TaskUs, Inc.
For the period ended Jun 30, 2025. Filed Aug 7, 2025.
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Jun 30, 2025 · Filed Aug 7, 2025
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Notes to Unaudited Condensed Consolidated Financial Statements
- Description of Business and Organization
TaskUs, Inc. ("TaskUs," together with its subsidiaries, the "Company," "we," "us" or "our") was formed by investment funds affiliated with Blackstone Inc. (“Blackstone”) as a vehicle for the acquisition of TaskUs Holdings, Inc. ("TaskUs Holdings") on October 1, 2018 (the "Blackstone Acquisition"). Prior to the Blackstone Acquisition, TaskUs had no operations and TaskUs Holdings operated as a standalone entity. TaskUs, Inc. was incorporated in Delaware in July 2018, and is headquartered in New Braunfels, Texas.
The Company is a provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. The Company’s global, omni-channel delivery model is focused on providing its clients three key services – Digital Customer Experience, Trust + Safety and Artificial Intelligence ("AI") Services. The Company has designed its platform to enable it to rapidly scale and benefit from its clients’ growth. Through its agile and responsive operational model, the Company delivers services from multiple delivery sites that span globally from the United States, the Philippines, India and other parts of the world.
The Company’s major service offerings are described in more detail below:
Digital Customer Experience: Principally consists of omnichannel customer care services, primarily delivered through digital (non-voice) channels. Also included in this offering are learning experience and sales and customer acquisition services.
Trust + Safety: Principally consists of monitoring, reviewing and managing user and advertiser-generated content on online platforms to ensure it complies with community guidelines, legal regulations and platform specific policies. Also included in this offering are our services for risk management, compliance, identity management and fraud.
AI Services: Principally consists of large language model support and high-quality data labeling services, annotation, context relevance and transcription services performed for the purpose of training and tuning machine learning algorithms, enabling them to develop cutting-edge AI systems.
On May 8, 2025, the Company entered into an Agreement and Plan of Merger (as it may be amended from time to time, the “Merger Agreement”) to be acquired by an affiliate of Blackstone, the Company’s Co-Founder and Chief Executive Officer, Bryce Maddock, and the Company’s Co-Founder and President, Jaspar Weir (collectively, the “Buyer Group”), pursuant to which the Buyer Group agreed to acquire 100% of the outstanding shares of the Company’s Class A common stock that it does not already own (the “Merger”). Pursuant to the Merger Agreement and subject to the satisfaction or waiver of certain closing conditions and on the terms set forth therein, Company stockholders are to receive $16.50, in cash, per share. The corporation surviving the Merger (the “Surviving Company”) will be collectively owned, directly or indirectly, by (i) BCP FC Aggregator L.P., (ii) The Maddock 2015 Irrevocable Trust, The Bryce Maddock Family Trust, The Maddock 2015 Exempt Irrevocable Trust and Bryce Maddock, (iii) The Weir 2015 Irrevocable Trust, The Jaspar Weir Family Trust, The Weir 2015 Exempt Irrevocable Trust and Jaspar Weir (the stockholders described in clauses (i)-(iii), collectively, the “Continuing Stockholders”) and (iv) the other holders of Continuing Shares (as defined in the Merger Agreement) (if any).
Completion of the Merger is subject to certain closing conditions and approvals, including the receipt of required regulatory and stockholder approvals (including the approval of the holders of common stock of the Company not owned by the Buyer Group). The Merger Agreement also includes certain covenants of the Company, including with respect to the non-solicitation of alternative acquisition proposals, as well as other customary representations, warranties and covenants by the Company and Breeze Merger Corporation, a Delaware corporation (the “Merger Corporation”). Completion of the Merger is not subject to a financing condition.
On July 1, 2025, the Company filed a preliminary proxy statement with the SEC in connection with a special meeting of the stockholders of the Company to consider and vote on the Merger and related matters. Subsequently, the Company filed an amendment to the preliminary proxy statement on July 31, 2025.
The Merger is expected to close in the second half of 2025. Upon completion, the Company’s common stock will no longer be listed on any public market.
- Summary of Significant Accounting Policies
(a)Basis of Presentation
The accounting and reporting policies of the Company are in accordance with accounting principles generally accepted in the United States of America ("US GAAP"). Our Annual Report on Form 10-K for the year ended December 31, 2024 (the "Annual Report"), as filed with the Securities and Exchange Commission (the "SEC"), includes a discussion of the significant accounting policies used in the preparation of our consolidated financial statements. There have been no changes to the Company’s significant accounting policies described in the Annual Report that have had a material impact on the Company’s condensed consolidated financial statements and related notes.
These unaudited condensed consolidated financial statements and accompanying notes have been prepared in accordance with US GAAP for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and notes required by US GAAP for complete financial statements and should be read in conjunction with the Company’s audited consolidated financial statements and notes thereto for the year ended December 31, 2024 included in the Annual Report. In the opinion of the Company, the accompanying unaudited condensed consolidated financial statements contain all adjustments, consisting of only normal recurring adjustments, necessary for a fair statement of its financial position as of June 30, 2025 and its statements of income, comprehensive income and shareholders’ equity for the three and six months ended June 30, 2025 and 2024, and cash flows for the six months ended June 30, 2025 and 2024. The condensed consolidated balance sheet as of December 31, 2024, was derived from audited annual financial statements but does not contain all of the footnote disclosures from the annual financial statements.
