rate as of September 30, 2025 does not include the impact of Formation Nation, as we had no active Formation Nation subscriptions on the last day of the quarter one year ago.
Previous report
Other (expense) income, net
Previous report
Transaction revenue increased 12% for the three months ended September 30, 2025 compared to the three months ended September 30, 2024. The increase in transaction revenue for the three months ended September 30, 2025 was primarily due to approximately $9.1 million in revenue from transactions derived from our acquisition of Formation Nation in February 2025 and an increase in revenue from Annual Report and Trademark filings, partially offset by a decline in beneficial ownership information report revenue due to the FinCEN ruling on March 21, 2025 that eliminated this filing requirement for U.S. companies.
Previous report
Subscription revenue increased 13% for thethree months ended September 30, 2025 compared to thethree months ended September 30, 2024. This increase was primarily due to approximately $5.6 million in revenue from subscriptions derived from our acquisition of Formation Nation in February 2025, a 10% increase in revenue earned from our compliance-related subscriptions, an increase in revenue from our Virtual Mail offering, and revenue earned from the 1-800 Accountant partnership entered into in December 2024.
Previous report
General and administrative expenses for the three months ended September 30, 2025 increased by$5.9 million compared to the three months ended September 30, 2024. The increase was primarily due to a$13.1 million increase in stock-based compensation expense due to time-based RSUs, RSUs with performance and market conditions, and RSUs with market conditions granted to eligible employees and members of our senior leadership team in 2024. These increases were partially offset by a$5.8 million decrease in restructuring costs and a$1.9 million decrease in external consulting costs compared to the three months ended September 30, 2024.
Previous report
Other (expense) income, net
Previous report
The change in other (expense) income, net, between 2025 and 2024 was primarily due to the write down of certain intercompany loans during 2024 which were denominated in British Pound Sterling as well as the loss on debt extinguishment during 2025 related to our Amended Revolving Facility.
Previous report
Comparison of the Nine Months Ended September 30, 2025 and 2024
Previous report
Revenue
Previous report
The increase in total revenue for the nine months ended September 30, 2025 was primarily driven by an increase in subscription revenue. Subscription revenue was 64% and 63% of total revenue for the nine months ended September 30, 2025 and 2024, respectively, and transaction revenue was 36% and 37% of total revenue for the nine months ended September 30, 2025 and 2024, respectively.
Previous report
Cost of revenue for the nine months ended September 30, 2025 increased by $9.5 million mainly due to a $11.5 million increase in filing fees, primarily due to our acquisition of Formation Nation, a $3.1 million increase in third party fees for customer fulfillment services, a $2.1 million increase in other cost of service primarily related to acquisition of Formation Nation, and a $1.9 million increase in depreciation and amortization expense. These increases were partially offset by an $8.6 million decrease in payroll and related benefits due to a decrease in average headcount.
Previous report
Gross profit
Previous report
The increase in gross profit was driven by an $45.6 million increase in revenue partially offset by a $9.5 million increase in cost of revenue.
Previous report
Sales and marketing expenses for the nine months ended September 30, 2025 increased by $38.6 million largely due to a $14.0 million increase in payroll and related benefits resulting from an increase in sales and marketing headcount primarily related to our Formation Nation acquisition, a $13.5 million increase in customer acquisition marketing spend due to lower performance marketing spend during the nine months ended September 30, 2024, a $7.3 million increase in stock-based compensation expense, and a $4.0 million increase in depreciation and amortization expense. Customer acquisition marketing spend was $135.2 million and $121.7 million for the nine months ended September 30, 2025 and 2024, respectively.
Previous report
General and administrative expenses for the nine months ended September 30, 2025 increased by$32.4 million primarily due to an increase of $39.1 million in stock-based compensation expensedue to time-based RSUs, RSUs with performance and market conditions, and RSUs with market conditions granted to eligible employees and members of our senior leadership team in 2024. These increases were partially offset by $5.8 million decrease in restructuring costs compared to the three months ended September 30, 2024.
Previous report
Interest expense consists primarily of amortization of debt issuance costs related to our Revolving Facility as well as our Amended Revolving Facility.
Previous report
Provision for income taxes
Previous report
Adjusted EBITDA increased from $103.9 million for the nine months ended September 30, 2024 to $122.3 million for the nine months ended September 30, 2025. The increase of $18.4 million resulted primarily from an increase in revenue of $45.6 million, which was partially offset by a $8.0 million increase in cost of revenue, excluding non-cash items, and an increase in operating expenses, excluding non-cash and non-recurring items, of $19.2 million.
