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HUBSPOT INC

For the period ended Mar 31, 2025. Filed May 8, 2025.

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A company's report for each of its first three quarters. The financial statements are not audited. It shows how the business has moved since the last annual report, and what management says changed.

Mar 31, 2025 · Filed May 8, 2025

HUBS$200.61-2.1%Stored close · as of Nov 6, 2026

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Notes to Unaudited Consolidated Financial Statements

  1. Organization and Operations

HubSpot, Inc. (the “Company”) provides a customer platform that helps businesses connect and grow better. The Company delivers seamless connection for customer-facing teams with a unified platform that includes three layers: Artificial Intelligence (“AI”)-powered engagement hubs, a Smart customer relationship management product (“CRM”), and a connected ecosystem that extends the customer platform with app marketplace integrations, a community network, and an academy of educational content.

The AI-powered engagement hubs include Marketing, Sales, Service, Operations, Content, and Commerce, as well as other tools and integrations that enable companies to attract, engage, and delight customers throughout the customer experience. The Smart CRM is the foundational layer that combines customer data with AI to power the entire customer platform.

The accompanying unaudited consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States (“GAAP”) applicable to interim periods, under the rules and regulations of the United States Securities and Exchange Commission (“SEC”). In the opinion of management, the Company has prepared the accompanying unaudited consolidated financial statements on a basis substantially consistent with the audited consolidated financial statements of the Company as of and for the year ended December 31, 2024, and these consolidated financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair statement of the results of the interim periods presented. All intercompany balances and transactions have been eliminated in consolidation.

The results of operations for the interim periods presented are not necessarily indicative of the results to be expected for any subsequent quarter or for the entire year ending December 31, 2025. The December 31, 2024 balance sheet data was derived from audited financial statements, but this Form 10-Q does not include all disclosures required under GAAP. Certain information and note disclosures normally included in annual financial statements prepared in accordance with GAAP have been omitted under the rules and regulations of the SEC.

These interim financial statements should be read in conjunction with the audited consolidated financial statements and related notes contained in the Company’s Annual Report on Form 10-K filed with the SEC on February 12, 2025. There have been no changes in the Company’s significant accounting policies from those that were disclosed in the Company’s Annual Report on Form 10-K that have had a material impact on our consolidated financial statements and related notes.

Recent Accounting Pronouncements

Recent accounting standards not included below are not expected to have a material impact on our consolidated financial statements.

In December 2023, the FASB issued guidance enhancing income tax disclosure requirements by requiring specified categories and greater disaggregation within the rate reconciliation table, disclosure of income taxes paid by jurisdiction, and providing clarification on uncertain tax positions and related financial statement impacts. The new standard will be effective for the Company for the annual period beginning on January 1, 2025, with early adoption permitted. The adoption of this standard only impacts annual disclosures and is not expected to have a material impact on the Company's consolidated financial statements.

In November 2024, the FASB issued guidance that requires the disclosure about specific types of expenses included in the expense captions presented on the face of the income statement. The new standard will be effective for the Company for the annual periods beginning January 1, 2027, and for interim periods beginning January 1, 2028, with early adoption permitted. The adoption of this standard only impacts annual and quarterly disclosures and is not expected to have a material impact on the Company's consolidated financial statements.

  1. Revenues

Disaggregation of Revenue

The Company provides disaggregation of revenue based on geographic region (Note 15) and based on the subscription versus professional services and other classification on the consolidated statements of operations as it believes these best depict how the nature, amount, timing and uncertainty of revenue and cash flows are affected by economic factors.

Deferred Revenue and Deferred Commission Expense

Amounts that have been invoiced are recorded in accounts receivable and deferred revenue or revenue, depending on whether the revenue recognition criteria have been met. Deferred revenue represents amounts billed for which revenue has not yet been recognized. Deferred revenue that will be recognized during the succeeding 12-month period is recorded as current deferred revenue, and the remaining portion is recorded as long-term deferred revenue. Deferred revenue during the three months ended March 31, 2025 increased by$52.7 million resulting from$766.8 million of additional invoicing and was offset by revenue recognized of $714.1 million during the same period.$418.9 million of revenue was recognized during thethree months ended March 31, 2025 that was included in deferred revenue at the beginning of the period. As of March 31, 2025, approximately $1,136.0 million of revenue is expected to be recognized from remaining performance obligations for contracts with original performance obligations that exceedone year. The Company expects to recognize revenue on approximately 89% of these remaining performance obligations over the next 24 months, with the balance recognized thereafter.

