agilon health inc

Our Approach

At agilon health, we are empowering physicians to deliver a new kind of care. Our vision is to transform the future of healthcare in 100+ communities across the country by facilitating exceptional patient-physician relationships. Our mission is to be the trusted long-term partner of community-based physicians, enabling them to reimagine the patient experience for older adults and lead the transformation of care delivery in their communities. Our Total Care, Healthier Communities impact strategy articulates the ways that agilon is addressing these societal challenges and improving patient outcomes and experience for seniors through full-risk value-based care.

We strive to be transparent by communicating through our sustainability reporting how we understand, prioritize, and approach the topics most relevant to our business. Our strategy consists of four core strategic pillars: (1) Empowering Physicians, (2) Unlocking Value-Based Care, (3) Transforming Communities, and (4) Built by People Who Care.

Sustainability

Our four pillars arose after reviewing an interrelated set of sustainability standards, in line with best practices. This integrated approach facilitated recognition of several priorities, which we discuss in our annual Impact Report. In preparation for our 2024 Impact Report, we retained a third party to update our priority assessment. The 2024 Impact Report, following the precedent set by our 2022 and 2023 reports, aligns to the Sustainability Accounting Standard Board (“SASB”) taxonomy.

Governance & sustainability

Doing business the right way is relevant to many of our priorities: our compliance with federal and state laws, safeguarding patient data, how we treat our people and planet, and the values that define our company. As we continue to bring our Total Care Model to more communities, these priorities will remain central to how we run our company. The Nominating and Governance Committee has direct oversight over sustainability at agilon including reviewing and evaluating the strategy, plans and practices. Similarly, our Impact working group includes cross-functional leadership from Communications, Public Affairs, Human Resources, Legal & Compliance, Audit and Investor Relations.

Building upon our third Impact Report released in 2024, agilon has continued to expand our sustainability efforts. Our fourth Impact Report will be published to www.agilonhealth.com/impact prior to our Annual Meeting. This report includes information on our human capital management, governance, and sustainability issues, and is further informed by the SASB framework.

We believe our sustainability efforts align with agilon’s vision of “Total Care” and our board of directors is committed to overseeing the integration of impact principles throughout the enterprise and in our approach to governance.

Sustainability

Identifying sustainability Risks & Opportunities

Our purpose is to empower physicians to transform health care in our communities. As part of this overall purpose, we focus on integrating sustainability principles into how we conduct business. We are committed to conducting our business in a safe, environmentally responsible, and sustainable manner that reflects our responsibilities to our stakeholders. We believe that the effective management of these issues will help support the long-term growth of our business and create value for our stakeholders.

In fiscal years 2021 through 2024, our leadership team, with oversight and approval from the board, developed our impact strategy and established a framework for monitoring our related initiatives. Through this process – which included engaging a range of key stakeholders, including investors, partners, employees and peers – we identified nine key priorities:

Access to primary care:We recognize that access to primary care is essential to building healthy communities, and we are working to increase access to primary care services in underserved areas.

Data privacy and security: As a healthcare company, protecting patient data is a top priority. To safeguard the data of our patients and partners, we have implemented comprehensive protocols that ensure the protection of their sensitive information. Our risk management teams ensure compliance with applicable laws and regulations and coordinate with subject-matter experts (“SMEs”) throughout the business to identify, monitor and mitigate material risks. We leverage the latest encryption configurations and cyber-technologies on our systems, devices, and third-party connections and further review vendor encryption to ensure proper information security safeguards are maintained. Our Technology team uses a combination of industry-leading tools and innovative technologies to help protect our stakeholders’ data. We also offer ongoing education for team members. We are committed to integrating artificial intelligence (“AI”) in a manner that enhances operational efficiency and takes into account ethical considerations. To support the responsible use of AI among our employees, we have established an AI Policy that emphasizes appropriate and ethical use and our Risk Oversight Committee regularly evaluates the policy.

Employee wellbeing:We believe our employees are our greatest asset, and we are committed to providing a safe and healthy work environment. We offer comprehensive benefits, wellness programs, and resources to support the physical and mental wellbeing of our employees.

Ethics and compliance: We have a strong commitment to ethical business practices and compliance with applicable laws and regulations. Our Code of Conduct outlines our commitment to ethical behavior and guides our decision-making. agilon has a non-discrimination and an anti-harassment policy as outlined in our employee handbook.