Reworded paragraphs (57)
Previous wording
You should read the following discussion and analysis of our financial condition and results of operations together with our unaudited condensed consolidated financial statements and related notes included elsewhere in this Quarterly Report on Form 10-Q, as well as Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operation” and Part II, Item 8, “Financial Statements and Supplementary Data” included in our 2024 Annual Report on Form 10-K filed with the Securities and Exchange Commission, or SEC, on February 26, 2025 and our other filings with the SEC. The following discussion contains forward-looking statements based upon current plans, expectations and beliefs and that involve risks and uncertainties. Our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those set forth in the "Risk Factors" section of this Quarterly Report on Form 10-Q. See “Forward-Looking Statements” preceding Part I of this Quarterly Report on Form 10-Q.
Current wording
You should read the following discussion and analysis of our financial condition and results of operations together with our unaudited condensed consolidated financial statements and related notes included elsewhere in this Quarterly Report on Form 10-Q, as well as Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operation” and Part II, Item 8, “Financial Statements and Supplementary Data” included in our 2025 Annual Report on Form 10-K filed with the Securities and Exchange Commission (the “SEC”) on February 23, 2026 and our other filings with the SEC. The following discussion contains forward-looking statements based upon current plans, expectations and beliefs and that involve risks and uncertainties. Our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those set forth in the "Risk Factors" section of this Quarterly Report on Form 10-Q. See “Forward-Looking Statements” preceding Part I of this Quarterly Report on Form 10-Q.
Previous wording
LegalZoom is a leading online platform for legal services, transforming how individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys—whether through our vast independent attorney network or the LegalZoom-owned law firm—we offer the tools and guidance people need to confidently manage everything from business formation and compliance to estate planning and ongoing legal support. We operate across all 50 states and in over 3,000 counties in the U.S. With over two decades of experience and millions of customers served, LegalZoom helps individuals and small businesses navigate legal needs with confidence.
Current wording
LegalZoom is a leading online platform for legal services, transforming how individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys—whether through our vast independent attorney network or our own law firm—we offer the tools and guidance people need to confidently manage everything from business formation and compliance to intellectual property protection and ongoing business management and legal support. Our ongoing business management services include virtual mail, legal forms, bookkeeping and estate planning services, among others. We operate across all 50 states and in over 3,000 counties in the U.S. With over two decades of experience and millions of customers served, LegalZoom helps individuals and small businesses navigate legal needs with confidence.
Previous wording
•Our share of small and medium-sized businesses (SMBs). In the three and nine months ended September 30, 2025 and 2024, business formations represented the largest share of our total transaction orders. Business formations act as an entrance point for many customers to the LegalZoom ecosystem, where they then often purchase a mix of transaction and subscription offerings alongside and after the initial formation transaction. In addition, we are expanding our go-to-market strategy to focus on new and established business, which we believe will decrease our dependency on business formations over time. As a result, our operating results depend on the continuation of new business formations in the U.S. and even more so, on our ability to increase our share of new business formations and to attract existing businesses to our platform.
Current wording
•Our share of small and medium-sized businesses (SMBs). In the three months ended March 31, 2026 and 2025, business formations represented the largest share of our total transaction orders. Business formations act as an entrance point for many customers to the LegalZoom ecosystem, where they then often purchase a mix of transaction and subscription offerings alongside and after the initial formation transaction. However, AI-driven search is reshaping customer acquisition dynamics and the ways in which customers find and engage with LegalZoom. As a result, we are diversifying our customer acquisition channels via strategic partnerships and collaborations, including with AI platforms, and expanding our go-to-market strategy to focus on both higher intent customers and emerging and established business. Over time, we expect partnerships to drive a greater share of high-value customer acquisition. As a result, our operating results depend on the continuation of new business formations in the U.S. and even more so, on our ability to attract new and existing businesses to our platform via various acquisition channels.
Previous wording
•Ability to enhance customer lifetime value. Our future performance depends on our ability to integrate new products and services into our LegalZoom ecosystem and to increase recurring revenue through subscription offerings. As we continue to test new and existing products and services in order to optimize our product line-up, including testing various commercialization strategies for those offerings, we have experienced and we expect to continue to experience increased volatility across our key business metrics. In addition, in an effort to enhance customer lifetime value, we intend to continue to invest in improving our customer experience, which includes investments in our educational content and improving our website and mobile experience.