Additional contract liabilities of $5.6 million and $6.4 million were included in accrued expenses and other current liabilities on the consolidated balance sheet as of March 31, 2025 and December 31, 2024.

The incremental direct costs of obtaining a contract, which primarily consist of employee sales and Solutions Partner commissions paid for new subscription contracts, are deferred and amortized on a straight-line basis over a period of approximately two to four years. Thetwo tofour-year period has been determined by taking into consideration the commitment term of the customer contract, the nature of the Company’s technology development life-cycle, and an estimated customer relationship period. Sales and Solutions Partner commissions for upgrade contracts are deferred and amortized on a straight-line basis over the remaining estimated customer relationship period of the related customer. Deferred commission expense that will be recorded as expense during the succeeding 12-month period is recorded as current deferred commission expense, and the remaining portion is recorded as long-term deferred commission expense.

Deferred commission expense during the three months ended March 31, 2025 increased by $32.7 million as a result of deferring incremental costs of obtaining a contract of $70.3 million and was offset by amortization of $37.6 million during the same period.

  1. Net (Loss) Income per Share

Basic net (loss) income per share is computed by dividing net (loss) income by the weighted average number of common shares outstanding for the period. Diluted net (loss) income per share is computed by giving effect to all potential dilutive common stock equivalents outstanding for the period. For purposes of this calculation, options to purchase common stock, restricted stock units (“RSUs”), shares issued pursuant to the Employee Stock Purchase Plan (“ESPP”), performance restricted stock units (“PSUs”), and the Conversion Option of the 2025 Notes (the “Conversion Options”) (Note 10) are considered to be potential common stock equivalents.

A reconciliation of the denominator used in the calculation of basic and dilutednet (loss) income per share is as follows:

Three Months Ended March 31,
20252024
Net (loss) income$(21,793)$5,934
Weighted-average common shares outstanding — basic52,15450,689
Dilutive effect of share equivalents resulting from stock options, RSUs, ESPP, PSUs, and the Conversion Options—809
Weighted-average common shares, outstanding — diluted52,15451,498
Net (loss) income per share, basic$(0.42)$0.12
Net (loss) income per share, diluted$(0.42)$0.12

Since the Company incurred a net loss for the three months ended March 31, 2025, diluted net loss per share is the same as basic net loss per share. All of the Company’s outstanding stock options, RSUs, PSUs, and shares issuable under the ESPP, as well as the Conversion Options were excluded in the calculation of diluted net loss per share as the effect would be anti-dilutive.

The Company uses the treasury stock method and the average market price per share during the period for calculating any potential dilutive effect of the stock options, RSUs, ESPPs, and PSUs. The Company uses the if-converted method when calculating any potential dilutive effect of the Conversion Options, which assumes conversion of outstanding convertible securities at the beginning of the reporting period or date of issuance, if the convertible security was issued during the period.

The following table contains all potentially dilutive common stock equivalents.

As of March 31,
20252024
(in thousands)
Options to purchase common shares255433
RSUs and PSUs1,3991,782
Conversion Option of the 2025 Notes1,3071,625
ESPP——
  1. Fair Value of Financial Instruments

The Company measures certain financial assets at fair value. Fair value is determined based upon the exit price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants, as determined by either the principal market or the most advantageous market. Inputs used in the valuation techniques to derive fair values are classified based on a three-level hierarchy, as follows:

Level 1 — Quoted prices in active markets for identical assets or liabilities.