(b)Use of Estimates
The preparation of consolidated financial statements in conformity with US GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates. Significant items subject to such estimates and assumptions include the determination of useful lives and impairment of fixed assets; allowances for credit losses; the valuation of deferred tax assets; the measurement of lease liabilities and right-of-use assets; valuation of forward contracts; valuation of stock-based compensation; valuation of acquired intangible assets and goodwill, as well as related impairment assessments, and reserves for income tax uncertainties and other contingencies.
(c)Principles of Consolidation
The accompanying consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation. The Company has no variable interest entities in its corporate structure.
(d)Concentration Risk
Most of the Company’s clients are located in the United States. Clients outside of the United States are concentrated in Europe.
For the three and six months ended June 30, 2025 and 2024, the following client represented greater than 10% of the Company’s service revenue:
| Client | Service revenue percentage | |||
|---|---|---|---|---|
| Three months ended June 30, | Six months ended June 30, | |||
| 2025 | 2024 | 2025 | 2024 | |
| A | 26% | 20% | 26% | 20% |
As of June 30, 2025 and December 31, 2024, the following clients represented greater than 10% of the Company’s accounts receivable:
| Accounts receivable percentage | ||
|---|---|---|
| Client | June 30, 2025 | December 31, 2024 |
| A | 19% | 19% |
| B | Less than 10% | 11% |
The Company’s principal operations, including the majority of its employees and the fixed assets owned by its wholly owned subsidiaries, are located in the Philippines.
(e)Recent Accounting Pronouncements
The Company currently qualifies as an "emerging growth company" under the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”). Accordingly, the Company is provided the option to adopt new or revised accounting guidance either (i) within the same periods as those otherwise applicable to non-emerging growth companies or (ii) within the same time periods as private companies. The Company has elected to adopt new or revised accounting guidance within the same time period as private companies.
Recently issued accounting pronouncements
In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This standard improves the transparency of rate reconciliation and income taxes paid disclosures by requiring (1) consistent categories and greater disaggregation of information in the rate reconciliation and (2) income taxes paid disaggregated by jurisdiction. The standard also improves the effectiveness and comparability of disclosures by (1) adding disclosures of pretax income (loss) and income tax expense (benefit) and (2) removing disclosures that no longer are considered cost beneficial or relevant. This ASU will be effective for the Company for fiscal years beginning after December 15, 2025. Early adoption is permitted. This ASU will be applied prospectively, with retrospective application permitted. The Company does not expect the adoption of this ASU to have a material impact on its consolidated financial statements.
In November 2024, the FASB issued ASU 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expense. The amendments in this Update require (1) disclosure of employee compensation, depreciation and intangible asset amortization included in each expense caption presented on the face of the income statement within continuing operations (“relevant expense captions”); (2) certain amounts that are already required to be disclosed under current GAAP to be included in the same disclosure as the other disaggregation requirements; (3) a qualitative description of the amounts remaining in relevant expense captions that are not separately disaggregated quantitatively; and (4) disclosure of the total amount of selling expenses and, in annual reporting periods, the Company’s definition of selling expenses. This ASU will be effective for the Company for fiscal years beginning after December 15, 2026, and interim periods within fiscal years beginning after December 15, 2027. Early adoption is permitted. This ASU should be applied either prospectively or retrospectively. The Company is currently reviewing this ASU.
- Revenue from Contracts with Customers
Disaggregation of Revenue
The Company's revenues are derived from contracts with customers related to business outsourcing services that it provides. The following table presents the breakdown of the Company’s revenues by service offering:
| Three months ended June 30, | Six months ended June 30, | |||
|---|---|---|---|---|
| (in thousands) | 2025 | 2024 | 2025 | 2024 |
| Digital Customer Experience | $165,082 | $148,352 | $324,944 | $291,843 |
| Trust + Safety | 76,451 | 59,066 | 148,911 | 114,338 |
| AI Services | 52,553 | 30,510 | 98,023 | 59,217 |
| Service revenue | $294,086 | $237,928 | $571,878 | $465,398 |
The majority of the Company’s revenues are derived from contracts with customers who are located in the United States. However, the Company delivers its services from geographies outside of the United States. The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided from:
| Three months ended June 30, | Six months ended June 30, | |||
|---|---|---|---|---|
| (in thousands) | 2025 | 2024 | 2025 | 2024 |
| Philippines | $160,191 | $138,308 | $311,908 | $269,521 |
| United States | 32,393 | 25,267 | 65,614 | 50,857 |
| India | 37,079 | 29,468 | 72,507 | 58,377 |
| Rest of World | 64,423 | 44,885 | 121,849 | 86,643 |
| Service revenue | $294,086 | $237,928 | $571,878 | $465,398 |
Contract Balances
Accounts receivable, net of allowance for credit losses includes $104.1 million and $92.7 million of unbilled revenue as of June 30, 2025 and December 31, 2024, respectively.
- Forward Contracts
The Company transacts business in various foreign currencies and has international sales and expenses denominated in foreign currencies, subjecting the Company to foreign currency exchange rate risk. During 2025 and 2024, the Company entered into foreign currency exchange rate forward contracts, with five commercial banks as the counterparties, with maturities of generally 12 months or less, to reduce the volatility of cash flows, primarily related to forecasted costs denominated in Philippine pesos, Indian rupees, Mexican pesos and Colombian pesos. In addition, the Company utilizes foreign currency exchange rate contracts to mitigate foreign currency exchange rate risk associated with foreign currency-denominated assets and liabilities, primarily intercompany balances. The Company does not use foreign currency exchange rate contracts for trading purposes.