Current wording
•Ability to enhance customer lifetime value. Our future performance depends on our ability to integrate new products and services into our LegalZoom ecosystem and to increase recurring revenue through subscription offerings. We are continuing to optimize our subscription business, including by testing various commercialization and pricing strategies for our offerings and introducing new, higher value, full-service do-it-for-me (“DIFM”) subscription offerings, including our concierge suite of offerings. As a result, we have experienced and we expect to continue to experience increased volatility across our key business metrics.
Previous wording
•Ability to integrate augmented legal expertise. We believe that the future of legal and small business services involves a combination of AI and human expertise. We aim to utilize AI to drive efficiency and scale, while relying on our team of business advisors and our independent network of attorneys to provide the judgment and trust that customers need. The extent to which we are able to combine AI with our human expertise in order to drive cost efficiencies and increase the consumption of our do-it-for-me offerings will impact our future results of operations.
Current wording
•Ability to integrate augmented legal expertise. We believe that the future of legal and small business services involves a combination of AI and human expertise. We aim to utilize AI to drive efficiency and scale, while relying on our team of concierge managers and our independent network of attorneys to provide the judgment and trust that customers need. The extent to which we are able to combine AI with our human expertise in order to drive cost efficiencies and increase the consumption of our DIFM offerings will impact our future results of operations.
Previous wording
In addition to the measures presented in our unaudited condensed consolidated financial statements, we regularly monitor the financial and operating metrics below to evaluate the growth of our business, measure the effectiveness of our marketing efforts, identify trends, formulate financial forecasts and make strategic decisions. For the three and nine months ended September 30, 2025, Formation Nation is included in the key business metrics below starting on February 10, 2025, the date we acquired Formation Nation. Prior periods have not been recast.
Current wording
In addition to the measures presented in our unaudited condensed consolidated financial statements, we regularly monitor the financial and operating metrics below to evaluate the growth of our business, measure the effectiveness of our marketing efforts, identify trends, formulate financial forecasts and make strategic decisions. Except with respect to annual small business retention rate, Formation Nation, Inc. (“Formation Nation”) has been included in the key business metrics below starting on February 10, 2025, the date we acquired Formation Nation.
Previous wording
We define the number of business formations in a given period as the number of limited liability company, or LLC, incorporation, not-for-profit and doing business as, or DBA, orders placed on our platform in such period. We consider the number of business formations to be an important metric considering that it is typically the first product or service small business customers purchase on our platform, creating the foundation for additional products and subsequent subscription revenue as customers adopt additional products and services throughout the lifecycle of their business.
Current wording
We define the number of business formations in a given period as the number of limited liability company (“LLC”), incorporation, not-for-profit and doing business as (“DBA”) orders placed on our platform in such period. We consider the number of business formations to be an important metric considering that it is typically the first product or service small business customers purchase on our platform, creating the foundation for additional products and subsequent subscription revenue as customers adopt additional products and services throughout the lifecycle of their business.
Previous wording
Furthermore, we believe our definition of the number of business formations is most closely aligned with U.S. Census reporting of new applications for Employer Identification Numbers, or EINs, which we believe to be the most relevant source of publicly available U.S. market data.
Current wording
Furthermore, we believe our definition of the number of business formations is most closely aligned with U.S. Census reporting of new applications for Employer Identification Numbers (“EINs”), which we believe to be the most relevant source of publicly available U.S. market data.
Previous wording
The below table sets forth the number of business formations for the three and nine months ended September 30, 2025 and 2024:
Current wording
The below table sets forth the number of business formations for the three months ended March 31, 2026 and 2025:
Previous wording
The below table sets forth the number of transactions for the three and nine months ended September 30, 2025 and 2024:
Current wording
The below table sets forth the number of transactions for the three months ended March 31, 2026 and 2025:
Previous wording
We experienced a 1% decrease in the number of transactions during the nine months ended September 30, 2025 compared to the nine months ended September 30, 2024. The decrease resulted primarily from the decline in beneficial ownership information report filings following a FinCEN ruling on March 21, 2025 that eliminated this filing requirement for U.S. companies, partially offset by the inclusion of transactions from our Formation Nation acquisition and an increase in Annual Report filings.
Current wording
We experienced a 10% increase in the number of transactions during the three months ended March 31, 2026 compared to the three months ended March 31, 2025, primarily due to an increase in Annual Report filings within our compliance offerings as a result of filing automation and an increase in business formations. The increase was partially offset by a decline in beneficial ownership information report filings following a Financial Crimes Enforcement Network (“FinCEN”) ruling on March 21, 2025 that eliminated this filing requirement for U.S. companies.