Level 2 — Observable inputs other than Level 1 prices such as quoted prices for similar assets or liabilities; quoted prices in markets with insufficient volume or infrequent transactions (less active markets); or model-derived valuations in which all significant inputs are observable or can be derived principally from or corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3 — Unobservable inputs to the valuation methodology that are significant to the measurement of fair value of assets or liabilities.

The following table details the fair value measurements within the fair value hierarchy of the Company’s financial assets and liabilities at March 31, 2025 and December 31, 2024:

Level 1Level 2Level 3Total
(in thousands)
Cash equivalents and investments:
Money market funds$176,632$—$—$176,632
Commercial paper—3,449—3,449
Corporate bonds—302,042—302,042
U.S. Government agency securities—109,531—109,531
U.S. Treasury securities—1,181,113—1,181,113
Strategic investments——14,02014,020
Restricted cash:
Money market funds—4,053—4,053
Prepaid expenses and other current assets:
Foreign currency derivative assets—106—106
Total assets$176,632$1,600,294$14,020$1,790,946
Accrued expenses and other current liabilities:
Foreign currency derivative liabilities$—$160$—$160
Total liabilities$—$160$—$160
Level 1Level 2Level 3Total
(in thousands)
Cash equivalents and investments:
Money market funds$64,109$—$—$64,109
Commercial paper—4,941—4,941
Corporate bonds—284,575—284,575
U.S. Government agency securities—117,369—117,369
U.S. Treasury securities—1,307,363—1,307,363
Strategic investments——9,4099,409
Restricted cash:
Money market funds—4,053—4,053
Total assets$64,109$1,718,301$9,409$1,791,819
Accrued expenses and other current liabilities:
Foreign currency derivative liabilities$—$584$—$584
Total liabilities$—$584$—$584

The Company considers all highly liquid investments purchased with an original maturity of three months or less to be cash equivalents. The fair value of the Company’s investments in certain money market funds is their face value and such instruments are classified as Level 1 and are included in cash and cash equivalents on the consolidated balance sheets. At March 31, 2025 and December 31, 2024, Level 2 securities were priced by pricing vendors. These pricing vendors utilize the most recent observable market information in pricing these securities or, if specific prices are not available for these securities, use other observable inputs like market transactions involving identical or comparable securities. Certain non-marketable strategic investments measured at fair value on a non-recurring basis are classified as Level 3 as their fair value measurements may include a combination of observable and unobservable inputs.

Foreign currency derivative assets and liabilities are classified as Level 2 and are valued using observable inputs, such as quotations on forward and spot rates for currencies, interest rates and credit derivative market rates.

As of March 31, 2025, the fair value of the 2025 Notes was$744.2 million (Note 10). The fair value was determined based on the quoted price of the 2025 Notes in an inactive market on the last trading day of the reporting period and has been classified as Level 2 within the fair value hierarchy.

For certain other financial instruments, including accounts receivable, accounts payable, and other current liabilities, the carrying amounts approximate their fair value due to the relatively short maturity of these balances.

Restricted cash is comprised of money market funds related to landlord guarantees for leased facilities. These restricted cash balances have been excluded from our cash and cash equivalents balance in our consolidated balance sheets.

  1. Investments

Available-for-sale Investments

The following tables summarize the composition of our short- and long-term investments at March 31, 2025 and December 31, 2024.

AmortizedCostUnrealizedGainsUnrealizedLossesAggregateFair Value
(in thousands)
Commercial paper$3,449$—$—$3,449
Corporate bonds301,483689(130)302,042
U.S. Government agency securities109,364202(35)109,531
U.S. Treasury securities1,179,230189(99)1,179,320
Total$1,593,526$1,080$(264)$1,594,342
AmortizedCostUnrealizedGainsUnrealizedLossesAggregateFair Value
(in thousands)
Commercial paper$4,941$—$—$4,941
Corporate bonds284,337533(295)284,575
U.S. Government agency securities117,158260(49)117,369
U.S. Treasury securities1,303,384780(9)1,304,155
Total$1,709,820$1,573$(353)$1,711,040

For available-for-sale debt securities, any realized gains and losses are determined based on the specific identification method and are reported in other (expense) income in the consolidated statements of operations. For securities in an unrealized loss position, the Company first assesses whether it intends to sell or it is more likely than not that the Company will be required to sell the security before the recovery of its entire amortized cost basis. If either of these criteria is met, the security’s amortized cost basis is written down to fair value through other (expense) income in the consolidated statements of operations. It is noted that the Company does not intend to sell these investments and it is more likely than not that the Company will not be required to sell these investments before recovery of their amortized cost basis.

