In this appendix, results are presented on an underlying basis and the balance sheet figures, ratios and other metrics include Poland, as they did in previous disclosures, i.e. maintaining the same perimeter as prior to the announcement of the Poland disposal. However, if we were to exclude Poland, the Group's main management ratios would not be materially affected. For further information, see sections 2. 'Significant events in 2025' and 6. 'Alternative performance measures' of this chapter.
For Argentina and any grouping which includes it, the variations in constant euros have been calculated considering the Argentine peso exchange rate on the last working day for each of the periods presented. For further information, see section 6. 'Alternative performance measures' of this chapter.
| RETAIL & COMMERCIAL BANKING |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 26,409 | | 27,937 | (5.5) | (2.2) |
|---|
| Net fee income | 4,784 | | 4,707 | 1.6 | 6.1 |
|---|
| Gains (losses) on financial transactions ᴬ | 617 | | 738 | (16.4) | (15.0) |
|---|
| Other operating income | (594) | | (1,008) | (41.1) | (39.8) |
|---|
| Total income | 31,216 | | 32,374 | (3.6) | (0.1) |
|---|
| Administrative expenses and amortizations | (12,314) | | (12,796) | (3.8) | 0.0 |
|---|
| Net operating income | 18,902 | | 19,578 | (3.4) | (0.2) |
|---|
| Net loan-loss provisions | (5,416) | | (5,846) | (7.3) | (2.2) |
|---|
| Other gains (losses) and provisions | (2,320) | | (2,875) | (19.3) | (17.5) |
|---|
| Profit before tax | 11,167 | | 10,857 | 2.9 | 5.4 |
|---|
| Tax on profit | (2,812) | | (3,088) | (8.9) | (7.0) |
|---|
| Profit from continuing operations | 8,354 | | 7,769 | 7.5 | 10.3 |
|---|
| Net profit from discontinued operations | — | | — | — | — |
|---|
| Consolidated profit | 8,354 | | 7,769 | 7.5 | 10.3 |
|---|
| Non-controlling interests | (689) | | (522) | 32.0 | 33.8 |
|---|
| Underlying profit attributable to the parent | 7,666 | | 7,247 | 5.8 | 8.6 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 604,870 | | 608,828 | (0.7) | 1.9 |
|---|
| Customer deposits | 674,133 | | 660,748 | 2.0 | 4.0 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴮ | 600,686 | | 609,372 | (1.4) | 1.0 |
|---|
| Customer funds | 777,742 | | 748,855 | 3.9 | 5.6 |
|---|
| Customer deposits C | 662,388 | | 649,214 | 2.0 | 4.0 |
|---|
| Mutual funds | 115,354 | | 99,641 | 15.8 | 16.2 |
|---|
| Risk-weighted assets | 294,948 | | 288,782 | 2.1 | |
|---|
| Ratios (%), operating means and customers |
|---|
| RoTE | 18.5 | | 18.9 | (0.5) | |
|---|
| RoTE (post-AT1) | 17.7 | | 18.2 | (0.4) | |
|---|
| Efficiency ratio | 39.4 | | 39.5 | (0.1) | |
|---|
| NPL ratio | 2.97 | | 3.18 | (0.21) | |
|---|
| NPL coverage ratio | 61 | | 58 | 2 | |
|---|
| Number of employees | 123,836 | | 131,653 | (5.9) | |
|---|
| Number of total customers (thousands) | 153,134 | | 147,140 | 4.1 | |
|---|
| Number of active customers (thousands) | 81,045 | | 79,079 | 2.5 | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025483
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| Retail Spain |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | |
|---|
| Net interest income | 5,796 | | 5,869 | (1.2) |
|---|
| Net fee income | 1,076 | | 1,074 | 0.2 |
|---|
| Total income | 7,007 | | 7,071 | (0.9) |
|---|
| Administrative expenses and amortizations | (2,268) | | (2,288) | (0.9) |
|---|
| Net operating income | 4,739 | | 4,783 | (0.9) |
|---|
| Net loan-loss provisions | (996) | | (1,092) | (8.8) |
|---|
| Profit before tax | 3,250 | | 2,797 | 16.2 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 152,013 | | 151,105 | 0.6 |
|---|
| Customer deposits | 230,850 | | 222,092 | 3.9 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴬ | 154,764 | | 154,580 | 0.1 |
|---|
| Customer funds | 281,486 | | 266,230 | 5.7 |
|---|
| Customer deposits ᴮ | 230,850 | | 222,089 | 3.9 |
|---|
| Mutual funds | 50,636 | | 44,141 | 14.7 |
|---|
| A. Excluding reverse repos. |
|---|
| B. Excluding repos. |
|---|
| Retail UK |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 4,728 | | 4,672 | 1.2 | 2.4 |
|---|
| Net fee income | 50 | | (33) | — | — |
|---|
| Total income | 4,681 | | 4,618 | 1.4 | 2.6 |
|---|
| Administrative expenses and amortizations | (2,463) | | (2,601) | (5.3) | (4.2) |
|---|
| Net operating income | 2,218 | | 2,017 | 10.0 | 11.3 |
|---|
| Net loan-loss provisions | (122) | | (14) | 789.4 | 800.1 |
|---|
| Profit before tax | 1,603 | | 1,600 | 0.2 | 1.4 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 235,994 | | 239,787 | (1.6) | 3.6 |
|---|
| Customer deposits | 215,695 | | 219,293 | (1.6) | 3.5 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴬ | 221,464 | | 229,645 | (3.6) | 1.5 |
|---|
| Customer funds | 215,472 | | 217,765 | (1.1) | 4.1 |
|---|
| Customer deposits ᴮ | 209,427 | | 211,720 | (1.1) | 4.1 |
|---|
| Mutual funds | 6,046 | | 6,045 | 0.0 | 5.3 |
|---|
| A. Excluding reverse repos. |
|---|
| B. Excluding repos. |
|---|
Annual report 2025484
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| Retail Mexico |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 3,041 | | 3,134 | (3.0) | 6.5 |
|---|
| Net fee income | 723 | | 699 | 3.4 | 13.5 |
|---|
| Total income | 3,719 | | 3,769 | (1.3) | 8.4 |
|---|
| Administrative expenses and amortizations | (1,669) | | (1,757) | (5.0) | 4.3 |
|---|
| Net operating income | 2,049 | | 2,011 | 1.9 | 11.9 |
|---|
| Net loan-loss provisions | (626) | | (654) | (4.4) | 5.1 |
|---|
| Profit before tax | 1,354 | | 1,318 | 2.7 | 12.8 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 32,588 | | 30,981 | 5.2 | 3.1 |
|---|