Previous wording
The below table sets forth the average order value for the three and nine months ended September 30, 2025 and 2024:
Current wording
The below table sets forth the average order value for the three months ended March 31, 2026 and 2025:
Previous wording
We define average revenue per subscription unit, or ARPU, as of a given date as subscription revenue for the twelve-month period ended on such date, or LTM, divided by the average of the number of subscription units at the beginning and end of the LTM period. We consider ARPU to be an important metric because it helps to illustrate our ability to provide and monetize higher value subscriptions. In addition, when viewed together with subscription units, ARPU provides insight into the impact that higher-value subscriptions have on our ability to grow our subscription units.
Current wording
We define average revenue per subscription unit (“ARPU”) as of a given date as subscription revenue for the twelve-month period ended on such date (“LTM”) divided by the average of the number of subscription units at the beginning and end of the LTM period. We consider ARPU to be an important metric because it helps to illustrate our ability to provide and monetize higher value subscriptions. In addition, when viewed together with subscription units, ARPU provides insight into the impact that higher-value subscriptions have on our ability to grow our subscription units.
Previous wording
ARPU decreased 3% as of September 30, 2025 compared to September 30, 2024 driven primarily by a shift in mix towards our lower priced subscription offerings, including forms and e-signature, accounting solutions, and legal advisory subscriptions, due to the bundling of these products into certain business formation offerings.
Current wording
ARPU increased 4% as of March 31, 2026 compared to March 31, 2025 benefiting from pricing initiatives on our registered agent subscriptions, partially offset by a shift in mix towards our lower priced subscription offerings, including Forms and eSignature and accounting solutions, due to the bundling of these products into certain business formation offerings.
Previous wording
On a sequential basis, ARPU as of September 30, 2025 remained flat compared to June 30, 2025.
Current wording
On a sequential basis, ARPU as of March 31, 2026 decreased 1% compared to December 31, 2025.
Previous wording
We define annual small business retention rate as the percentage of small business subscription units active as of the last day of the quarter one year ago that were still active subscriptions 12 months later. Small business subscription units represent our subscriptions targeted at our small business customers and include subscriptions for our registered agent and compliance services, our tax solution, our virtual mail, forms and eSignature solutions and our small business legal advisory plan, and exclude subscriptions from our enterprise customers, our prior operations in the U.K. and our consumer legal advisory plan. Annual small business retention rate includes both monthly and annual subscription units and reflects all subscription unit attrition, including as a result of actual business failures of certain of our customers. Our annual small business retention rate as of September 30, 2025 was approximately 57%, which was impacted by the anniversarying of the bundling of annual forms and e-signature subscriptions into certain business formation offerings, which are typically lower retaining.
Current wording
We define annual small business retention rate as the percentage of small business subscription units active as of the last day of the quarter one year ago that were still active subscriptions 12 months later. Small business subscription units represent our subscriptions targeted at our small business customers and include subscriptions for our registered agent and compliance services, our tax solution, our virtual mail, forms and eSignature solutions and our small business legal advisory plan, and exclude subscriptions from our enterprise customers, our prior operations in the U.K., Formation Nation and our consumer legal advisory plan. Annual small business retention rate includes both monthly and annual subscription units and reflects all subscription unit attrition, including as a result of actual business failures of certain of our customers. Our annual small business retention rate as of March 31, 2026 was approximately 57% which was impacted by lower retaining annual forms and e-Signature subscriptions.
Previous wording
Subscription revenue—Subscription revenue is generated primarily from subscriptions to our registered agent, compliance packages, attorney advice, legal forms, tax and accounting, virtual mail and e-signature services, and software-as-a-service, or SaaS, subscriptions. We generally recognize revenue from our subscriptions ratably over the subscription term. Subscription terms generally range from thirty days to one year. Subscription revenue also includes amounts earned from third-party providers in connection with lead generation activities, where referred customers purchased services that are subscription in nature. Subscription revenue includes the transaction price allocated to bundled free trials for our subscription services and is net of promotional discounts, cancellations, sales allowances and credit reserves and payments to third party service providers such as legal plan law firms.