Cash Flow Hedges
The following table presents the Company's realized gains associated with our cash flow hedges reclassified from accumulated other comprehensive loss ("AOCL") to earnings:
| Three months ended June 30, | Six months ended June 30, | |||
|---|---|---|---|---|
| (in thousands) | 2025 | 2024 | 2025 | 2024 |
| Cost of services | $(1,499) | $— | $(1,066) | $— |
| Selling, general and administrative expense | (308) | — | (219) | — |
| Depreciation expense | (91) | — | (65) | — |
| Total amount reclassified from AOCL | $(1,898) | $— | $(1,350) | $— |
The following table presents the Company's settled forward contracts designated as cash flow hedges:
| Three months ended June 30, | Six months ended June 30, | |||
|---|---|---|---|---|
| (in thousands) | 2025 | 2024 | 2025 | 2024 |
| Notional amount of settled forward contracts in Philippine pesos | $46,842 | $— | $92,777 | $— |
| Notional amount of settled forward contracts in Indian rupees | 12,302 | — | 24,101 | — |
| Notional amount of settled forward contracts in Mexican pesos | 4,217 | — | 8,598 | — |
| Notional amount of settled forward contracts in Colombian pesos | 10,687 | — | 20,845 | — |
| Total notional amount of settled forward contracts designated as cash flow hedges | $74,048 | $— | $146,321 | $— |
The following table presents the Company's outstanding forward contracts designated as cash flow hedges:
| (in thousands) | June 30, 2025 | December 31,2024 |
|---|---|---|
| Notional amount of outstanding forward contracts in Philippine pesos | $158,121 | $152,803 |
| Notional amount of outstanding forward contracts in Indian rupees | 50,459 | 41,819 |
| Notional amount of outstanding forward contracts in Mexican pesos | 15,087 | 14,380 |
| Notional amount of outstanding forward contracts in Colombian pesos | 40,922 | 35,141 |
| Total notional amount of outstanding forward contracts designated as cash flow hedges | $264,589 | $244,143 |
All cash flow hedges were determined to be highly effective, with no component of any gain or loss excluded from the assessment of hedge effectiveness, for the periods presented. Net unrealized gains on cash flow hedges for the three and six months ended June 30, 2025 were $5.5 million and $11.5 million, respectively. As of June 30, 2025, the net accumulated gain on our foreign currency cash flow hedges expected to be reclassed from AOCL into earnings within the next 12 months was $6.0 million. See Note 13, “Accumulated Other Comprehensive Loss” foradditional information regarding changes in accumulated other comprehensive loss.
Derivatives Not Designated as Hedging Instruments
The following table presents the Company's settled forward contracts and realized and unrealized losses associated with derivative contracts not designated as hedging instruments:
| Three months ended June 30, | Six months ended June 30, | |||
|---|---|---|---|---|
| (in thousands) | 2025 | 2024 | 2025 | 2024 |
| Notional amount of settled forward contracts in Philippine pesos | $— | $41,690 | $— | $87,654 |
| Notional amount of settled forward contracts in Indian rupees | — | 10,488 | — | 22,893 |
| Total notional amount of settled forward contracts | $— | $52,178 | $— | $110,547 |
| Realized losses from settlement of forward contracts | $— | $2,076 | $— | $2,769 |
| Unrealized losses on forward contracts | $— | $1,966 | $— | $3,463 |
There wereno outstanding forward contracts not designated as hedging instruments as of June 30, 2025 and December 31, 2024.
Fair Value Measurements
The Company’s derivatives are carried at fair value using various pricing models that incorporate observable market inputs, such as interest rate yield curves and currency rates, which are Level 2 inputs. By entering into derivative contracts, the Company is exposed to counterparty credit risk, or the failure of the counterparty to perform under the terms of the derivative contract. Derivative valuations incorporate credit risk adjustments that are necessary to reflect the probability of default by the counterparty or by the Company. For the periods presented, the non-performance risk of the Company and the counterparties did not have a material impact on the fair value of the derivative instruments.