If neither of the above criteria is met, the Company further assesses whether the decline in fair value below amortized cost is due to credit or non-credit related factors. In making this assessment, the Company considers the extent to which fair value is less than amortized cost, credit ratings, the financial health of the industry and sector of the issuer, the overall risk profile of the securities, overall macroeconomic conditions, and more. Any credit-related unrealized losses are recognized as an allowance on the consolidated balance sheets with a corresponding charge in other (expense) income in the consolidated statements of operations. Non-credit related unrealized losses and unrealized gains on available-for-sale debt securities are included in accumulated other comprehensive income (loss). In considering the underlying risk of its portfolio, the Company notes that it has a zero-loss expectation for U.S. treasury and U.S. government agency securities, which represents the majority of its debt investment available-for-sale securities portfolio. As of March 31, 2025 and December 31 2024, no allowance for credit losses in investments was recorded.

The contractual maturities of short-term and long-term investments held at March 31, 2025 and December 31, 2024 are as follows:

March 31, 2025December 31, 2024
AmortizedCost BasisAggregateFair ValueAmortizedCost BasisAggregateFair Value
(in thousands) · (in thousands)
Due within one year$1,415,832$1,417,785$1,555,656$1,556,828
Due after 1 year through 2 years177,694176,557154,164154,212
Total$1,593,526$1,594,342$1,709,820$1,711,040

Strategic Investments

Strategic investments that consist of non-controlling equity investments without readily determinable fair values in privately held companies for which the Company does not have the ability to exercise significant influence are measured under the measurement alternative method. These investments are accounted for under the cost method of accounting. Under the cost method of accounting, the non-marketable equity securities are carried at cost less any impairment, plus or minus adjustments resulting from observable price changes in orderly transactions for the identical or a similar investment of the same issuer, which is recorded within the consolidated statement of operations. The Company has certain other non-marketable strategic investments measured at fair value on a non-recurring basis. These investments are included in other assets on the consolidated balance sheets.

The Company has certain strategic investments in non-controlled companies without a readily determinable market value that are accounted for as equity method investments. The investments are included in other assets on the consolidated balance sheets and the Company's proportionate share of the investments' net earnings are reported in the consolidated statements of operations as other income (expense).

The carrying values of Company’s strategic investments by type are as follows:

March 31, 2025December 31, 2024
(in thousands)
Strategic investments under the measurement alternative method$77,356$72,456
Strategic investments measured at fair value14,0209,409
Strategic investments under the equity method11,68211,678
Total$103,058$93,543

The following table summarizes the activity associated with the Company’s strategic investments, which is reported on the Company’s consolidated statement of operationsas other income (expense):

Three Months Ended March 31,
20252024
(in thousands)
Strategic investments:
Fair value or observable price change adjustments$115$16,353
Impairments(1,600)(3,615)
Total included in other income (expense)$(1,485)$12,738
  1. Derivatives

Cash flow hedges

The Company enters into foreign currency forward contracts to reduce the risk of variability in future cash flow due to foreign currency exchange rate fluctuation from certain forecasted revenue transactions billed in currencies other than the U.S. Dollar. These transactions are designated as cash flow hedges. The foreign currency forward contracts have maturities of 12 months or less. Hedge effectiveness is assessed at inception and at each reporting period utilizing statistical regression analysis. The Company is subject to master netting arrangements with certain counterparties of the contracts, under which the Company is allowed to net settle transactions of the same currency. The Company's policy is to present the derivatives on a gross basis on the consolidated balance sheets. Unrealized foreign exchange gains or losses related to those designated cash flow hedge contracts are recorded in accumulated other comprehensive income ("AOCI") and are reclassified into revenues in the same periods when the hedged transactions are recognized in earnings. Cash flows from the settlement of these forward contracts are classified as operating activities on the consolidated statements of cash flows. As of March 31, 2025, the Company had designated cash flow hedge forward contracts with notional amounts equivalent to$26.3 million.