People management: We believe that a diverse and inclusive workforce is critical to our success and we are committed to attracting, retaining, and developing diverse, skilled, and talented employees who can help us achieve our business objectives. Our people management practices prioritize inclusion to foster a culture of belonging. We have several organizational structures in place to maintain accountability for our efforts. Additionally, throughout the year, our people have the opportunity to participate in a variety of learning and education programs such as attending internal and external seminars/workshops and online training courses.

Simplifying the healthcare experience:We believe healthcare should be accessible, affordable, and simple for everyone. We are dedicated to developing innovative solutions that reduce complexity, streamline processes, and enhance the overall healthcare experience for patients and partners.

Sustainable healthcare system:We believe our Total Care Model offers a value proposition that is increasingly important and essential to drive the transformation of patient care in today’s environment. When physicians partner with us, they are rewarded for focusing on the quality of care, leading to better patient outcomes and increased sustainability for both primary care and the healthcare system as a whole.

Value-based innovation:We are committed to driving innovation in value-based care, which focuses on improving patient outcomes while reducing costs. We believe that value-based care is the future of healthcare, and we are actively working to develop new and innovative ways to deliver care to patients with our physician partners.

Value and quality of healthcare:Our Total Care Model puts patient needs at the center. This focus on quality outcomes helps ensure our partners deliver high-quality healthcare that is accessible, affordable, and aligned with their patients’ needs. At agilon health, our business succeeds when we focus on creating value for our partners and their patients.

Sustainability

Advancing our IMPACT Strategy

In 2024, our board of directors provided oversight of, and input on, sustainability topics through quarterly updates to our Nominating and Governance Committee, which also reviewed and approved our sustainability strategy. Additionally, our full board receives an annual update, and relevant topics are managed within their respective committees. We will release our fourth Impact Report in the first half of 2025, which provides an overview of our approach and highlights. We expect to continue to provide annual updates on our journey and progress.

As we bring our Total Care Model to more communities, agilon recognizes the importance of reducing our environmental burden. While we prepare to better measure and manage our footprint, we continue to drive energy efficiency in our data management. In 2023, we completed migrating our enterprise data platform to an industry-leading cloud provider and innovative data platform. The cloud provider has implemented energy-efficient practices in its data centers, including the use of advanced cooling technologies, optimized server configurations, and efficient data center design.

Since 2023, agilon has been using the Minerva Healthcare Data Platform, which uses Fast Healthcare Interoperability Resources (FHIR)-based standards to help organizations aggregate, access and store data across health care delivery networks. Through this technology, our partners are onboarded faster, visibility into patient data across the care continuum is greater, and our data management systems are consolidated into 100% cloud-based solutions. These measures contribute to reduced energy consumption and a lower carbon footprint. By investing in the use of this platform, we are leveraging technology that is built and run using energy-efficient practices which, in turn, supports agilon’s energy reduction and environmental impact objectives. Further, our data centers have implemented practices like evaporative cooling and recycled water usage that minimize waste and reduce our carbon footprint.

In 2024, we continued to work to understand and measure our Scope 1 and 2 emissions. We are actively measuring and monitoring our Scope 1 and Scope 2 greenhouse gas (“GHG”) emissions to inform preparedness. We believe that our commitment is not only the right thing to do, but is also essential to our long-term success. By addressing risks and opportunities, we are better positioned to deliver value to our stakeholders and create a healthier future for all.

We comply with applicable legal and regulatory requirements to control and reduce emissions and energy usage in our operations. agilon continues to evaluate green equipment for office use such as Energy-Star® appliances, motion detector lighting as well as high-efficiency HVAC units. We have also begun to further integrate information on environmental factors into risk management. We have incorporated environmental issues into our decisions, such as monitoring areas prone to increased risk from natural disasters.

We routinely engage with our stakeholders to better understand their views on sustainability matters, carefully considering the feedback we receive and acting when appropriate. We are committed to being transparent about our approach to and performance on sustainability topics. As noted, we publish an annual Impact Report, which provides information on how we are addressing the sustainability-related matters that we and our stakeholders view as important to our business. For more information on our program or policies, please visit www.agilonhealth.com > Our Impact.