For financial statement presentation purposes, the Company does not offset assets and liabilities under master netting arrangements. The following table presents information about the Company’s assets and liabilities that are measured at fair value on a recurring basis at June 30, 2025 and December 31, 2024 and indicates the fair value hierarchy of the valuation techniques utilized to determine such fair value:
| June 30, 2025 | ||||||
|---|---|---|---|---|---|---|
| Fair value measurements using · Total Gross Fair Value · Effect of Master Netting Arrangements · Net Amounts | ||||||
| (in thousands) · Level 1inputs · Level 2inputs · Level 3inputs | ||||||
| Assets | ||||||
| Money market funds | $41,677 | $— | $— | $41,677 | $— | $41,677 |
| Derivatives designated as hedging instruments: | ||||||
| Forward contracts receivable | $— | $6,253 | $— | $6,253 | $(274) | $5,979 |
| Liabilities | ||||||
| Derivatives designated as hedging instruments: | ||||||
| Forward contracts payable | $— | $274 | $— | $274 | $(274) | $— |
| December 31, 2024 | ||||||
|---|---|---|---|---|---|---|
| Fair value measurements using · Total Gross Fair Value · Effect of Master Netting Arrangements · Net Amounts | ||||||
| (in thousands) · Level 1 inputs · Level 2 inputs · Level 3 inputs | ||||||
| Assets | ||||||
| Money market funds | $60,346 | $— | $— | $60,346 | $— | $60,346 |
| Derivatives designated as hedging instruments: | ||||||
| Forward contracts receivable | $— | $2 | $— | $2 | $(2) | $— |
| Liabilities | ||||||
| Derivatives designated as hedging instruments: | ||||||
| Forward contracts payable | $— | $4,221 | $— | $4,221 | $(2) | $4,219 |
- Property and Equipment, net
The components of property and equipment, net as of June 30, 2025 and December 31, 2024, were as follows:
| (in thousands) | June 30,2025 | December 31,2024 |
|---|---|---|
| Leasehold improvements | $96,462 | $76,171 |
| Technology and computers | 131,439 | 115,816 |
| Furniture and fixtures | 11,438 | 8,480 |
| Construction in process | 4,807 | 5,476 |
| Other property and equipment | 21,479 | 16,260 |
| Property and equipment, gross | 265,625 | 222,203 |
| Accumulated depreciation | (179,080) | (155,428) |
| Property and equipment, net | $86,545 | $66,775 |
The Company’s principal operations are in the Philippines where the majority of property and equipment resides under its wholly owned subsidiaries. The table below presents the Company’s total property and equipment by geographic location as of June 30, 2025 and December 31, 2024:
| (in thousands) | June 30,2025 | December 31,2024 |
|---|---|---|
| Philippines | $31,723 | $22,888 |
| United States | 7,093 | 7,116 |
| India | 15,303 | 11,830 |
| Colombia | 19,760 | 12,950 |
| Rest of World | 12,666 | 11,991 |
| Property and equipment, net | $86,545 | $66,775 |
- Goodwill and Intangibles
The changes in the carrying amount of goodwill during the period were as follows:
| (in thousands) | |
|---|---|
| Balance as of December 31, 2024 | $216,791 |
| Foreign currency translation | 2,748 |
| Balance as of June 30, 2025 | $219,539 |
Intangible assets consisted of the following as of June 30, 2025 and December 31, 2024:
| June 30, 2025 | December 31, 2024 | |||||
|---|---|---|---|---|---|---|
| (in thousands) | Intangibles,Gross | AccumulatedAmortization | Intangibles,Net | Intangibles,Gross | AccumulatedAmortization | Intangibles,Net |
| Customer relationships | $252,609 | $(112,149) | $140,460 | $251,245 | $(103,162) | $148,083 |
| Trade names | 41,900 | (18,855) | 23,045 | 41,900 | (17,458) | 24,442 |
| Other intangibles | 129 | (129) | — | 158 | (158) | — |
| Total | $294,638 | $(131,133) | $163,505 | $293,303 | $(120,778) | $172,525 |
- Long-Term Debt
The balances of current and noncurrent portions of debt consisted of the following as of June 30, 2025 and December 31, 2024:
| June 30, 2025 | December 31, 2024 | |||||
|---|---|---|---|---|---|---|
| (in thousands) | Current | Noncurrent | Total | Current | Noncurrent | Total |
| Term Loan | $18,562 | $231,863 | $250,425 | $15,188 | $241,988 | $257,176 |
| Less: Debt financing fees | (378) | (442) | (820) | (379) | (631) | (1,010) |
| Total | $18,184 | $231,421 | $249,605 | $14,809 | $241,357 | $256,166 |
2022 Credit Agreement
On September 7, 2022, the Company amended and restated its prior credit agreement (as amended and restated the "2022 Credit Agreement"), which includes a $270.0 million term loan (the "2022 Term Loan Facility") and a $190.0 million revolving credit facility (the "2022 Revolving Credit Facility" and, together with the 2022 Term Loan Facility, the "2022 Credit Facilities").
The 2022 Term Loan Facility matures on September 7, 2027. We have elected to pay interest on borrowings under the 2022 Term Loan Facility based on the SOFR rate. The interest rate in effect for the 2022 Term Loan Facility as of June 30, 2025 was 6.646% per annum. Due to its variable interest rates, the carrying amount of debt approximates fair value based on the present value of future cash flows using Level 2 inputs.
The 2022 Revolving Credit Facility terminates on September 7, 2027. As of June 30, 2025, the Company hadno balance outstanding and $190.0 million of borrowing availability under the 2022 Revolving Credit Facility.
The Company was in compliance with all debt covenants as of June 30, 2025.
- Leases
The following table presents operating lease costs recorded to cost of services:
| Three months ended June 30, | Six months ended June 30, | |||
|---|---|---|---|---|
| (in thousands) | 2025 | 2024 | 2025 | 2024 |
| Operating lease costs - Cost of services | $6,160 | $4,642 | $11,886 | $9,119 |
Operating lease costs recorded to selling, general and administrative expenses were immaterial.