Current wording
Subscription revenue—Subscription revenue is generated primarily from subscriptions to our registered agent, compliance packages, attorney advice, legal forms, tax and accounting, virtual mail and eSignature services, and software-as-a-service (“SaaS”) subscriptions. We generally recognize revenue from our subscriptions ratably over the subscription term. Subscription terms generally range from thirty days to one year. Subscription revenue also includes amounts earned from third-party providers in connection with lead generation activities, where referred customers purchased services that are subscription in nature. Subscription revenue includes the transaction price allocated to bundled free trials for our subscription services and is net of promotional discounts, cancellations, sales allowances and credit reserves and payments to third party service providers such as legal plan law firms.
Previous wording
Cost of revenue includes all costs of providing and fulfilling our services. Cost of revenue primarily includes government filing fees, costs of fulfillment, customer care, including the cost of credentialed professionals for tax, and payroll services, and related benefits, including stock-based compensation, and costs of independent contractors for document preparation, telecommunications and data center costs, amortization of acquired developed technology, depreciation and amortization of network computers, equipment and internal-use software, printing, shipping and handling charges, credit and debit card fees, allocated overhead, legal document kit expenses, and sales and use taxes. We defer direct and incremental costs primarily related to government filing fees incurred prior to the associated service meeting the criteria for revenue recognition. These contract assets are recognized as cost of revenue in the same period the related revenue is recognized.
Current wording
Cost of revenue includes all costs of providing and fulfilling our services. Cost of revenue primarily includes government filing fees, costs of fulfillment, customer care, and payroll services, and related benefits, including stock-based compensation, and costs of independent contractors for document preparation, telecommunications and data center costs, amortization of acquired developed technology, depreciation and amortization of network computers, equipment and internal-use software, printing, shipping and handling charges, credit and debit card fees, allocated overhead, legal document kit expenses, and sales and use taxes. We defer direct and incremental costs primarily related to government filing fees incurred prior to the associated service meeting the criteria for revenue recognition. These contract assets are recognized as cost of revenue in the same period the related revenue is recognized.
Previous wording
Gross profit, or revenue less cost of revenue, and gross margin, or gross profit as a percentage of revenue, have been and will continue to be affected by various factors, primarily the mix between transaction and subscription revenue. Our long-term gross margin expansion is also expected to be driven by automation improvements and digitization efforts. Further, our acquisitions of other companies have negatively impacted our gross margin in the past, and any such future acquisitions could have a similar effect. Our gross margin could fluctuate from period to period due to fulfillment rates and seasonality.
Current wording
Gross profit, or revenue less cost of revenue, and gross margin, or gross profit as a percentage of revenue, have been and will continue to be affected by various factors, primarily the mix between transaction and subscription revenue. Our gross margin expansion is also expected to be driven by automation improvements and digitization efforts. Further, our acquisitions of other companies have negatively impacted our gross margin in the past, and any such future acquisitions could have a similar effect. Our gross margin could fluctuate from period to period due to fulfillment rates and seasonality.
Previous wording
Our operating expenses consist primarily of sales and marketing, technology and development, general and administrative expenses, and to a lesser extent, impairments of goodwill, long-lived assets, other assets and gain on sale of assets held for sale.
Current wording
Our operating expenses consist primarily of sales and marketing, technology and development, general and administrative expenses, and to a lesser extent, gain on sale of assets held for sale.
Previous wording
We intend to continue to invest in sales and marketing to drive additional revenue, further penetrate our expanding addressable market, and build on our digital brand leadership and awareness. We anticipate that sales and marketing expenses will continue to be our largest operating expense category for the foreseeable future.
Current wording
Customer acquisition media spend has historically been highest in the first quarter of the year to align with business formation seasonality. We expect to continue to invest in sales and marketing to drive additional revenue, further penetrate our expanding addressable market, and build on our digital brand leadership and awareness. We anticipate that sales and marketing expenses will continue to be our largest operating expense category for the foreseeable future.
Previous wording
Excluding stock-based compensation, we expect our technology and development expenses to remain relatively consistent as a percentage of our revenue for the foreseeable future, although our technology and development expenses may fluctuate as a percentage of our revenue from period-to-period due to seasonality and the timing and extent of these expenses.
Current wording
Excluding stock-based compensation, we expect our technology and development expenses to decrease as a percentage of our revenue as we continue to invest in process efficiency initiatives, which includes the use of AI, although our technology and development expenses may fluctuate as a percentage of our revenue from period-to-period due to seasonality and the timing and extent of these expenses.
Previous wording
We expect our general and administrative expenses to decrease as a percentage of our revenue over the longer term. Our general and administrative expenses may fluctuate as a percentage of our revenue from period-to-period due to seasonality and the timing and extent of these expenses.