| Customer deposits | 42,799 | | 38,042 | 12.5 | 10.2 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴬ | 33,375 | | 31,724 | 5.2 | 3.1 |
|---|
| Customer funds | 54,278 | | 48,220 | 12.6 | 10.3 |
|---|
| Customer deposits ᴮ | 38,864 | | 35,245 | 10.3 | 8.1 |
|---|
| Mutual funds | 15,414 | | 12,975 | 18.8 | 16.4 |
|---|
| A. Excluding reverse repos. |
|---|
| B. Excluding repos. |
|---|
| Retail Brazil |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 5,957 | | 6,795 | (12.3) | (4.9) |
|---|
| Net fee income | 1,364 | | 1,531 | (10.9) | (3.3) |
|---|
| Total income | 7,146 | | 8,220 | (13.1) | (5.7) |
|---|
| Administrative expenses and amortizations | (2,938) | | (3,152) | (6.8) | 1.1 |
|---|
| Net operating income | 4,209 | | 5,068 | (17.0) | (9.9) |
|---|
| Net loan-loss provisions | (2,653) | | (2,973) | (10.8) | (3.2) |
|---|
| Profit before tax | 813 | | 1,352 | (39.9) | (34.7) |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 50,883 | | 53,227 | (4.4) | (4.0) |
|---|
| Customer deposits | 58,286 | | 54,658 | 6.6 | 7.1 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴬ | 54,571 | | 56,663 | (3.7) | (3.2) |
|---|
| Customer funds | 80,749 | | 72,993 | 10.6 | 11.1 |
|---|
| Customer deposits ᴮ | 58,241 | | 53,865 | 8.1 | 8.6 |
|---|
| Mutual funds | 22,508 | | 19,128 | 17.7 | 18.2 |
|---|
| A. Excluding reverse repos. |
|---|
| B. Excluding repos. |
|---|
Annual report 2025485
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| DIGITAL CONSUMER BANK |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 11,036 | | 10,777 | 2.4 | 5.4 |
|---|
| Net fee income | 1,479 | | 1,508 | (2.0) | 0.4 |
|---|
| Gains (losses) on financial transactions ᴬ | (11) | | (4) | 168.4 | 126.4 |
|---|
| Other operating income | 511 | | 631 | (19.0) | (17.0) |
|---|
| Total income | 13,015 | | 12,912 | 0.8 | 3.6 |
|---|
| Administrative expenses and amortizations | (5,287) | | (5,183) | 2.0 | 4.4 |
|---|
| Net operating income | 7,728 | | 7,729 | 0.0 | 3.1 |
|---|
| Net loan-loss provisions | (4,457) | | (4,562) | (2.3) | 1.4 |
|---|
| Other gains (losses) and provisions | (704) | | (939) | (25.0) | (23.8) |
|---|
| Profit before tax | 2,566 | | 2,228 | 15.2 | 18.2 |
|---|
| Tax on profit | (489) | | (294) | 66.2 | 69.4 |
|---|
| Profit from continuing operations | 2,077 | | 1,934 | 7.4 | 10.4 |
|---|
| Net profit from discontinued operations | — | | — | — | — |
|---|
| Consolidated profit | 2,077 | | 1,934 | 7.4 | 10.4 |
|---|
| Non-controlling interests | (336) | | (275) | 22.1 | 23.5 |
|---|
| Underlying profit attributable to the parent | 1,741 | | 1,659 | 4.9 | 8.2 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 203,857 | | 207,107 | (1.6) | 1.7 |
|---|
| Customer deposits | 129,946 | | 128,975 | 0.8 | 5.3 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴮ | 211,894 | | 215,164 | (1.5) | 1.9 |
|---|
| Customer funds | 138,999 | | 137,122 | 1.4 | 6.0 |
|---|
| Customer deposits C | 129,909 | | 128,933 | 0.8 | 5.3 |
|---|
| Mutual funds | 9,089 | | 8,189 | 11.0 | 17.1 |
|---|
| Risk-weighted assets | 155,664 | | 151,102 | 3.0 | |
|---|
| Ratios (%), operating means and customers |
|---|
| RoTE | 9.4 | | 9.8 | (0.4) | |
|---|
| RoTE (post-AT1) | 8.6 | | 8.9 | (0.3) | |
|---|
| Efficiency ratio | 40.6 | | 40.1 | 0.5 | |
|---|
| NPL ratio | 5.32 | | 5.07 | 0.24 | |
|---|
| NPL coverage ratio | 71 | | 74 | (2) | |
|---|
| Number of employees | 30,751 | | 29,903 | 2.8 | |
|---|
| Number of total customers (thousands) | 26,709 | | 25,041 | 6.7 | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025486
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| DCB Europe |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 4,685 | | 4,361 | 7.4 | 7.5 |
|---|
| Net fee income | 804 | | 902 | (10.9) | (10.8) |
|---|
| Total income | 5,925 | | 5,679 | 4.3 | 4.4 |
|---|
| Administrative expenses and amortizations | (2,611) | | (2,604) | 0.3 | 0.4 |
|---|
| Net operating income | 3,314 | | 3,075 | 7.8 | 7.9 |
|---|
| Net loan-loss provisions | (1,363) | | (1,209) | 12.7 | 12.9 |
|---|
| Profit before tax | 1,398 | | 1,131 | 23.6 | 23.4 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 139,322 | | 137,038 | 1.7 | 2.1 |
|---|
| Customer deposits | 82,359 | | 81,376 | 1.2 | 1.3 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴬ | 142,477 | | 139,927 | 1.8 | 2.3 |
|---|
| Customer funds | 87,559 | | 85,876 | 2.0 | 2.0 |
|---|
| Customer deposits ᴮ | 82,359 | | 81,376 | 1.2 | 1.3 |
|---|
| Mutual funds | 5,200 | | 4,500 | 15.6 | 15.6 |
|---|
| A. Excluding reverse repos. |
|---|
| B. Excluding repos. |
|---|
| DCB US |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 4,581 | | 4,651 | (1.5) | 2.8 |
|---|
| Net fee income | 339 | | 303 | 11.8 | 16.6 |
|---|
| Total income | 5,072 | | 5,297 | (4.2) | (0.1) |
|---|
| Administrative expenses and amortizations | (2,141) | | (2,159) | (0.8) | 3.5 |
|---|
| Net operating income | 2,931 | | 3,138 | (6.6) | (2.6) |
|---|
| Net loan-loss provisions | (2,140) | | (2,466) | (13.2) | (9.5) |
|---|
| Profit before tax | 699 | | 551 | 26.9 | 32.4 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 43,887 | | 52,256 | (16.0) | (5.0) |
|---|
| Customer deposits | 46,481 | | 47,583 | (2.3) | 10.5 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴬ | 47,402 | | 56,266 | (15.8) | (4.7) |
|---|
| Customer funds | 50,333 | | 51,230 | (1.8) | 11.2 |
|---|
| Customer deposits ᴮ | 46,444 | | 47,541 | (2.3) | 10.5 |
|---|
| Mutual funds | 3,889 | | 3,689 | 5.4 | 19.3 |
|---|
| A. Excluding reverse repos. |
|---|
| B. Excluding repos. |
|---|
Annual report 2025487
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| CORPORATE & INVESTMENT BANKING |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 4,047 | | 3,988 | 1.5 | 5.7 |