The following table presents the weighted average remaining lease term and weighted average discount rate for the Company's operating leases as of June 30, 2025 and December 31, 2024:
| June 30, 2025 | December 31, 2024 | |
|---|---|---|
| Weighted average remaining lease term | 3.5 years | 3.5 years |
| Weighted average discount rate | 6.9% | 6.6% |
The following table presents supplemental cash flow information related to the Company's operating leases:
| Six months ended June 30, | ||
|---|---|---|
| (in thousands) | 2025 | 2024 |
| Cash paid for amounts included in the measurement of operating lease liabilities | $10,280 | $9,636 |
| ROU assets obtained in exchange for operating lease liabilities | 19,877 | 3,979 |
The future lease payments on the Company's operating lease liabilities as of June 30, 2025 were as follows:
| (in thousands) | |
|---|---|
| 2025-remainder of year | $12,340 |
| 2026 | 21,889 |
| 2027 | 16,225 |
| 2028 | 11,214 |
| 2029 | 8,204 |
| Thereafter | 1,461 |
| Total lease payments | 71,333 |
| Less: imputed interest | (8,025) |
| Total lease liabilities | $63,308 |
- Commitments and Contingencies
Legal Proceedings
The Company is subject to various legal proceedings, claims, and litigation arising in the ordinary course of business. Although the outcomes of such matters cannot be predicted with certainty, the Company believes that resolution of all such pending matters will not, either individually or in the aggregate, have a material adverse effect on its business, operating results, cash flows, or financial condition. However, given the inherent unpredictability of litigations, arbitrations, claims, inquiries, investigations and proceedings, it is possible that an adverse outcome in certain matters could have a material adverse effect on our business, operating results, cash flows, or financial condition in any future period. In addition, there can be no assurance that material losses will not be incurred from claims where potential losses have not yet been determined to be probable or possible and reasonably estimable.
On February 23, 2022, a purported class action lawsuit captioned Lozada v. TaskUs, Inc. et al. (No. 22-cv-1479-JPC), was filed in the United States District Court for the Southern District of New York against the Company, our Chief Executive Officer, our President, and our Chief Financial Officer. The complaint alleges that the registration statement filed in connection with the Company’s initial public offering (“IPO”) and the Company’s second and third quarter 2021 earnings calls contained materially false and misleading information in violation of the federal securities laws. On October 20, 2022, the court entered an order appointing Humberto Lozada as lead plaintiff in the lawsuit. On December 16, 2022, lead plaintiff filed an amended complaint, alleging additional misstatements in certain of the Company’s 2021 earnings releases filed on Form 8-K and at an investor conference, and asserting additional securities claims, including against members of TaskUs’s board of directors as well as BCP FC Aggregator L.P. The complaint seeks unspecified damages and an award of costs and expenses, including reasonable attorneys’ fees, as well as equitable relief. On February 17, 2023, TaskUs and the other named defendants filed a motion to dismiss. On October 16, 2023, the plaintiffs voluntarily dismissed with prejudice certain claims based on certain theories of liability. On February 24, 2025, the Company entered into a Stipulation and Agreement of Settlement (the “Settlement Agreement”), which the Court preliminarily approved on June 13, 2025. A settlement hearing is scheduled for October 16, 2025. The Settlement Agreement includes a combined payment by defendants of $17.5 million, inclusive of plaintiffs’ attorneys’ fees and expenses, and a full and complete release of all claims. The Company's insurance retention and policies fully funded the settlement amount in July 2025. The defendants have entered into the Settlement Agreement solely to eliminate the burden, expense, uncertainty, and risk of further litigation and have denied, and continue to deny, any and all allegations of liability or wrongdoing.
On January 15, 2025, putative TaskUs stockholder James Eaton filed a derivative lawsuit in the Court of Chancery of the State of Delaware, captioned Eaton v. Maddock, et al. (C.A. No. 2025-0043-NAC), purportedly on behalf of the Company against certain current and former members of its board of directors. Eaton previously delivered a demand pursuant to 8 Del. C. §220 on TaskUs on July 3, 2024, which the Company responded to on September 16, 2024. The Eaton complaint includes allegations similar to those in the Lozada case and asserts a claim for breach of fiduciary duty. In particular, the complaint alleges that TaskUs’s public filings included misstatements regarding its low employee attrition rate and high Glassdoor rating in the lead-up periods to the Company’s IPO and secondary public offering in October 2021 (“SPO”). The complaint includes one count for breach of fiduciary duty and alleges that because of TaskUs’s breach, the Company has suffered damages in the form of: (1) legal fees associated with the Lozada litigation; (2) loss of reputation and goodwill; (3) costs associated with investigations into the misstatement allegations; (4) money used to facilitate the IPO and SPO; (5) insider profits derived from the IPO and SPO; and (6) loss of Company revenue and profits. On June 5, 2025, the parties moved to stay the action pending the closing of the Merger, which the Court granted on June 6, 2025. The Company is unable to predict, with a reasonable degree of certainty, the likely outcome of this litigation.
On March 6, 2025, putative TaskUs stockholder Kalvin Tucker filed a derivative lawsuit in the United States District Court for the Southern District of New York, captioned Tucker v. Dixit, et al. (No. 25-cv-01875), purportedly on behalf of the Company against certain current and former members of its board of directors. The Tucker complaint includes allegations that are substantially similar to those in the Eaton case and asserts claims for contribution, breach of fiduciary duty, aiding and abetting breaches of fiduciary duty, unjust enrichment, and waste. On June 10, 2025, the parties moved to stay the action pending the closing of the Merger, which the Court granted on June 11, 2025. The Company is unable to predict, with a reasonable degree of certainty, the likely outcome of this litigation.