Current wording
Our general and administrative expenses relate primarily to compensation and related benefits, including stock-based compensation, for executive and corporate personnel, professional and consulting fees, an allocation of depreciation and amortization, allocated overhead and legal costs. We expect our general and administrative expenses to decrease as a percentage of our revenue over the longer term. However, our general and administrative expenses may fluctuate as a percentage of our revenue from period-to-period due to the timing and extent of the foregoing expenses and seasonality.
Previous wording
Interest expense consists primarily of amortization of debt issuance costs related to our amended and restated credit and guaranty agreement, or Revolving Facility.
Current wording
Interest expense consists primarily of amortization of debt issuance costs related to our amended and restated credit and guaranty agreement (as amended, the “Amended Revolving Facility”) as well as interest incurred on the deferred cash consideration associated with the acquisition of Formation Nation.
Previous wording
We expect interest expense to remain insignificant in the near term as we have no outstanding indebtedness. However, we would incur interest expense in the longer term should we draw down on our Revolving Facility or incur other indebtedness.
Current wording
We expect interest expense to remain insignificant in the near term as we have no outstanding indebtedness. However, we would incur interest expense in the longer term should we draw down on our Amended Revolving Facility or incur other indebtedness.
Previous wording
Other (expense) income, net consists of realized and unrealized foreign currency gains and losses as well as the loss on debt extinguishment related to the Amended Revolving Facility.
Current wording
Other income, net consists of realized and unrealized foreign currency gains and losses.
Previous wording
Stock-based compensation expense increased for the three and nine months ended September 30, 2025 compared to the three and nine months ended September 30, 2024 due to time-based restricted stock units, or RSUs, RSUs with performance and market conditions, and RSUs with market conditions granted to eligible employees and members of our senior leadership team in 2024 and 2025. See Note 9 to our unaudited condensed consolidated financial statements and Note 14 to our consolidated financial statements included in our 2024 Annual Report on Form 10-K for additional information.
Current wording
Stock-based compensation expense decreased for the three months ended March 31, 2026 compared to the three months ended March 31, 2025, primarily due to lower expense from performance-based stock units (“PSUs”), including awards with market conditions, granted in prior periods, as well as a reduction in expense from time-based restricted stock units (“RSUs”). See Note 8 to our unaudited condensed consolidated financial statements and Note 14 to our consolidated financial statements included in our 2025 Annual Report on Form 10-K for additional information.
Previous wording
The increase in total revenue for the three months ended September 30, 2025 was primarily driven by the increases in both subscription and transaction revenue. Subscription revenue was 66% of total revenue for both the three months ended September 30, 2025 and 2024 and transaction revenue was 34% of total revenue for both the three months ended September 30, 2025 and 2024.
Current wording
The increase in total revenue for the three months ended March 31, 2026 was primarily driven by the increases in both subscription and transaction revenue. Subscription revenue was 63% of total revenue for the three months ended March 31, 2026 and 2025 and transaction revenue was 37% of total revenue for the three months ended March 31, 2026 and 2025.
Previous wording
Transaction revenue increased 6% year-over-year for the nine months ended September 30, 2025 primarily due toapproximately$23.4 million in revenue from transactions derived from our acquisition of Formation Nation in February 2025 and an increase in revenue from Annual Report and Trademark filings, partially offset by a decline in beneficial ownership information report revenue due to the FinCEN ruling on March 21, 2025 that eliminated this filing requirement for U.S. companies.
Current wording
Transaction revenue increased 15% year-over-year for the three months ended March 31, 2026 primarily due to a 150%, or $6.6 million, increase in revenue from Annual Report filings within our compliance offerings as a result of filing automation as well as an increase in revenue from other small business transactions and the inclusion of a full quarter of revenue from Formation Nation, partially offset by a decline in beneficial ownership information report revenue due to the FinCEN ruling on March 21, 2025 that eliminated this filing requirement for U.S. companies.
Previous wording
Subscription revenue increased 10% year-over-year for the nine months ended September 30, 2025 primarily due to approximately $12.5 million in revenue from subscriptions derived from our acquisition of Formation Nation in February 2025, as well as a 7% increase in revenue from our compliance-related subscriptions, an increase in revenue from our Virtual Mail offering, and revenue earned from the 1-800 Accountant partnership entered into in December 2024, partially offset by our prior discontinuation of new customer acquisition for our tax offering.