|---|
| Net fee income | 2,713 | | 2,548 | 6.4 | 9.3 |
|---|
| Gains (losses) on financial transactions ᴬ | 1,358 | | 1,629 | (16.7) | (14.3) |
|---|
| Other operating income | 370 | | 172 | 114.9 | 111.6 |
|---|
| Total income | 8,488 | | 8,338 | 1.8 | 5.2 |
|---|
| Administrative expenses and amortizations | (3,866) | | (3,794) | 1.9 | 5.1 |
|---|
| Net operating income | 4,622 | | 4,544 | 1.7 | 5.3 |
|---|
| Net loan-loss provisions | (291) | | (171) | 70.3 | 70.9 |
|---|
| Other gains (losses) and provisions | (121) | | (354) | (65.8) | (65.2) |
|---|
| Profit before tax | 4,210 | | 4,019 | 4.7 | 8.7 |
|---|
| Tax on profit | (1,171) | | (1,068) | 9.6 | 14.0 |
|---|
| Profit from continuing operations | 3,039 | | 2,951 | 3.0 | 6.8 |
|---|
| Net profit from discontinued operations | — | | — | — | — |
|---|
| Consolidated profit | 3,039 | | 2,951 | 3.0 | 6.8 |
|---|
| Non-controlling interests | (205) | | (204) | 0.2 | 4.9 |
|---|
| Underlying profit attributable to the parent | 2,834 | | 2,747 | 3.2 | 6.9 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 210,245 | | 184,834 | 13.7 | 18.3 |
|---|
| Customer deposits | 224,981 | | 202,360 | 11.2 | 15.2 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴮ | 151,894 | | 136,697 | 11.1 | 15.0 |
|---|
| Customer funds | 152,903 | | 150,736 | 1.4 | 3.8 |
|---|
| Customer deposits C | 140,438 | | 136,677 | 2.8 | 5.4 |
|---|
| Mutual funds | 12,465 | | 14,059 | (11.3) | (10.8) |
|---|
| Risk-weighted assets | 109,153 | | 122,697 | (11.0) | |
|---|
| Ratios (%) and operating means |
|---|
| RoTE | 19.8 | | 18.0 | 1.8 | |
|---|
| RoTE (post-AT1) | 19.1 | | 17.3 | 1.8 | |
|---|
| Efficiency ratio | 45.5 | | 45.5 | 0.0 | |
|---|
| NPL ratio | 0.69 | | 0.83 | (0.14) | |
|---|
| NPL coverage ratio | 48 | | 39 | 9 | |
|---|
| Number of employees | 14,009 | | 13,385 | 4.7 | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025488
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| WEALTH MANAGEMENT & INSURANCE |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 1,445 | | 1,706 | (15.3) | (13.7) |
|---|
| Net fee income | 1,703 | | 1,497 | 13.8 | 16.8 |
|---|
| Gains (losses) on financial transactions ᴬ | 512 | | 257 | 99.6 | 104.5 |
|---|
| Other operating income | 579 | | 343 | 68.6 | 78.8 |
|---|
| Total income | 4,239 | | 3,803 | 11.4 | 14.3 |
|---|
| Administrative expenses and amortizations | (1,497) | | (1,452) | 3.1 | 6.0 |
|---|
| Net operating income | 2,742 | | 2,351 | 16.6 | 19.5 |
|---|
| Net loan-loss provisions | (22) | | (44) | (49.8) | (49.7) |
|---|
| Other gains (losses) and provisions | (7) | | (23) | (69.2) | (68.9) |
|---|
| Profit before tax | 2,713 | | 2,284 | 18.8 | 21.7 |
|---|
| Tax on profit | (555) | | (534) | 4.0 | 5.9 |
|---|
| Profit from continuing operations | 2,158 | | 1,750 | 23.3 | 26.6 |
|---|
| Net profit from discontinued operations | — | | — | — | — |
|---|
| Consolidated profit | 2,158 | | 1,750 | 23.3 | 26.6 |
|---|
| Non-controlling interests | (95) | | (79) | 20.3 | 23.2 |
|---|
| Underlying profit attributable to the parent | 2,063 | | 1,671 | 23.4 | 26.7 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 26,585 | | 24,526 | 8.4 | 13.4 |
|---|
| Customer deposits | 63,964 | | 61,337 | 4.3 | 6.8 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴮ | 26,749 | | 24,691 | 8.3 | 13.3 |
|---|
| Customer funds | 189,870 | | 172,243 | 10.2 | 12.4 |
|---|
| Customer deposits C | 62,888 | | 60,409 | 4.1 | 6.7 |
|---|
| Mutual funds | 126,982 | | 111,833 | 13.5 | 15.4 |
|---|
| Risk-weighted assets | 19,027 | | 12,123 | 56.9 | |
|---|
| Assets under management | 558,403 | | 497,188 | 12.3 | 14.1 |
|---|
| Gross written premiums | 10,745 | | 10,880 | (1.2) | 4.3 |
|---|
| Ratios (%), operating means and customers |
|---|
| RoTE | 69.2 | | 77.6 | (8.4) | |
|---|
| RoTE (post-AT1) | 68.5 | | 76.8 | (8.4) | |
|---|
| Efficiency ratio | 35.3 | | 38.2 | (2.9) | |
|---|
| NPL ratio | 0.86 | | 0.93 | (0.08) | |
|---|
| NPL coverage ratio | 71 | | 71 | 0 | |
|---|
| Number of employees | 7,531 | | 7,707 | (2.3) | |
|---|
| Number of Private Banking customers (thousands) | 314 | | 299 | 5.1 | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025489
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| PAYMENTS |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 2,907 | | 2,567 | 13.2 | 21.4 |
|---|
| Net fee income | 3,008 | | 2,759 | 9.0 | 14.8 |
|---|
| Gains (losses) on financial transactions ᴬ | 44 | | 61 | (28.1) | (21.8) |
|---|
| Other operating income | 55 | | 72 | (24.2) | (27.6) |
|---|
| Total income | 6,013 | | 5,459 | 10.1 | 16.9 |
|---|
| Administrative expenses and amortizations | (2,360) | | (2,430) | (2.9) | 0.6 |
|---|
| Net operating income | 3,654 | | 3,030 | 20.6 | 30.5 |
|---|
| Net loan-loss provisions | (2,027) | | (1,714) | 18.3 | 27.7 |
|---|
| Other gains (losses) and provisions | (140) | | (360) | (61.1) | (60.7) |
|---|
| Profit before tax | 1,486 | | 955 | 55.6 | 73.6 |
|---|
| Tax on profit | (503) | | (462) | 8.9 | 18.1 |
|---|
| Profit from continuing operations | 984 | | 493 | 99.3 | 128.5 |
|---|
| Net profit from discontinued operations | — | | — | — | — |
|---|
| Consolidated profit | 984 | | 493 | 99.3 | 128.5 |
|---|
| Non-controlling interests | (101) | | (90) | 12.0 | 18.8 |
|---|
| Underlying profit attributable to the parent | 883 | | 404 | 118.8 | 155.5 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 24,469 | | 22,995 | 6.4 | 7.2 |
|---|
| Customer deposits | 1,415 | | 1,086 | 30.3 | 30.3 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴮ | 26,618 | | 24,768 | 7.5 | 8.3 |
|---|
| Customer funds | 1,415 | | 1,086 | 30.3 | 30.3 |