The Company is also currently defending three lawsuits that present in large degree the same legal or factual issues, with allegations that are similar in nature. We believe that these three lawsuits are without merit and intend to defend each vigorously. The Company cannot predict at this point the length of time that these actions will be ongoing or the liability, if any, which may arise therefrom. As these actions are still in preliminary phases, any potential loss or impact on financial position or results of operations cannot yet be estimated.
On April 1, 2022, a purported class action lawsuit captioned Gregory Forsberg, Christopher Gunter, Samuel Kissinger, and Scott Sipprell vs. TaskUs, Inc. and Shopify, Inc., Shopify Holdings (USA), Inc., Shopify (USA) Inc. (No. 1:22-cv-00436-UNA), was filed in the United States District Court for the District of Delaware. The complaint alleges the named defendants failed to exercise reasonable care in securing and safeguarding consumer information in connection with a 2020 data breach impacting Ledger SAS cryptocurrency hardware wallets, resulting in the unauthorized public release of approximately 272,000 pieces of detailed personally identifiable information, including Plaintiffs’ and class members’ full names, email addresses, postal addresses, and telephone numbers. Thefour named plaintiffs allege aggregate losses of approximately $140,000, and allege that the damages exceed $5 million for purposes of class action jurisdiction. On April 8, 2022, the Company filed a motion to dismiss, which is currently pending. On June 11, 2025, the parties signed an agreement to settle all of the plaintiffs' individual claims for an immaterial amount. The case was dismissed with prejudice on July 29, 2025.
On September 16, 2022, a lawsuit captioned My Choice Software, LLC vs. TaskUs, Inc., Tassilo Heinrich, Shopify, Inc., Shopify Holdings (USA) Inc., Shopify (USA) Inc., Does 1-50, No. 22-cv-1710 was filed in the United States District Court, Central District of California. The complaint alleges the defendants profited off of the plaintiff's information. The complaint seeks unspecified damages and an award of costs and expenses, including reasonable attorneys’ fees, as well as equitable and injunctive relief. On February 13, 2023, the Company filed a motion to dismiss the amended complaint. In May 2023, the Court issued an Order dismissing certain parties, staying the case as to the Company and denying as moot the Company's previously filed motion to dismiss. This case is currently stayed.
On November 22, 2023, TaskUs was added as an additional defendant in a lawsuit captioned Naeem Seirafi, Edward Baton, Anthony Comilla, Brett Deeney, and Abraham Vilinger, individually and on behalf of all others similarly situated v. Ledger SAS, Shopify (USA) Inc., Shopify Inc., and TaskUs, Inc., No. 21-cv-02470 pending in the United States District Court, Northern District of California. The complaint alleges defendants failed to exercise reasonable care in securing and safeguarding consumer information in connection with a 2020 data breach impacting Ledger cryptocurrency hardware wallets, resulting in the unauthorized public release of approximately 272,000 pieces of detailed personally identifiable information, including Plaintiffs’ and “Class” members’ full names, email addresses, postal addresses, and telephone numbers. The complaint asserts claims against TaskUs for negligence, negligence per se, declaratory and injunctive relief, and for violations of the New York Deceptive Trade Practices Act. The named plaintiffs’ alleged damages of approximately $557,000 and an award of costs and expenses, including reasonable attorneys’ fees, as well as declaratory and injunctive relief, and other damages. On September 19, 2024, TaskUs filed a motion to dismiss, which the Court granted on February 6, 2025. On July 17, 2025, plaintiffs filed a petition for interlocutory review with the Ninth Circuit Court of Appeals, seeking immediate review of the February 6, 2025 Order. The Ninth Circuit has not yet determined whether it will grant review.
On May 27, 2025, a purported class action captioned Nelson Estrada, individually and on behalf of all others similarly situated v. TaskUs, Inc., was filed in the United States District Court for the Southern District of New York against the Company. The complaint alleges that plaintiff’s data was implicated in a Coinbase data breach announced on May 14, 2025, and that breach involved TaskUs employees providing overseas support services to Coinbase who improperly accessed information related to his account. The complaint asserts claims for negligence, negligence per se, breach of implied contract, unjust enrichment, declaratory and injunctive relief, violation of the unfair competition statutes of various states, and violation of the California Consumer Privacy Act. Plaintiff seeks to certify a class of all persons in the United States whose personally identifiable information was compromised in the Coinbase data breach, as well as a similarly defined California sub-class and requests damages, pre- and post-judgment interest, attorneys’ fees, and any other relief allowable under law. On July 17, 2025, the Company sought a pre-motion conference seeking permission to file a motion to dismiss. The matter is set for a pre-motion conference in August 2025. The Company is unable to predict, with a reasonable degree of certainty, the likely outcome of this litigation.
Indemnification
In addition, in the ordinary course of business, the Company enters into agreements of varying scope and terms pursuant to which it agrees to indemnify clients, vendors and other business partners with respect to certain matters, including, but not limited to, losses arising out of breach of such agreements, cybersecurity breach, services to be provided by us or from intellectual property infringement claims made by third parties. Historically, we have not experienced significant losses on these types of indemnification obligations; however, the Company may incur significant losses related to such indemnification obligations in the future.