The following table presents the activity of foreign currency forward contracts designated as hedging instruments and the impact of these derivatives on AOCI:

Three Months Ended March 31,
20252024
(in thousands)
Beginning balance at January 1$921$—
Net losses recognized in other comprehensive income, net of tax(87)—
Net losses reclassified from AOCI to earnings(370)—
Ending balance at March 31$464$—

As of March 31, 2025, the Company estimates the net amount of unrealized gain (losses) before tax on the foreign currency contracts expected to be reclassified into revenue over the next 12 months is approximately$0.7 million.

Balance sheet hedges

The Company also enters into foreign currency forward contracts to hedge certain foreign currency denominated monetary assets or liabilities, which are not designated as cash flow hedges. These contracts have maturities of 12 months or less. Changes in the value of the foreign exchange contracts are recognized in other income (expense), net and are designed to offset the foreign exchange gain or loss on the underlying net monetary assets or liabilities. Cash flows from the settlement of these forward contracts are classified as operating activities on the consolidated statements of cash flows.

As of March 31, 2025, the Company had non-designated forward contracts with notional amounts of$7.2 million.

The following summarizes the fair value of derivative financial instruments as of March 31, 2025 and December 31, 2024:

March 31, 2025December 31, 2024
(in thousands)
Prepaid expenses and other current assets
Cash flow hedges$34$—
Balance sheet hedges72—
Total$106$—
Accrued expenses and other current liabilities
Cash flow hedges$160$584
Total$160$584

The effect of hedges on the consolidated statements of operations was not material in the three months ended March 31, 2025 and 2024.

  1. Restricted Cash

The following table provides a reconciliation of cash, cash equivalents, and restricted cash reported within the consolidated balance sheets that sum to the total of the same such amounts shown in the statement of cash flows for the three months ended March 31, 2025 and 2024.

March 31, 2025March 31, 2024December 31, 2024
(in thousands)
Cash and cash equivalents$625,029$447,793$512,667
Restricted cash, included in prepaid expenses and other current assets and other assets4,0534,0534,053
Total cash, cash equivalents, and restricted cash$629,082$451,846$516,720
  1. Property and Equipment

Property and equipment consists of the following:

March 31, 2025December 31, 2024
(in thousands)
Computer equipment and purchased software$17,335$16,919
Employee related computer equipment39,33336,699
Furniture and fixtures20,90420,642
Leasehold improvements114,004112,758
Internal-use software78,85572,112
Construction in progress7,3431,612
Total property and equipment277,774260,742
Less accumulated depreciation(153,959)(146,577)
Property and equipment, net$123,815$114,165

Depreciation and amortization expense on property and equipment was$7.2 million for the three months ended March 31, 2025 and for the three months ended March 31, 2024.

  1. Capitalized Software Development Costs

Capitalized software development costs, exclusive of those recorded within property and equipment, consisted of the following:

March 31, 2025December 31, 2024
(in thousands)
Gross capitalized software development costs$410,987$374,127
Accumulated amortization(241,470)(219,643)
Capitalized software development costs, net$169,517$154,484

These capitalized software development costs are associated with software developed for the Company's customer platform. Capitalized software development costs recorded within property and equipment are associated with software developed for Company use.

Amortization of capitalized software development costs, exclusive of costs recorded within property and equipment, was$26.3 million for the three months ended March 31, 2025 and$16.0 million for three months ended March 31, 2024. Amortization expense is included in cost of subscription revenue in the consolidated statement of operations.

