CITIGROUP INC
For the period ended Mar 31, 2025. Filed May 8, 2025.
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A company's report for each of its first three quarters. The financial statements are not audited. It shows how the business has moved since the last annual report, and what management says changed.
Mar 31, 2025 · Filed May 8, 2025
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Contents
Progress
Examples of Citi’s transformation progress in or through the first quarter of 2025 include:
Continuing to optimize, modernize and simplify Citi by retiring or replacing 130 applications in the current quarter
Significantly expanding adoption of Generative AI tools, increasing efficiency and productivity across Citi
Logged 385,000 utilizations of two enterprise-wide tools (document intelligence and virtual assistant)
Completed approximately 220,000 automated code reviews in the Generative AI developer tool, considerably increasing coding capacity
Launched Agent Assist, Citi’s first USPB Generative AI customer service tool
Automating high-priority manual reconciliations, supporting Services, Markets and Banking operations, generating efficiencies and improving risk management capabilities
Using Generative AI to enhance detection of unauthorized trading activity to improve FX trade surveillance in Markets
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