Current wording
Subscription revenue increased 12% year-over-year for thethree months ended March 31, 2026 primarily due to a 17% increase in revenue from our registered agent subscriptions due to an increase in pricing of these subscriptions and a 25% increase in revenue from our legal advisory subscriptions from the bundling of this subscription into certain formation offerings. Subscription revenue growth was partially offset by our prior discontinuation of new customer acquisition for our tax offering.
Previous wording
Cost of revenue for the three months ended September 30, 2025 increased by $7.6 million primarily due to a $5.7 million increase in filing fees driven by the acceleration in fulfillment for certain services, a $0.8 million increase in other cost of service primarily related to Formation Nation, a $0.5 million increase in depreciation and amortization expense, and a $0.4 million increase in third party fees for customer fulfillment services. These increases were partially offset by a $0.3 million decrease in payroll and related benefits, largely due to a decrease in average headcount.
Current wording
Cost of revenue for the three months ended March 31, 2026 increased by $8.0 million primarily due to an $8.7 million increase in filing fees driven by the acceleration in fulfillment for certain services and a $0.9 million increase in credit card fees. These increases were partially offset by an $0.8 million decrease in third party fees for customer fulfillment services and an $0.8 million decrease in depreciation and amortization expense.
Previous wording
Gross profit for the three months ended September 30, 2025 increased by $14.0 million compared to three months ended September 30, 2024 due to a $21.6 million increase in revenue and a $7.6 million increase in cost of revenue.
Current wording
Gross profit for the three months ended March 31, 2026 increased by $15.7 million compared to three months ended March 31, 2025 due to a $23.7 million increase in revenue and an $8.0 million increase in cost of revenue.
Previous wording
Sales and marketing expenses for thethree months ended September 30, 2025 increased by $21.5 million primarily due to a $10.3 million increase in customer acquisition marketing spend. Customer acquisition marketing spend was $44.2 million and $34.0 million for thethree months ended September 30, 2025 and 2024, respectively, primarily due to lower performance marketing spend during the three months ended September 30, 2024. Additionally, there was a $9.0 million increase in payroll and related benefits largely due to an increase in sales and marketing headcount, and a $1.6 million increase in depreciation and amortization.
Current wording
Sales and marketing expenses for thethree months ended March 31, 2026 increased by $17.3 million primarily due to a $10.8 million increase in customer acquisition marketing spend. Customer acquisition marketing spend was $55.1 million and $44.2 million for thethree months ended March 31, 2026 and 2025, respectively, primarily due to lower performance marketing spend during the three months ended March 31, 2025. Additionally, there was a $4.5 million increase in payroll and related benefits largely due to an increase in sales and marketing headcount, and a $1.5 million increase in depreciation and amortization.
Previous wording
Technology and development expenses for the nine months ended September 30, 2025 decreased by$10.5 million primarily due to a decrease in payroll and related benefits largely due a decrease in technology and development headcount.
Current wording
Technology and development expenses for the three months ended March 31, 2026 decreased by $1.7 million primarily due to a$3.3 million decrease in payroll and related benefits driven by a reduction in technology and development headcount, partially offset by a$1.1 million increase in external consulting costs.
Previous wording
Gain on sale of assets held for sale for thenine months ended September 30, 2025 was$14.3 million due to the sale of our operational headquarters on March 31, 2025.
Current wording
Gain on sale of assets held for sale for thethree months ended March 31, 2025 was$14.3 million due to the sale of our operational headquarters on March 31, 2025.
Previous wording
The change in other income, net, between 2025 and 2024 was primarily due to the write down of our intercompany loans during 2024 which were denominated in British Pound Sterling, or GBP.
Current wording
The change in other income, net, between 2026 and 2025 was primarily due to unfavorable foreign exchange activity.
Previous wording
There was a $4.4 million decrease in the provision for income taxes for the three months ended September 30, 2025 compared to the three months ended September 30, 2024. The change was primarily due to lower pre-tax income and increased excess tax benefits from stock-based compensation for the three months ended September 30, 2025.
Current wording
There was a $2.8 million decrease in the provision for income taxes for the three months ended March 31, 2026 compared to the three months ended March 31, 2025. The change was primarily due to lower pre-tax income and decreased excess tax benefits from stock-based compensation for the three months ended March 31, 2026.