  1. Convertible Senior Notes

2025 Convertible Senior Notes and Capped Call Options

In June 2020, the Company issued $400 million aggregate principal amount of 0.375% convertible senior notes due June 1, 2025 (the “2025 Notes”) in a private offering and an additional $60 million aggregate principal amount of the 2025 Notes pursuant to the exercise in full of the over-allotment options of the initial purchasers. The interest rate is fixed at 0.375% per annum and is payable semi-annually in arrears on June 1 and December 1 of each year. The total net proceeds from the debt offering, after deducting initial purchase discounts and debt issuance costs, were approximately $450.1 million.

Each $1,000 of principal amount of the 2025 Notes will initially be convertible into 3.5396 shares of the Company’s common stock (the “Conversion Option of the 2025 Notes”), which is equivalent to an initial conversion price of approximately $282.52 per share, subject to adjustment upon the occurrence of certain specified events. On or after March 1, 2025 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert their 2025 Notes at any time, under certain circumstances as described in the indenture governing the 2025 Notes (the “Indenture”). Upon conversion, the Company will pay or deliver, as the case may be, cash, shares of the Company’s common stock or a combination of cash and shares of the Company’s common stock, at the Company’s election. The Company expects to settle the principal amount of the 2025 Notes in cash. In the three months ended March 31, 2025, upon the election of the holders to convert, the Company settled $89.8 million of the principal balance of the 2025 Notes in cash.

The net carrying amount of the liability component of the 2025 Notes is as follows:

March 31, 2025December 31, 2024
(in thousands)
Principal$369,247$459,048
Unamortized issuance costs(364)(864)
Net carrying amount$368,883$458,184

Interest expense related to the 2025 Notes is as follows:

Three Months Ended March 31,
20252024
(in thousands)
Contractual interest expense$144$431
Amortization of issuance costs500500
Total interest expense$644$931

In connection with the offering of the 2025 Notes, the Company purchased capped call options (“Capped Call Options”) with respect to its common stock for $50.6 million. The Capped Call Options are purchased call options that give the Company the option to purchase up to approximately 1.6 million shares of its common stock for $282.52 pershare, which corresponds to the approximate initial conversion price of the 2025 Notes. The Capped Call Options were purchased in order to offset potential dilution to the

Company’scommon stock upon any conversion of the 2025 Notes, subject to a cap of $426.44 per share, and expire concurrently with the 2025 Notes. The Capped Call Options are expected to settle commencing on April 16, 2025 and ending on the 30th trading day thereafter. The $50.6 million paid for the Capped Call Options is recorded in stockholders’ equity as a reduction in additional paid-in capital and the Capped Call Options are not accounted for as separate derivative financial instruments.

  1. Leases

The Company leases office facilities under non-cancelable operating leases that expire at various dates through February 2035.

Operating lease expense and cash payments related to operating lease liabilities for the three months ended March 31, 2025 and 2024 are as follows:

Three Months Ended March 31,
20252024
(in thousands)
Operating lease expense$10,126$10,111
Cash payments10,32515,870

The Company subleases some of its unused spaces to third parties. Operating sublease income generated under all operating lease agreements for the three months ended March 31, 2025 and 2024 are as follows:

Three Months Ended March 31,
20252024
(in thousands)
Operating sublease income$1,526$2,247
  1. Commitments and Contingencies

Contractual Obligations

The Company leases its office facilities under non-cancelable operating leases that expire at various dates through February 2035. Certain leases contain optional termination dates. The table below only includes payments up to the optional termination date. If the Company were to extend leases beyond the optional termination date, the future commitments would increase by approximately$86.0 million.

Future minimum payments under all operating lease agreements as of March 31, 2025 are as follows:

(in thousands)
Remainder of 2025$40,494
202654,017
202748,818
202836,069
202936,348
Thereafter130,798
Total$346,544

The Company has entered into certain non-cancelable vendor commitments, which require the future purchase of goods or services. Future minimum payments under all non-cancelable vendor commitments as of March 31, 2025 are as follows:

(in thousands)
Remainder of 2025$178,497
2026247,775
2027191,606
2028347
2029—
Thereafter—
Total$618,225

The Company also has commitments to contribute additional capital of $3 million to the Black Economic Development Fund.