|---|
| Customer deposits C | 1,415 | | 1,086 | 30.3 | 30.3 |
|---|
| Mutual funds | — | | — | — | — |
|---|
| Risk-weighted assets | 22,883 | | 22,795 | 0.4 | |
|---|
| Ratios (%) and operating means |
|---|
| RoTE | 28.8 | | 14.1 | 14.7 | |
|---|
| RoTE (post-AT1) | 28.0 | | 13.3 | 14.7 | |
|---|
| NPL ratio | 87.60 | | 97.50 | (9.90) | |
|---|
| NPL coverage ratio | 127 | | 137 | (11) | |
|---|
| Number of employees | 20,375 | | 22,280 | (8.6) | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025490
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| PAGONXT |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 167 | | 132 | 27.0 | 35.7 |
|---|
| Net fee income | 1,059 | | 958 | 10.5 | 16.4 |
|---|
| Gains (losses) on financial transactions ᴬ | (24) | | 0 | — | — |
|---|
| Other operating income | 171 | | 150 | 14.3 | 14.9 |
|---|
| Total income | 1,373 | | 1,240 | 10.8 | 16.2 |
|---|
| Administrative expenses and amortizations | (1,138) | | (1,160) | (1.9) | 0.8 |
|---|
| Net operating income | 235 | | 80 | 194.6 | 345.7 |
|---|
| Net loan-loss provisions | (24) | | (16) | 48.5 | 55.1 |
|---|
| Other gains (losses) and provisions | (77) | | (296) | (74.0) | (73.8) |
|---|
| Profit before tax | 134 | | (233) | — | 0.0 |
|---|
| Tax on profit | (19) | | (57) | (65.9) | (60.1) |
|---|
| Profit from continuing operations | 115 | | (290) | 0.0 | 0.0 |
|---|
| Net profit from discontinued operations | — | | — | — | — |
|---|
| Consolidated profit | 115 | | (290) | 0.0 | 0.0 |
|---|
| Non-controlling interests | (19) | | (9) | 101.1 | 120.7 |
|---|
| Underlying profit attributable to the parent | 96 | | (299) | 0.0 | 0.0 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 977 | | 1,066 | (8.3) | (8.4) |
|---|
| Customer deposits | 1,392 | | 1,038 | 34.2 | 34.2 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴮ | 1,002 | | 1,087 | (7.8) | (7.9) |
|---|
| Customer funds | 1,392 | | 1,038 | 34.2 | 34.2 |
|---|
| Customer deposits C | 1,392 | | 1,038 | 34.2 | 34.2 |
|---|
| Mutual funds | — | | — | — | — |
|---|
| Risk-weighted assets | 4,421 | | 4,898 | (9.7) | |
|---|
| Total transactions (Getnet, million) | 10,549 | | 9,837 | 7.2 | |
|---|
| Total payments volume (Getnet) | 237,912 | | 221,787 | 7.3 | 13.6 |
|---|
| Ratios (%) |
|---|
| EBITDA margin | 34.5 | | 27.5 | 7.0 | |
|---|
| Efficiency ratio | 82.9 | | 93.6 | (10.7) | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025491
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| CARDS |
|---|
| EUR million |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 2,740 | | 2,436 | 12.5 | 20.7 |
|---|
| Net fee income | 1,949 | | 1,801 | 8.2 | 13.9 |
|---|
| Gains (losses) on financial transactions ᴬ | 68 | | 61 | 11.5 | 21.3 |
|---|
| Other operating income | (117) | | (78) | 50.0 | 58.7 |
|---|
| Total income | 4,640 | | 4,220 | 10.0 | 17.1 |
|---|
| Administrative expenses and amortizations | (1,221) | | (1,270) | (3.8) | 0.5 |
|---|
| Net operating income | 3,419 | | 2,950 | 15.9 | 24.4 |
|---|
| Net loan-loss provisions | (2,003) | | (1,698) | 18.0 | 27.4 |
|---|
| Other gains (losses) and provisions | (63) | | (64) | (0.8) | 0.8 |
|---|
| Profit before tax | 1,353 | | 1,188 | 13.8 | 21.5 |
|---|
| Tax on profit | (484) | | (405) | 19.4 | 28.1 |
|---|
| Profit from continuing operations | 869 | | 783 | 10.9 | 18.1 |
|---|
| Net profit from discontinued operations | — | | — | — | — |
|---|
| Consolidated profit | 869 | | 783 | 10.9 | 18.1 |
|---|
| Non-controlling interests | (82) | | (81) | 1.6 | 7.3 |
|---|
| Underlying profit attributable to the parent | 787 | | 703 | 12.0 | 19.3 |
|---|
| Balance sheet and activity metrics |
|---|
| Loans and advances to customers | 23,491 | | 21,929 | 7.1 | 8.0 |
|---|
| Customer deposits | 23 | | 49 | — | (53.3) |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers ᴮ | 25,616 | | 23,681 | 8.2 | 9.0 |
|---|
| Customer funds | 23 | | 49 | — | (53.3) |
|---|
| Customer deposits C | 23 | | 49 | — | (53.3) |
|---|
| Mutual funds | — | | — | — | — |
|---|
| Risk-weighted assets | 18,462 | | 17,897 | 3.2 | |
|---|
| Number of total cards (millions) | 108 | | 106 | 2.3 | |
|---|
| Ratios (%) |
|---|
| RoTE | 30.7 | | 29.2 | 1.5 | |
|---|
| RoTE (post-AT1) | 30.1 | | 28.5 | 1.5 | |
|---|
| Efficiency ratio | 26.3 | | 30.1 | (3.8) | |
|---|
| NPL ratio | 6.43 | | 5.31 | 1.12 | |
|---|
| NPL coverage ratio | 129 | | 139 | (11) | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025492
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| Secondary segments |
|---|
| EUR million |
|---|
| Spain · UK |
|---|
| Underlying income statement | 2025 | 2024% | | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 7,305 | | 7,256 | 0.7 | | 5,008 | 4,950 | 1.2 | 2.4 |
|---|
| Net fee income | 3,022 | | 2,867 | 5.4 | | 369 | 283 | 30.3 | 31.8 |
|---|
| Gains (losses) on financial transactions A | 841 | | 1,100 | (23.6) | | (100) | (18) | 445.8 | 452.4 |
|---|
| Other operating income | 823 | | 751 | 9.6 | | 3 | 2 | 81.6 | 83.8 |
|---|
| Total income | 11,990 | | 11,974 | 0.1 | | 5,280 | 5,216 | 1.2 | 2.4 |
|---|
| Administrative expenses and amortizations | (4,284) | | (4,271) | 0.3 | | (2,771) | (2,918) | (5.0) | (3.9) |
|---|
| Net operating income | 7,706 | | 7,703 | 0.0 | | 2,509 | 2,299 | 9.1 | 10.5 |
|---|
| Net loan-loss provisions | (1,142) | | (1,259) | (9.3) | | (177) | (64) | 177.4 | 180.7 |
|---|
| Other gains (losses) and provisions | (482) | | (1,003) | (52.0) | | (539) | (441) | 22.1 | 23.5 |
|---|
| Profit before tax | 6,083 | | 5,440 | 11.8 | | 1,794 | 1,794 | 0.0 | 1.2 |
|---|
| Tax on profit | (1,811) | | (1,678) | 7.9 | | (486) | (488) | (0.3) | 0.9 |