Previous wording
We fund our operations and capital expenditures from cash flows from operating activities. Our primary requirements for liquidity and capital are to finance working capital, capital expenditures and general corporate purposes. At September 30, 2025, our principal sources of liquidity were cash and cash equivalents of $237.2 million, which consisted of cash on deposit with banks and money market funds, of which approximately $4.3 million related to our foreign subsidiaries. Our cash and cash equivalents increased by $95.1 million from December 31, 2024 to September 30, 2025, primarily as a result of proceeds from stock option exercises primarily by former executive officers in the first quarter of 2025, proceeds from the sale of a property held for sale, and cash provided by operating activities, partially offset by cash paid for the acquisition of Formation Nation, repurchases of common stock, and purchases of property and equipment.
Current wording
We fund our operations and capital expenditures from cash flows from operating activities. Our primary requirements for liquidity and capital are to finance working capital, capital expenditures and general corporate purposes. At March 31, 2026, our principal sources of liquidity were cash and cash equivalents of $183.2 million, which consisted of cash on deposit with banks and money market funds, of which approximately $3.5 million related to our foreign subsidiaries. Our cash and cash equivalents decreased by $19.9 million from December 31, 2025 to March 31, 2026, primarily as a result of cash used in financing activities, including repurchases of common stock, shares surrendered for settlement of minimum statutory tax withholding as well as the payment of deferred consideration for the Formation Nation acquisition partially offset by cash provided by operating activities.
Previous wording
In October 2023, our board of directors approved a stock repurchase program authorizing repurchases of our common stock with no fixed expiration. In May 2025, our board of directors approved a $100.0 million increase in our stock repurchase program, bringing the aggregate amount authorized to $315.0 million. Approximately$112.0 million remained available for future repurchases under the stock repurchase program as of September 30, 2025. For additional information regarding our stock repurchase program, refer to Note 8 to our unaudited condensed consolidated financial statements.
Current wording
In October 2023, our board of directors approved a stock repurchase program authorizing repurchases of our common stock with no fixed expiration. In February 2026, our board of directors approved a $100.0 million increase in our stock repurchase program, bringing the aggregate amount authorized to $415.0 million. Approximately$126.0 million remained available for future repurchases under the stock repurchase program as of March 31, 2026. For additional information regarding our stock repurchase program, refer to Note 7 to our unaudited condensed consolidated financial statements.
Previous wording
On July 2, 2021, we entered into a $150.0 million amended and restated credit and guaranty agreement with JPMorgan Chase Bank, N.A., as the administrative agent. On July 14, 2025, we entered into an amendment to the amended and restated credit and guaranty agreement that, among other things, decreased the revolving loan commitments to $100.0 million and extended the maturity date of the revolving loan commitments to July 14, 2030. We refer to the amended and restated credit and guaranty agreement, as amended from time to time, as the Amended Revolving Facility. The Amended Revolving Facility provides for the issuance of up to $20.0 million of letters of credit as well as borrowings on same-day notice, referred to as swingline loans, in an amount of up to $10.0 million. As of September 30, 2025, we had no borrowings outstanding and $100.0 million was available for use under our Amended Revolving Facility.
Current wording
We have entered into a $100.0 million amended and restated credit and guaranty agreement with JPMorgan Chase Bank, N.A., as the administrative agent, with a maturity date of July 14, 2030. We refer to the amended and restated credit and guaranty agreement, as amended from time to time, as the Amended Revolving Facility. The Amended Revolving Facility also provides for the issuance of up to $20.0 million of letters of credit as well as borrowings on same-day notice, referred to as swingline loans, in an amount of up to $10.0 million. As of March 31, 2026, we had no borrowings outstanding and $100.0 million was available for use under our Amended Revolving Facility.
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Rearranged previous paragraphs (5)
Previous report — wording carried elsewhere
Financial Crimes Enforcement Network (FinCEN) ruling on March 21, 2025 that eliminated this filing requirement for U.S. companies.
Previous report — wording carried elsewhere
Our general and administrative expenses relate primarily to compensation and related benefits, including stock-based compensation, for executive and corporate personnel, professional and consulting fees, an allocation of depreciation and amortization, allocated overhead and legal costs.
Previous report — wording carried elsewhere
Technology and development expenses for the three months ended September 30, 2025 decreased primarily due to a decrease in payroll and related benefits largely due to a decrease in technology and development headcount.
Previous report — wording carried elsewhere
The change in interest income, was primarily due to interest income generated from our money market investments during the nine months ended September 30, 2025.
Previous report — wording carried elsewhere
There was a $4.4 million favorable change in the provision for income taxes for the nine months ended September 30, 2025 compared to the nine months ended September 30, 2024. The change was primarily due to lower pre-tax income and increased excess tax benefits from stock-based compensation for the nine months ended September 30, 2025.