This report contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements relate to future periods, future events or our future operating or financial plans or performance. Often, these statements include the words “believe,” “expect,” “target,” “anticipate,” “intend,” “plan,” “seek,” “estimate,” “potential,” or words of similar meaning, or future or conditional verbs such as “will,” “would,” “should,” “could,” “might,” or “may,” or the negative of these terms, and other similar expressions. These forward-looking statements that involve risks and uncertainties include statements as to:
| ● | our belief that it is useful to exclude certain non-cash charges and non-core operational charges from non-GAAP operating income; |
| ● | expected benefits of our solutions; |
| ● | our market opportunities; |
| ● | customer and market expectations in the market in which we operate, and our ability to meet expectations and satisfy such needs; |
| ● | our lengthy sales cycles and the difficulty in predicting timing of sales or delays; |
| ● | our expectations with respect to revenue, cost of revenue, expenses and other financial metrics; |
| ● | our belief that contact centers offer a great opportunity within any business operation to automate using AI; |
| ● | our business plans, strategies, target, goals and outlook; |
| ● | changes in technology, including artificial intelligence (AI) technology and services; |
| ● | our expectations related to our product development plan; |
| ● | competition in the markets in which we do business and our competitive advantages; |
| ● | our beliefs regarding our prospects for our business; |
| ● | changes in demand for our solutions; |
| ● | our expectations regarding the composition of our customers; |
| ● | our reliance on strategic and third-party distribution partnerships; |
| ● | the risk of unauthorized access to a customer’s data or our data or our IT systems and cybersecurity attacks; |
| ● | our ability to timely adapt and comply with changing European regulatory and political environments; |
| ● | the effect of changes in U.S. tax legislation; |
| ● | the effect of compliance with privacy laws and regulations on our business and our customers; |
| ● | the effect of changes to trade policies; |
| ● | our ability to take adequate precautions against claims or lawsuits made by third parties, including alleged infringement of proprietary rights; |
| ● | the adequacy of our capital resources and our ability to raise additional financing; |
| ● | the risks related to our international operations; |
| ● | the potential impact of foreign currency fluctuations and inflation; and |
| ● | the potential impact of health epidemics. |
These forward-looking statements reflect our current views with respect to future events, are based on assumptions and are subject to risks and uncertainties. These risks and uncertainties could cause actual results to differ materially from those projected and include, but are not limited to:
| ● | our ability to manage our business plans, strategies, targets, and outlooks and any business-related forecasts or projections; |
| ● | our ability to improve our current solutions; |
| ● | our ability to innovate and respond to rapid technological change and competitive challenges; |
| ● | our ability to execute our sales and marketing strategy; |
| ● | customer acceptance of our existing and future solutions; |
| ● | our ability to predict subscription renewals; |
| ● | the impact of new legislation or regulations on our business; |
| ● | the impact of accounting pronouncements and our critical accounting policies, judgments, estimates, models and assumptions on our financial results; |
| ● | the success of our strategic and distribution partnerships; |
| ● | our ability to obtain capital when needed; |
| ● | our ability to manage future growth; |
| ● | our ability to retain key personnel and hire additional personnel; |
| ● | risks related to protection of our intellectual property; |
| ● | foreign currency fluctuations and inflation; |
| ● | the global economic environment, including trade policies and tariffs; |
| ● | risks related to public health pandemics; and |
| ● | the risks set forth under “Risk Factors.” |
Given these risks and uncertainties, you should not place undue reliance on these forward-looking statements. Except as required by federal securities laws, we undertake no obligation to update any forward-looking statements for any reason, even if new information becomes available or other events occur in the future.
All references to “eGain”, the “Company”, “our”, “we” or “us” mean eGain Corporation and its subsidiaries, except where it is clear from the context that such terms mean only eGain and exclude its subsidiaries.
eGain and eGain® are trademarks of eGain Corporation. We also refer to trademarks of other corporations and organizations in this report.