|---|
| Profit from continuing operations | 4,272 | | 3,763 | 13.5 | | 1,307 | 1,306 | 0.1 | 1.3 |
|---|
| Net profit from discontinued operations | — | | — | — | | — | — | — | — |
|---|
| Consolidated profit | 4,272 | | 3,763 | 13.5 | | 1,307 | 1,306 | 0.1 | 1.3 |
|---|
| Non-controlling interests | 0 | | 0 | (2.5) | | — | — | — | — |
|---|
| Profit attributable to the parent | 4,272 | | 3,762 | 13.5 | | 1,307 | 1,306 | 0.1 | 1.3 |
|---|
| Balance sheet |
|---|
| Loans and advances to customers | 264,950 | | 246,897 | 7.3 | | 242,624 | 246,453 | (1.6) | 3.6 |
|---|
| Cash, central banks and credit institutions | 90,438 | | 99,657 | (9.3) | | 55,335 | 54,787 | 1.0 | 6.3 |
|---|
| Debt instruments | 120,671 | | 94,519 | 27.7 | | 10,570 | 15,120 | (30.1) | (26.4) |
|---|
| Other financial assets | 51,675 | | 48,132 | 7.4 | | 270 | 390 | (30.8) | (27.2) |
|---|
| Other asset accounts | 14,773 | | 17,521 | (15.7) | | 4,048 | 3,382 | 19.7 | 26.0 |
|---|
| Total assets | 542,507 | | 506,725 | 7.1 | | 312,846 | 320,132 | (2.3) | 2.9 |
|---|
| Customer deposits | 354,943 | | 323,425 | 9.7 | | 225,708 | 230,408 | (2.0) | 3.1 |
|---|
| Central banks and credit institutions | 54,996 | | 57,218 | (3.9) | | 18,326 | 25,665 | (28.6) | (24.8) |
|---|
| Marketable debt securities | 29,957 | | 27,385 | 9.4 | | 51,231 | 47,933 | 6.9 | 12.5 |
|---|
| Other financial liabilities | 63,188 | | 59,976 | 5.4 | | 2,441 | 2,500 | (2.4) | 2.8 |
|---|
| Other liabilities accounts | 22,268 | | 21,163 | 5.2 | | 2,277 | 1,733 | 31.4 | 38.3 |
|---|
| Total liabilities | 525,352 | | 489,168 | 7.4 | | 299,984 | 308,239 | (2.7) | 2.4 |
|---|
| Total equity | 17,155 | | 17,557 | (2.3) | | 12,863 | 11,893 | 8.2 | 13.8 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers B | 237,385 | | 225,759 | 5.1 | | 228,273 | 236,496 | (3.5) | 1.6 |
|---|
| Customer funds | 429,464 | | 399,999 | 7.4 | | 227,160 | 230,479 | (1.4) | 3.7 |
|---|
| Customer deposits C | 322,070 | | 306,389 | 5.1 | | 219,440 | 222,835 | (1.5) | 3.7 |
|---|
| Mutual funds | 107,394 | | 93,609 | 14.7 | | 7,719 | 7,643 | 1.0 | 6.3 |
|---|
| Ratios (%), operating means and customers |
|---|
| RoTE | 25.1 | | 21.7 | 3.4 | | 10.7 | 11.1 | (0.4) | |
|---|
| RoTE (post-AT1) | 24.3 | | 20.9 | 3.4 | | 10.2 | 10.6 | (0.4) | |
|---|
| Efficiency ratio | 35.7 | | 35.7 | 0.1 | | 52.5 | 55.9 | (3.5) | |
|---|
| NPL ratio | 1.96 | | 2.68 | (0.73) | | 1.08 | 1.33 | (0.25) | |
|---|
| NPL coverage ratio | 55 | | 53 | 2 | | 33 | 29 | 3 | |
|---|
| Number of branches | 1,630 | | 1,827 | (10.8) | | 363 | 444 | (18.2) | |
|---|
| Number of total customers (thousands) | 15,362 | | 15,307 | 0.4 | | 22,720 | 22,541 | 0.8 | |
|---|
| Number of active customers (thousands) | 9,242 | | 8,842 | 4.5 | | 13,547 | 13,646 | (0.7) | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025493
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| EUR million |
|---|
| Portugal · Poland |
|---|
| Underlying income statement | 2025 | 2024% | | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 1,346 | | 1,548 | (13.0) | | 2,953 | 2,844 | 3.8 | 2.2 |
|---|
| Net fee income | 506 | | 467 | 8.2 | | 733 | 674 | 8.8 | 7.1 |
|---|
| Gains (losses) on financial transactions A | 70 | | 45 | 56.9 | | 82 | 57 | 43.3 | 41.1 |
|---|
| Other operating income | 36 | | 40 | (9.0) | | (44) | (20) | 121.4 | 118.0 |
|---|
| Total income | 1,959 | | 2,100 | (6.7) | | 3,724 | 3,555 | 4.7 | 3.1 |
|---|
| Administrative expenses and amortizations | (548) | | (548) | 0.1 | | (1,036) | (965) | 7.4 | 5.8 |
|---|
| Net operating income | 1,411 | | 1,553 | (9.2) | | 2,687 | 2,591 | 3.7 | 2.1 |
|---|
| Net loan-loss provisions | 8 | | (11) | — | | (283) | (511) | (44.5) | (45.4) |
|---|
| Other gains (losses) and provisions | (2) | | (61) | (97.2) | | (473) | (429) | 10.3 | 8.6 |
|---|
| Profit before tax | 1,417 | | 1,481 | (4.3) | | 1,930 | 1,650 | 17.0 | 15.2 |
|---|
| Tax on profit | (405) | | (478) | (15.2) | | (402) | (431) | (6.7) | (8.2) |
|---|
| Profit from continuing operations | 1,011 | | 1,003 | 0.8 | | 1,528 | 1,219 | 25.4 | 23.4 |
|---|
| Net profit from discontinued operations | — | | — | — | | — | — | — | — |
|---|
| Consolidated profit | 1,011 | | 1,003 | 0.8 | | 1,528 | 1,219 | 25.4 | 23.4 |
|---|
| Non-controlling interests | (2) | | (2) | (18.9) | | (580) | (419) | 38.4 | 36.3 |
|---|
| Profit attributable to the parent | 1,010 | | 1,001 | 0.9 | | 949 | 800 | 18.5 | 16.7 |
|---|
| Balance sheet |
|---|
| Loans and advances to customers | 41,260 | | 38,410 | 7.4 | | 40,203 | 38,042 | 5.7 | 4.3 |
|---|
| Cash, central banks and credit institutions | 2,744 | | 3,873 | (29.2) | | 13,002 | 10,283 | 26.4 | 24.8 |
|---|
| Debt instruments | 15,998 | | 15,010 | 6.6 | | 21,610 | 17,489 | 23.6 | 22.0 |
|---|
| Other financial assets | 1,243 | | 1,129 | 10.1 | | 635 | 493 | 28.7 | 27.0 |
|---|
| Other asset accounts | 1,090 | | 1,109 | (1.7) | | 2,736 | 1,961 | 39.6 | 37.8 |
|---|
| Total assets | 62,334 | | 59,530 | 4.7 | | 78,186 | 68,269 | 14.5 | 13.1 |
|---|
| Customer deposits | 40,576 | | 38,304 | 5.9 | | 54,627 | 50,331 | 8.5 | 7.1 |
|---|
| Central banks and credit institutions | 9,357 | | 8,813 | 6.2 | | 7,974 | 5,020 | 58.8 | 56.8 |
|---|
| Marketable debt securities | 5,809 | | 4,973 | 16.8 | | 3,819 | 2,744 | 39.1 | 37.4 |
|---|
| Other financial liabilities | 304 | | 339 | (10.3) | | 1,509 | 1,656 | (8.9) | (10.0) |
|---|
| Other liabilities accounts | 2,916 | | 3,056 | (4.6) | | 2,451 | 1,688 | 45.3 | 43.4 |
|---|
| Total liabilities | 58,961 | | 55,485 | 6.3 | | 70,380 | 61,439 | 14.6 | 13.1 |
|---|
| Total equity | 3,373 | | 4,046 | (16.6) | | 7,806 | 6,830 | 14.3 | 12.8 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers B | 41,980 | | 39,143 | 7.2 | | 40,913 | 38,729 | 5.6 | 4.3 |