Legal Contingencies

From time to time, the Company may become a party to litigation and subject to claims incident to the ordinary course of business, including intellectual property claims, labor and employment claims, and threatened claims, breach of contract claims, tax, and other matters. The Company currently has no material pending litigation.

  1. Changes in Accumulated Other Comprehensive Loss

The following table summarizes the changes in accumulated other comprehensive loss, which is reported as a component of stockholders’ equity, for thethree months ended March 31, 2025 and 2024.

Cumulative Translation AdjustmentUnrealized Gain(Loss) onInvestmentsUnrealized Gain (Loss) onDerivate InstrumentsTotal
(in thousands)
Beginning balance at January 1, 2025$(5,928)$1,195$(921)$(5,654)
Other comprehensive (loss) income before reclassifications2,945(408)872,624
Amounts reclassified from accumulated other comprehensive income, net of tax, to revenue——370370
Ending balance at March 31, 2025$(2,983)$787$(464)$(2,660)
Cumulative Translation AdjustmentUnrealized Loss onInvestmentsTotal
(in thousands)
Beginning balance at January 1, 2024$950$877$1,827
Other comprehensive (loss) income before reclassifications(2,044)(2,763)(4,807)
Amounts reclassified from accumulated other comprehensive income, net of tax, to revenue———
Ending balance at March 31, 2024$(1,094)$(1,886)$(2,980)
  1. Stock-Based Compensation Expense

The following two tables show stock-based compensation expense by award type and where the stock-based compensation expense is recorded in the Company’s consolidated statements of operations:

Three Months Ended March 31,
20252024
(in thousands)
Options$1,294$2,570
RSUs105,92799,830
PSUs4,8984,827
Employee stock purchase plan4,5743,895
Total stock-based compensation expense$116,693$111,122
Three Months Ended March 31,
20252024
(in thousands)
Cost of revenue, subscription$7,697$4,960
Cost of revenue, professional services and other9301,086
Research and development56,79750,627
Sales and marketing31,60435,157
General and administrative19,66519,292
Total stock-based compensation expense$116,693$111,122

Capitalized software development costs excluded from stock-based compensation expense were$11.8 million for the three months ended March 31, 2025 and$8.8 million for the three months ended March 31, 2024.

  1. Segment Information and Geographic Data

The Company provides a customer platform that helps businesses connect and grow better. The Company generates revenue from subscriptions to its customer platform and related professional services and other revenue consisting mainly of customer on-boarding, training and consulting services and Commerce Hub.

The Company operates asone operating segment. Operating segments are defined as components of an enterprise for which separate financial information is regularly evaluated by the CODM, which is the Company’schief executive officer, in deciding how to allocate resources and assess performance. The Company’s CODM evaluates the Company’s financial information and resources and assesses the performance of these resources on a consolidated basis. There is no expense or asset information supplemental to those disclosed in these consolidated financial statements that is regularly provided to the CODM. The allocation of resources and assessment of performance of the operating segment is based on consolidatednet (loss) income as shown in the consolidated statements of operations. The CODM considersnet (loss) income in the annual forecasting process and reviews actual results when making decisions about allocating resources. Since the Company operates as one operating segment, financial segment information, including profit or loss and asset information, can be found in the consolidated financial statements.

Geographic information

Revenues by geographical region:

Three Months Ended March 31,
20252024
(in thousands)
Americas$438,471$374,546
Europe219,667193,123
Asia Pacific55,99949,745
Total$714,137$617,414
Percentage of revenues generated outside of the Americas39%39%

Revenue derived from customers outside the United States (international) was approximately 47% of total revenue in the three months ended March 31, 2025 and 2024. Revenues attributed to the United States were 97% and 96% of Americas in the three months ended March 31, 2025 and 2024. Revenues attributed to Ireland were 52% and 49% of Europe in the three months ended March 31, 2025 and 2024.