- Stock-Based Compensation
The following table summarizes the stock option, restricted stock unit ("RSU") and performance stock unit ("PSU") activity for thesix months ended June 30, 2025:
| Options · RSUs · PSUs | ||||||
|---|---|---|---|---|---|---|
| Number ofoptions | Weighted -averageexercise price | Number ofRSUs | Weighted -averagegrant date fair value | Number ofPSUs | Weighted -averagegrant date fair value | |
| Outstanding at January 1, 2025 | 4,846,497 | $18.58 | 4,309,358 | $17.50 | 3,693,417 | $4.67 |
| Granted | — | $— | 1,758,292 | $13.35 | 396,198 | $13.15 |
| Exercised or released | (943,805) | $7.55 | (1,393,936) | $16.52 | (26,667) | $14.67 |
| Forfeited, cancelled, or expired | (1,620) | $9.46 | (272,552) | $15.91 | (3,307,060) | $3.98 |
| Outstanding at June 30, 2025 | 3,901,072 | $21.26 | 4,401,162 | $16.25 | 755,888 | $11.78 |
The PSUs granted during the six months ended June 30, 2025 vest contingently over three years subject to continued service and the achievement of certain Revenue and Adjusted EBITDA targets (performance conditions).
The following table summarizes the components of stock-based compensation expense recognized for the periods presented:
| Three months ended June 30, | Six months ended June 30, | |||
|---|---|---|---|---|
| (in thousands) | 2025 | 2024 | 2025 | 2024 |
| Cost of services | $250 | $501 | $452 | $1,181 |
| Selling, general and administrative expense | 8,057 | 10,620 | 16,604 | 20,175 |
| Total | $8,307 | $11,121 | $17,056 | $21,356 |
As of June 30, 2025, there was $0.8 million, $30.9 million and $2.9 million of unrecognized compensation expense related to the Company’s unvested stock options, RSUs and PSUs, respectively, that is expected to be recognized over a weighted-average period of 0.6 years,1.5 years and 1.6 years, respectively. Certain PSUs contain performance conditions, which may result in a different amount of expense recognized over the term of the awards.
- Income Taxes
In determining its interim provision for income taxes, the Company used an estimated annual effective tax rate, which is based on expected income before taxes, statutory tax rates and tax planning opportunities available in the various jurisdictions in which the Company operates. Certain significant or unusual items are separately recognized in the period in which they occur and can be a source of variability in the effective tax rate from quarter to quarter.
The Company recorded provision for income taxes of $7.0 million and $7.3 million in the three months ended June 30, 2025 and 2024, respectively. The effective tax rate was 25.9% and 36.8% for the three months ended June 30, 2025 and 2024, respectively.
The Company recorded provision for income taxes of $15.6 million and $13.8 million in the six months ended June 30, 2025 and 2024, respectively. The effective tax rate was 27.5% and 36.3% for the six months ended June 30, 2025 and 2024, respectively. The difference between the effective tax rate and the 21% federal statutory rate in the six months ended June 30, 2025 was primarily due to state taxes, Global Intangible Low-Taxed Income ("GILTI") inclusion, nondeductible compensation of officers partially offset by Foreign-Derived Intangible Income and other discrete items. The difference between the effective tax rate and the 21% federal statutory rate in the six months ended June 30, 2024 was primarily due to GILTI inclusion, nondeductible compensation of officers, and tax benefits of income tax holidays in foreign jurisdiction.
The One Big Beautiful Bill Act (“OBBBA”) was enacted on July 4, 2025 and the Company continues to evaluate the impact on its financial position. The OBBBA is not currently expected to materially impact the Company’s effective tax rate or cash flows in the current fiscal year.
- Earnings Per Share
The Company has Class A common stock and Class B common stock outstanding. Because the only difference between the two classes of common stock are related to voting, transfer and conversion rights, the Company has not presented earnings per share under the two-class method, as earnings per share are the same for both Class A common stock and Class B common stock.
The following table summarizes the computation of basic and diluted earnings per share for the three and six months ended June 30, 2025 and 2024:
| Three months ended June 30, | Six months ended June 30, | |||
|---|---|---|---|---|
| (in thousands, except share and per share data) | 2025 | 2024 | 2025 | 2024 |
| Numerator: | ||||
| Net income | $20,047 | $12,598 | $41,195 | $24,312 |
| Denominator: | ||||
| Weighted-average common shares outstanding – basic | 89,493,215 | 88,331,992 | 89,766,782 | 88,563,601 |
| Effect of dilutive securities | 3,083,590 | 3,297,938 | 3,349,391 | 3,176,307 |
| Weighted-average common shares outstanding – diluted | 92,576,805 | 91,629,930 | 93,116,173 | 91,739,908 |
| Net income per common share: | ||||
| Basic | $0.22 | $0.14 | $0.46 | $0.27 |
| Diluted | $0.22 | $0.14 | $0.44 | $0.27 |
The Company excluded 3,159,946 and 3,175,817 potential common stock equivalents from the computation of diluted EPS for the three and six months ended June 30, 2025, respectively, and 3,408,439 and 3,411,655 potential common stock equivalents from the computation of diluted EPS for the three and six months ended June 30, 2024, respectively, because the effect would have been anti-dilutive. There were 578,110 and 3,373,417 potential common stock equivalents outstanding as of June 30, 2025 and 2024, respectively, with market or performance conditions which were not met at the relevant date, that were excluded from the calculation of diluted EPS.