|---|
| Customer funds | 46,201 | | 43,186 | 7.0 | | 62,518 | 56,581 | 10.5 | 9.1 |
|---|
| Customer deposits C | 40,576 | | 38,304 | 5.9 | | 54,017 | 50,086 | 7.8 | 6.5 |
|---|
| Mutual funds | 5,625 | | 4,882 | 15.2 | | 8,501 | 6,495 | 30.9 | 29.2 |
|---|
| Ratios (%), operating means and customers |
|---|
| RoTE | 30.8 | | 25.4 | 5.4 | | 23.8 | 20.2 | 3.6 | |
|---|
| RoTE (post-AT1) | 30.3 | | 25.0 | 5.3 | | 23.1 | 19.6 | 3.5 | |
|---|
| Efficiency ratio | 28.0 | | 26.1 | 1.9 | | 27.8 | 27.1 | 0.7 | |
|---|
| NPL ratio | 2.08 | | 2.40 | (0.32) | | 3.34 | 3.66 | (0.32) | |
|---|
| NPL coverage ratio | 83 | | 79 | 3 | | 65 | 62 | 3 | |
|---|
| Number of branches | 308 | | 374 | (17.6) | | 359 | 368 | (2.4) | |
|---|
| Number of total customers (thousands) | 2,971 | | 2,989 | (0.6) | | 6,024 | 5,979 | 0.8 | |
|---|
| Number of active customers (thousands) | 1,945 | | 1,905 | 2.1 | | 4,759 | 4,632 | 2.8 | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025494
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| EUR million |
|---|
| DCB Europe |
|---|
| Underlying income statement | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 4,685 | | 4,361 | 7.4 | 7.5 |
|---|
| Net fee income | 804 | | 902 | (10.9) | (10.8) |
|---|
| Gains (losses) on financial transactions A | (39) | | (24) | 60.8 | 61.9 |
|---|
| Other operating income | 474 | | 440 | 7.7 | 8.1 |
|---|
| Total income | 5,925 | | 5,679 | 4.3 | 4.4 |
|---|
| Administrative expenses and amortizations | (2,611) | | (2,604) | 0.3 | 0.4 |
|---|
| Net operating income | 3,314 | | 3,075 | 7.8 | 7.9 |
|---|
| Net loan-loss provisions | (1,363) | | (1,209) | 12.7 | 12.9 |
|---|
| Other gains (losses) and provisions | (554) | | (735) | (24.6) | (24.4) |
|---|
| Profit before tax | 1,398 | | 1,131 | 23.6 | 23.4 |
|---|
| Tax on profit | (322) | | (255) | 25.9 | 25.2 |
|---|
| Profit from continuing operations | 1,076 | | 876 | 22.9 | 22.9 |
|---|
| Net profit from discontinued operations | — | | — | — | — |
|---|
| Consolidated profit | 1,076 | | 876 | 22.9 | 22.9 |
|---|
| Non-controlling interests | (304) | | (234) | 30.3 | 30.3 |
|---|
| Profit attributable to the parent | 772 | | 642 | 20.2 | 20.2 |
|---|
| Balance sheet |
|---|
| Loans and advances to customers | 139,322 | | 137,038 | 1.7 | 2.1 |
|---|
| Cash, central banks and credit institutions | 16,078 | | 19,185 | (16.2) | (15.6) |
|---|
| Debt instruments | 8,510 | | 6,310 | 34.9 | 34.6 |
|---|
| Other financial assets | 126 | | 128 | (1.3) | (1.3) |
|---|
| Other asset accounts | 12,088 | | 11,115 | 8.8 | 9.6 |
|---|
| Total assets | 176,125 | | 173,775 | 1.4 | 1.8 |
|---|
| Customer deposits | 82,359 | | 81,376 | 1.2 | 1.3 |
|---|
| Central banks and credit institutions | 26,820 | | 28,120 | (4.6) | (2.5) |
|---|
| Marketable debt securities | 45,494 | | 43,137 | 5.5 | 5.6 |
|---|
| Other financial liabilities | 2,014 | | 1,918 | 5.0 | 5.2 |
|---|
| Other liabilities accounts | 6,208 | | 5,714 | 8.7 | 9.0 |
|---|
| Total liabilities | 162,896 | | 160,264 | 1.6 | 2.1 |
|---|
| Total equity | 13,229 | | 13,512 | (2.1) | (1.6) |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers B | 142,477 | | 139,927 | 1.8 | 2.3 |
|---|
| Customer funds | 87,559 | | 85,876 | 2.0 | 2.0 |
|---|
| Customer deposits C | 82,359 | | 81,376 | 1.2 | 1.3 |
|---|
| Mutual funds | 5,200 | | 4,500 | 15.6 | 15.6 |
|---|
| Ratios (%), operating means and customers |
|---|
| RoTE | 7.6 | | 6.4 | 1.2 | |
|---|
| RoTE (post-AT1) | 6.7 | | 5.5 | 1.2 | |
|---|
| Efficiency ratio | 44.1 | | 45.9 | (1.8) | |
|---|
| NPL ratio | 2.53 | | 2.50 | 0.03 | |
|---|
| NPL coverage ratio | 87 | | 83 | 5 | |
|---|
| Number of branches | 298 | | 326 | (8.6) | |
|---|
| Number of total customers (thousands) | 19,893 | | 19,550 | 1.8 | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025495
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| EUR million |
|---|
| US · Mexico |
|---|
| Underlying income statement | 2025 | 2024% | | % excl. FX | | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 5,888 | | 5,693 | | 3.4 | 7.9 | | 4,554 | | 4,631 | | (1.7) | 8.0 |
|---|
| Net fee income | 1,328 | | 1,152 | | 15.3 | 20.3 | | 1,454 | | 1,385 | | 5.0 | 15.3 |
|---|
| Gains (losses) on financial transactions A | 547 | | 371 | | 47.7 | 54.1 | | 427 | | 396 | | 7.7 | 18.3 |
|---|
| Other operating income | 165 | | 365 | | (54.7) | (52.7) | | (130) | | (133) | | (2.5) | 7.1 |
|---|
| Total income | 7,929 | | 7,580 | | 4.6 | 9.1 | | 6,305 | | 6,278 | | 0.4 | 10.3 |
|---|
| Administrative expenses and amortizations | (3,812) | | (3,830) | | (0.5) | 3.8 | | (2,620) | | (2,665) | | (1.7) | 8.0 |
|---|
| Net operating income | 4,116 | | 3,750 | | 9.8 | 14.5 | | 3,685 | | 3,613 | | 2.0 | 12.0 |
|---|
| Net loan-loss provisions | (2,244) | | (2,507) | | (10.5) | (6.6) | | (1,239) | | (1,277) | | (3.0) | 6.5 |
|---|
| Other gains (losses) and provisions | (124) | | (190) | | (34.5) | (31.6) | | (110) | | (62) | | 78.1 | 95.6 |
|---|
| Profit before tax | 1,748 | | 1,053 | | 66.0 | 73.2 | | 2,336 | | 2,274 | | 2.7 | 12.8 |
|---|
| Tax on profit | (207) | | 56 | | — | — | | (627) | | (598) | | 4.9 | 15.2 |
|---|
| Profit from continuing operations | 1,541 | | 1,109 | | 39.0 | 45.0 | | 1,709 | | 1,676 | | 2.0 | 12.0 |
|---|
| Net profit from discontinued operations | — | | — | | — | — | | — | | — | | — | — |
|---|
| Consolidated profit | 1,541 | | 1,109 | | 39.0 | 45.0 | | 1,709 | | 1,676 | | 2.0 | 12.0 |
|---|
| Non-controlling interests | 0 | | — | | — | — | | (4) | | (5) | | (9) | — |
|---|