Total long-lived assets by geographical region:

As of March 31, 2025As of December 31, 2024
(in thousands)
Americas$235,119$231,984
Europe94,18393,288
Asia Pacific10,5035,123
Total long-lived assets$339,805$330,395
Percentage of long-lived assets held outside of the Americas31%30%

Long-lived assets attributed to the United States were 97% of Americas as of March 31, 2025 and December 31, 2024. Long-lived assets attributed to Ireland were 80% of Europe as of March 31, 2025 and December 31, 2024.

  1. Business Acquisitions

On January 6, 2025, the Company acquired all outstanding shares of Frame Technology, Inc. (“Frame AI”), an AI-powered conversation intelligence platform. The total cash purchase price for the acquisition was $50.9 million, net of cash acquired. There was approximately $8.2 million of post-combination consideration, which is contingent upon post-acquisition employment that will be recognized as compensation expense in the consolidated statement of operations over a period oftwo years. The transaction costs associated with the acquisition were approximately $1.0 million and were recorded in general and administrative expense.

The following table summarizes the preliminary fair value of assets acquired and liabilities assumed as of the date of acquisition. The Company expects to finalize the valuation as soon as practicable and no later than one year from the acquisition date.

Fair value
(in thousands)
Cash$527
Accounts receivable592
Acquired technology6,300
Goodwill44,998
Accrued expenses and other liabilities(804)
Deferred revenue(169)
Total purchase price$51,444

The excess of the purchase consideration over the fair value of net tangible and identifiable intangible assets and liabilities acquired was recorded as goodwill. The Company expects to derive value from Frame AI's capabilities by accelerating its ability to unify structured and unstructured data across the customer journey at scale and empower go-to-market teams to transform conversations into actionable intelligence. The goodwill recognized is not deductible for U.S. income tax purposes.

The intangible asset acquired in the business combination was developed technology and the fair value of the developed technology was estimated to be $6.3 million. The developed technology was valued using a replacement cost approach and the key assumptions include the Company’s estimates of the direct and indirect costs required to replace the asset. The Company began amortizing the acquired technology on the date of acquisition over a period offive years on a straight-line basis. The amortization expense is recorded to cost of subscription revenue in the consolidated statements of operations.

The Company has included the operating results of Frame AI in its consolidated financial statements since the date of the acquisition. The acquisition did not have a material effect on the revenue or earnings in the consolidated statement of operations for the reporting periods presented. Separate financial results and pro forma financial information for Frame AI have not been presented as the effect of this acquisition was not material to our financial results.

  1. Subsequent Events

2025 Notes Conversions

Between March 31, 2025 and the date of filing this Form 10-Q, the Company settled $143.6 million of the principal balance of the 2025 Notes in cash in response to conversion notices received in the three months ended March 31, 2025.

Business Acquisition

On April 25, 2025, the Company entered into a definitive agreement to acquire all outstanding sharesof Dashworks Technologies, Inc. (“Dashworks”), an AI-powered knowledge search assistant, for cash consideration of approximately $25.0 million, subject to customary post-closing adjustments and conditions. The acquisition is expected to close during the second quarter of 2025. Upon completion of the transactions, the acquisition will bring together Dashworks' deep search and reasoning expertise with the Company's vision to give every go-to-market team member an AI assistant. The Company is in the process of finalizing the accounting for this transaction and expects to complete the preliminary purchase price allocation in the second quarter of 2025. This acquisition is not expected to have material impact on the Company’s 2025 financial results.

Share Repurchase Program

On May 6, 2025, the Company’s Board of Directors authorized a share repurchase program for the repurchase of shares of the Company’s common stock, in an aggregate amount of up to $500.0 million (the “2025 Share Repurchase Program”) over a period of up to 12 months. All repurchases under the program will be made in the open market, through privately negotiated transactions or other legally permissible means, including pursuant to 10b5-1 plans, and in compliance with applicable securities laws and other requirements. The 2025 Share Repurchase Program will be funded using the Company's working capital. The timing, manner, price, and amount of the 2025 Share Repurchase Program will be subject to the discretion of the Company’s management and does not obligate the Company to acquire a specified number of shares, and may be suspended, modified, or terminated at any time, without prior notice.

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