- Accumulated Other Comprehensive Loss
The following tables summarize the changes in accumulated balances of other comprehensive income (loss) for the three and six months ended June 30, 2025:
| (in thousands) | Foreign Currency Translation Adjustments | Retirement Benefit Reserves | Unrealized Gains (Losses) on Cash Flow Hedges | Accumulated Other Comprehensive Loss |
|---|---|---|---|---|
| Balance as of March 31, 2025 | $(18,422) | $(418) | $1,949 | $(16,891) |
| Other comprehensive income (loss) before reclassifications | 4,729 | (31) | 5,452 | 10,150 |
| Income tax effects | — | 3 | (1,177) | (1,174) |
| Amounts reclassified from accumulated other comprehensive income | — | — | (1,898) | (1,898) |
| Income tax effects | — | — | 396 | 396 |
| Other comprehensive income (loss) | 4,729 | (28) | 2,773 | 7,474 |
| Balance as of June 30, 2025 | $(13,693) | $(446) | $4,722 | $(9,417) |
| (in thousands) | Foreign Currency Translation Adjustments | Retirement Benefit Reserves | Unrealized Gains (Losses) on Cash Flow Hedges | Accumulated Other Comprehensive Loss |
|---|---|---|---|---|
| Balance as of December 31, 2024 | $(21,659) | $(397) | $(3,333) | $(25,389) |
| Other comprehensive income (loss) before reclassifications | 7,966 | (54) | 11,548 | 19,460 |
| Income tax effects | — | 5 | (2,427) | (2,422) |
| Amounts reclassified from accumulated other comprehensive income | — | — | (1,350) | (1,350) |
| Income tax effects | — | — | 284 | 284 |
| Other comprehensive income (loss) | 7,966 | (49) | 8,055 | 15,972 |
| Balance as of June 30, 2025 | $(13,693) | $(446) | $4,722 | $(9,417) |
The following tables summarize the changes in accumulated balances of other comprehensive income (loss) for the three and six months ended June 30, 2024:
| (in thousands) | Foreign Currency Translation Adjustments | Retirement Benefit Reserves | Unrealized Gains (Losses) on Cash Flow Hedges | Accumulated Other Comprehensive Loss |
|---|---|---|---|---|
| Balance as of March 31, 2024 | $(13,018) | $159 | $— | $(12,859) |
| Other comprehensive income (loss) before reclassifications | (7,734) | 17 | — | (7,717) |
| Other comprehensive income (loss) | (7,734) | 17 | — | (7,717) |
| Balance as of June 30, 2024 | $(20,752) | $176 | $— | $(20,576) |
| (in thousands) | Foreign Currency Translation Adjustments | Retirement Benefit Reserves | Unrealized Gains (Losses) on Cash Flow Hedges | Accumulated Other Comprehensive Loss |
|---|---|---|---|---|
| Balance as of December 31, 2023 | $(9,705) | $154 | $— | $(9,551) |
| Other comprehensive income (loss) before reclassifications | (11,047) | 22 | — | (11,025) |
| Other comprehensive income (loss) | (11,047) | 22 | — | (11,025) |
| Balance as of June 30, 2024 | $(20,752) | $176 | $— | $(20,576) |
- Segment Information
Our chief executive officer is our chief operating decision maker, who allocates resources to, and assesses the performance of, each operating segment using information based on factors including client demand and capacity and consolidated net income. Therefore, the Company has determined that it operates in a single operating and reportable segment.
The following table presents the significant expenses for the Company’s single segment:
| Three months ended June 30, | Six months ended June 30, | |||
|---|---|---|---|---|
| 2025 | 2024 | 2025 | 2024 | |
| Operating expenses: | ||||
| Personnel costs (Cost of services)(1) | $152,754 | $120,675 | $296,700 | $236,314 |
| Operating costs (Selling, general, and administrative expense)(2) | 49,142 | 43,333 | 97,258 | 86,063 |
| Stock-based compensation expense(3) | 8,428 | 11,128 | 17,646 | 21,692 |
| Non-operating costs (Selling, general, and administrative expense)(4) | 11,088 | 2,318 | 11,391 | 2,618 |
| Other (Cost of services)(5) | 27,562 | 22,698 | 54,584 | 41,780 |
| Depreciation | 9,867 | 9,978 | 19,870 | 20,767 |
| Amortization of intangible assets | 4,997 | 4,982 | 9,973 | 9,967 |
| Loss (gain) on disposal of assets | (114) | 94 | (144) | (83) |
| Total operating expenses | $263,724 | $215,206 | $507,278 | $419,118 |
(1) Represents salaries and wages and employee welfare costs, excluding stock-based compensation expense, of employees that can be directly attributed to the delivery of services.
(2) Represents operating costs related to sales and marketing and other administrative departments, including personnel costs, professional fees, travel expenses, cloud-based capabilities, insurance premiums and other corporate expenses.
(3) Represents stock-based compensation expense for cost of services and selling, general and administrative expense, as well as associated payroll tax.
(4) Includes operational efficiency costs and transaction costs in 2025 and certain litigation costs that are considered non-recurring and outside of the ordinary course of business in 2024.
(5) Represents other costs that can be directly attributed to delivery of services, including the costs for sites and technology, recruiting, professional development and employee engagement.
The text of this filing, as the company filed it with the SEC, without its images or exhibits. This is not investment advice.