| Profit attributable to the parent | 1,541 | | 1,109 | | 39.0 | 45.0 | | 1,705 | | 1,671 | | 2.0 | 12.0 |
|---|
| Balance sheet |
|---|
| Loans and advances to customers | 132,659 | | 134,856 | | (1.6) | 11.3 | | 48,083 | | 45,054 | | 6.7 | 4.6 |
|---|
| Cash, central banks and credit institutions | 21,318 | | 28,200 | | (24.4) | (14.5) | | 11,569 | | 10,945 | | 5.7 | 3.6 |
|---|
| Debt instruments | 38,411 | | 27,042 | | 42.0 | 60.7 | | 32,066 | | 30,092 | | 6.6 | 4.4 |
|---|
| Other financial assets | 3,159 | | 2,821 | | 12.0 | 26.7 | | 4,731 | | 5,785 | | (18.2) | (19.9) |
|---|
| Other asset accounts | 11,171 | | 16,058 | | (30.4) | (21.3) | | 5,778 | | 5,745 | | 0.6 | (1.5) |
|---|
| Total assets | 206,718 | | 208,978 | | (1.1) | 11.9 | | 102,227 | | 97,621 | | 4.7 | 2.6 |
|---|
| Customer deposits | 122,000 | | 125,403 | | (2.7) | 10.1 | | 55,595 | | 49,836 | | 11.6 | 9.3 |
|---|
| Central banks and credit institutions | 34,934 | | 26,794 | | 30.4 | 47.5 | | 17,984 | | 17,260 | | 4.2 | 2.1 |
|---|
| Marketable debt securities | 26,433 | | 31,783 | | (16.8) | (5.9) | | 9,316 | | 9,632 | | (3.3) | (5.2) |
|---|
| Other financial liabilities | 6,255 | | 5,223 | | 19.8 | 35.5 | | 7,586 | | 9,640 | | (21.3) | (22.9) |
|---|
| Other liabilities accounts | 3,085 | | 3,683 | | (16.2) | (5.2) | | 3,258 | | 3,115 | | 4.6 | 2.5 |
|---|
| Total liabilities | 192,707 | | 192,886 | | (0.1) | 13.0 | | 93,740 | | 89,483 | | 4.8 | 2.7 |
|---|
| Total equity | 14,011 | | 16,091 | | (12.9) | (1.5) | | 8,487 | | 8,138 | | 4.3 | 2.2 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers B | 108,950 | | 117,511 | | (7.3) | 4.9 | | 49,442 | | 44,715 | | 10.6 | 8.4 |
|---|
| Customer funds | 103,178 | | 108,246 | | (4.7) | 7.9 | | 68,201 | | 61,160 | | 11.5 | 9.3 |
|---|
| Customer deposits C | 87,686 | | 93,545 | | (6.3) | 6.1 | | 45,498 | | 41,528 | | 9.6 | 7.4 |
|---|
| Mutual funds | 15,492 | | 14,702 | | 5.4 | 19.2 | | 22,703 | | 19,632 | | 15.6 | 13.3 |
|---|
| Ratios (%), operating means and customers |
|---|
| RoTE | 10.8 | | 7.5 | | 3.2 | | 22.4 | | 20.0 | | 2.3 | |
|---|
| RoTE (post-AT1) | 10.2 | | 6.9 | | 3.2 | | 22.0 | | 19.6 | | 2.3 | |
|---|
| Efficiency ratio | 48.1 | | 50.5 | | (2.4) | | 41.6 | | 42.5 | | (0.9) | |
|---|
| NPL ratio | 4.85 | | 4.72 | | 0.14 | | 2.65 | | 2.71 | | (0.05) | |
|---|
| NPL coverage ratio | 55 | | 64 | | (9) | | 105 | | 100 | | 4 | |
|---|
| Number of branches | 376 | | 405 | | (7.2) | | 1,314 | | 1,356 | | (3.1) | |
|---|
| Number of total customers (thousands) | 4,369 | | 4,474 | | (2.4) | | 22,577 | | 21,289 | | 6.1 | |
|---|
| Number of active customers (thousands) | 4,169 | | 4,308 | | (3.2) | | 11,976 | | 10,871 | | 10.2 | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025496
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| EUR million |
|---|
| Brazil · Chile |
|---|
| Underlying income statement | 2025 | 2024% | | % excl. FX | | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 9,380 | | 10,121 | | (7.3) | 0.6 | | 1,917 | | 1,822 | | 5.2 | 10.7 |
|---|
| Net fee income | 3,193 | | 3,414 | | (6.5) | 1.5 | | 582 | | 551 | | 5.8 | 11.2 |
|---|
| Gains (losses) on financial transactions A | (64) | | (37) | | 71.7 | 86.3 | | 230 | | 238 | | (3.4) | 1.6 |
|---|
| Other operating income | 93 | | 39 | | 139.5 | 160.0 | | (15) | | (18) | | (16.4) | (12.1) |
|---|
| Total income | 12,602 | | 13,536 | | (6.9) | 1.0 | | 2,714 | | 2,592 | | 4.7 | 10.1 |
|---|
| Administrative expenses and amortizations | (4,109) | | (4,352) | | (5.6) | 2.5 | | (912) | | (933) | | (2.3) | 2.7 |
|---|
| Net operating income | 8,493 | | 9,184 | | (7.5) | 0.4 | | 1,802 | | 1,659 | | 8.7 | 14.3 |
|---|
| Net loan-loss provisions | (4,409) | | (4,487) | | (1.7) | 6.6 | | (531) | | (497) | | 6.9 | 12.4 |
|---|
| Other gains (losses) and provisions | (859) | | (867) | | (0.9) | 7.5 | | (39) | | (51) | | (23.8) | (19.8) |
|---|
| Profit before tax | 3,224 | | 3,830 | | (15.8) | (8.6) | | 1,232 | | 1,111 | | 11.0 | 16.7 |
|---|
| Tax on profit | (836) | | (1,165) | | (28.2) | (22.1) | | (189) | | (211) | | (10.5) | (5.9) |
|---|
| Profit from continuing operations | 2,388 | | 2,665 | | (10.4) | (2.8) | | 1,043 | | 899 | | 16.0 | 22.0 |
|---|
| Net profit from discontinued operations | — | | — | | — | — | | — | | — | | — | — |
|---|
| Consolidated profit | 2,388 | | 2,665 | | (10.4) | (2.8) | | 1,043 | | 899 | | 16.0 | 22.0 |
|---|
| Non-controlling interests | (220) | | (243) | | (9.3) | (1.6) | | (314) | | (271) | | 16.0 | 22.0 |
|---|
| Profit attributable to the parent | 2,168 | | 2,422 | | (10.5) | (2.9) | | 729 | | 629 | | 16.0 | 22.0 |
|---|
| Balance sheet |
|---|
| Loans and advances to customers | 87,653 | | 88,620 | | (1.1) | (0.6) | | 39,924 | | 40,332 | | (1.0) | 1.6 |
|---|
| Cash, central banks and credit institutions | 49,450 | | 46,745 | | 5.8 | 6.3 | | 5,218 | | 5,759 | | (9.4) | (7.0) |
|---|
| Debt instruments | 46,658 | | 45,670 | | 2.2 | 2.6 | | 9,385 | | 7,993 | | 17.4 | 20.5 |
|---|
| Other financial assets | 11,772 | | 10,632 | | 10.7 | 11.2 | | 11,489 | | 13,554 | | (15.2) | (13.0) |
|---|
| Other asset accounts | 13,919 | | 13,844 | | 0.5 | 1.0 | | 2,189 | | 2,796 | | (21.7) | (19.7) |
|---|
| Total assets | 209,453 | | 205,510 | | 1.9 | 2.4 | | 68,205 | | 70,434 | | (3.2) | (0.6) |
|---|
| Customer deposits | 92,256 | | 93,994 | | (1.8) | (1.4) | | 29,503 | | 30,181 | | (2.2) | 0.3 |
|---|
| Central banks and credit institutions | 32,377 | | 30,878 | | 4.9 | 5.3 | | 8,778 | | 8,133 | | 7.9 | 10.8 |
|---|
| Marketable debt securities | 29,161 | | 25,351 | | 15.0 | 15.6 | | 9,703 | | 10,403 | | (6.7) | (4.3) |
|---|
| Other financial liabilities | 33,757 | | 34,215 | | (1.3) | (0.9) | | 12,322 | | 14,323 | | (14.0) | (11.7) |
|---|
| Other liabilities accounts | 5,829 | | 5,582 | | 4.4 | 4.9 | | 2,299 | | 1,942 | | 18.4 | 21.5 |
|---|
| Total liabilities | 193,380 | | 190,020 | | 1.8 | 2.2 | | 62,604 | | 64,983 | | (3.7) | (1.1) |
|---|
| Total equity | 16,073 | | 15,490 | | 3.8 | 4.2 | | 5,601 | | 5,451 | | 2.8 | 5.5 |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers B | 93,030 | | 93,785 | | (0.8) | (0.3) | | 40,986 | | 41,405 | | (1.0) | 1.6 |
|---|
| Customer funds | 132,580 | | 129,881 | | 2.1 | 2.6 | | 42,256 | | 43,383 | | (2.6) | 0.0 |
|---|
| Customer deposits C | 80,449 | | 81,378 | | (1.1) | (0.7) | | 28,293 | | 30,060 | | (5.9) | (3.4) |
|---|
| Mutual funds | 52,132 | | 48,503 | | 7.5 | 8.0 | | 13,963 | | 13,324 | | 4.8 | 7.6 |
|---|
| Ratios (%), operating means and customers |
|---|
| RoTE | 16.0 | | 17.5 | | (1.5) | | 20.5 | | 17.0 | | 3.4 | |
|---|
| RoTE (post-AT1) | 15.3 | | 16.8 | | (1.5) | | 19.7 | | 16.3 | | 3.4 | |
|---|
| Efficiency ratio | 32.6 | | 32.1 | | 0.5 | | 33.6 | | 36.0 | | (2.4) | |
|---|
| NPL ratio | 6.82 | | 6.14 | | 0.68 | | 5.73 | | 5.37 | | 0.36 | |
|---|
| NPL coverage ratio | 83 | | 83 | | 1 | | 48 | | 50 | | (2) | |
|---|
| Number of branches | 1,618 | | 2,202 | | (26.5) | | 228 | | 237 | | (3.8) | |
|---|
| Number of total customers (thousands) | 73,948 | | 69,455 | | 6.5 | | 4,608 | | 4,311 | | 6.9 | |
|---|
| Number of active customers (thousands) | 33,966 | | 33,123 | | 2.5 | | 2,693 | | 2,556 | | 5.4 | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
Annual report 2025497
| Contents | Business model and strategyl | Sustainability statementl | Corporate governancel | Economic and financial reviewl | Risk management and compliancel |
| EUR million |
|---|
| Argentina · Rest of the Group |
|---|
| Underlying income statement | 2025 | 2024% | | 2025 | 2024% | % excl. FX | |
|---|
| Net interest income | 1,727 | | 2,919 | (40.8) | | 1,080 | 832 | 29.8 | 36.1 |
|---|
| Net fee income | 788 | | 602 | 30.9 | | 908 | 723 | 25.6 | 28.8 |
|---|
| Gains (losses) on financial transactions A | 229 | | 229 | 0.1 | | 296 | 326 | (9.0) | (6.1) |
|---|
| Other operating income | (510) | | (1,263) | (59.6) | | 25 | 8 | 218.6 | 173.0 |
|---|
| Total income | 2,235 | | 2,487 | (10.2) | | 2,309 | 1,888 | 22.3 | 26.6 |
|---|
| Administrative expenses and amortizations | (964) | | (1,022) | (5.7) | | (1,656) | (1,547) | 7.0 | 9.3 |
|---|
| Net operating income | 1,271 | | 1,465 | (13.3) | | 654 | 341 | 91.6 | 112.3 |
|---|
| Net loan-loss provisions | (574) | | (284) | 101.8 | | (260) | (230) | 13.0 | 17.7 |
|---|
| Other gains (losses) and provisions | (46) | | (353) | (86.9) | | (65) | (359) | (81.9) | (81.8) |
|---|
| Profit before tax | 650 | | 827 | (21.4) | | 329 | (248) | 0.0 | 0.0 |
|---|
| Tax on profit | (216) | | (161) | 34.6 | | (29) | (36) | (20.6) | (9.4) |
|---|
| Profit from continuing operations | 434 | | 666 | (34.9) | | 300 | (284) | 0.0 | 0.0 |
|---|
| Net profit from discontinued operations | — | | — | — | | — | — | — | — |
|---|
| Consolidated profit | 434 | | 666 | (34.9) | | 300 | (284) | 0.0 | 0.0 |
|---|
| Non-controlling interests | (1) | | (1) | (39.8) | | 0 | 4 | (98.4) | (98.6) |
|---|
| Profit attributable to the parent | 433 | | 665 | (34.9) | | 300 | (280) | 0.0 | 0.0 |
|---|
| Balance sheet |
|---|
| Loans and advances to customers | 8,032 | | 7,684 | 4.5 | | 25,315 | 24,905 | 1.6 | 8.2 |
|---|
| Cash, central banks and credit institutions | 3,724 | | 4,901 | (24.0) | | 12,912 | 8,178 | 57.9 | 64.7 |
|---|
| Debt instruments | 2,230 | | 2,654 | (16.0) | | 4,452 | 10,677 | (58.3) | (57.8) |
|---|
| Other financial assets | 16 | | 23 | (28.5) | | 2,387 | 3,041 | (21.5) | (16.9) |
|---|
| Other asset accounts | 1,078 | | 978 | 10.2 | | 3,157 | 2,930 | 7.7 | 8.1 |
|---|
| Total assets | 15,080 | | 16,240 | (7.1) | | 48,222 | 49,732 | (3.0) | 1.3 |
|---|
| Customer deposits | 9,959 | | 11,293 | (11.8) | | 26,913 | 19,955 | 34.9 | 42.5 |
|---|
| Central banks and credit institutions | 685 | | 852 | (19.5) | | 8,249 | 19,309 | (57.3) | (55.8) |
|---|
| Marketable debt securities | 258 | | 158 | 63.4 | | 4,508 | 898 | 401.8 | 408.3 |
|---|
| Other financial liabilities | 1,060 | | 968 | 9.5 | | 2,402 | 2,694 | (10.9) | (4.5) |
|---|
| Other liabilities accounts | 547 | | 476 | 14.9 | | 1,543 | 1,514 | 1.9 | 2.3 |
|---|
| Total liabilities | 12,510 | | 13,746 | (9.0) | | 43,614 | 44,371 | (1.7) | 2.7 |
|---|
| Total equity | 2,570 | | 2,494 | 3.1 | | 4,608 | 5,360 | (14.0) | (10.3) |
|---|
| Memorandum items: |
|---|
| Gross loans and advances to customers B | 8,611 | | 7,938 | 8.5 | | 25,796 | 25,285 | 2.0 | 8.5 |
|---|
| Customer funds | 15,894 | | 17,047 | (6.8) | | 45,916 | 34,204 | 34.2 | 40.8 |
|---|
| Customer deposits C | 9,959 | | 11,293 | (11.8) | | 26,691 | 19,527 | 36.7 | 44.6 |
|---|
| Mutual funds | 5,934 | | 5,754 | 3.1 | | 19,225 | 14,677 | 31.0 | 35.9 |
|---|
| Ratios (%), operating means and customers |
|---|
| RoTE | 20.9 | | 34.8 | (13.9) | |
|---|
| RoTE (post-AT1) | 20.2 | | 34.5 | (14.3) | |
|---|
| Efficiency ratio | 43.1 | | 41.1 | 2.0 | |
|---|
| NPL ratio | 7.68 | | 2.06 | 5.62 | |
|---|
| NPL coverage ratio | 90 | | 177 | (87) | |
|---|
| Number of branches D | 391 | | 409 | (4.4) | |
|---|
| Number of total customers (thousands) | 5,412 | | 5,117 | 5.8 | |
|---|
| Number of active customers (thousands) | 3,772 | | 3,674 | 2.7 | |
|---|
| A. Includes exchange differences. |
|---|
| B. Excluding reverse repos. |
|---|
| C. Excluding repos. |
|---|
| D. In Argentina, we have included the CartaSur points of sale and the banking service points in 2025 and 2024 figures. |
|---|
Annual report 2025498