Freshworks Inc.
For the period ended Mar 31, 2025. Filed Apr 29, 2025.
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Mar 31, 2025 · Filed Apr 29, 2025
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Notes to Condensed Consolidated Financial Statements
(UNAUDITED)
- Basis of Presentation and Summary of Significant Accounting Policies
Basis of Presentation and Principles of Consolidation
The accompanying condensed consolidated financial statements of Freshworks Inc. and its subsidiaries have been prepared in conformity with accounting principles generally accepted in the United States of America (GAAP). All intercompany balances and transactions have been eliminated in consolidation.
The accompanying condensed consolidated balance sheet as of March 31, 2025, the condensed consolidated statements of operations, of comprehensive loss, of cash flows, and of stockholders’ equity for the three months ended March 31, 2025 and 2024, and the related notes to such condensed consolidated financial statements are unaudited. These unaudited condensed consolidated financial statements are presented in accordance with the rules and regulations of the U.S. Securities and Exchange Commission (SEC) and do not include all disclosures normally required in annual consolidated financial statements prepared in accordance with GAAP. In management’s opinion, the unaudited condensed consolidated financial statements have been prepared on a basis consistent with the annual consolidated financial statements and reflect all adjustments, which include only normal recurring adjustments, necessary for the fair statement of our financial position as of March 31, 2025 and our results of operations and cash flows for the three months ended March 31, 2025 and 2024. The results of operations for the three months ended March 31, 2025 are not necessarily indicative of the results to be expected for the full year or any other future interim or annual period.
The condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes included in our Annual Report on Form 10-K for the year ended December 31, 2024, which was filed with the SEC on February 20, 2025.
Use of Estimates
The preparation of the condensed consolidated financial statements in accordance with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of income and expense during the reporting periods. Significant items subject to such estimates and assumptions include, but are not limited to, the following:
determination of standalone selling price (SSP) for each distinct performance obligation included in customer contracts with multiple performance obligations;
allowance for doubtful accounts;
benefit period of deferred contract acquisition costs;
capitalization of internal-use software development costs;
fair value of goodwill;
useful lives of long-lived assets, including intangible assets;
valuation of deferred tax assets;
valuation of employee defined benefit plan and other compensation liabilities;
fair value of share-based awards; and
incremental borrowing rate used for operating leases.
Concentrations of Risk
Financial instruments that potentially expose us to significant concentration of credit risk consist primarily of cash, cash equivalents, marketable securities, and accounts receivable. Our cash, cash equivalents and marketable securities are generally held with large financial institutions and are in excess of the federally insured limits provided on such deposits. In addition, we have cash and cash equivalents held in international bank accounts, which are denominated primarily in euros, British Pounds, and Indian Rupees.
There were no customers that individually exceeded 10% of our revenue for the three months ended March 31, 2025 and 2024 or that represented 10% or more of our consolidated accounts receivable balance as of March 31, 2025.
We primarily rely upon our third-party cloud infrastructure partner, Amazon Web Services, to serve customers and operate certain aspects of its services. Any disruption of this cloud infrastructure partner would impact our operations and our business could be adversely impacted.
Significant Accounting Policies
Our significant accounting policies are described in the Annual Report on Form 10-K for the year ended December 31, 2024. There have been no significant changes to these policies that have had a material impact on the condensed consolidated financial statements and the related notes for the three months ended March 31, 2025.
Recent Accounting Pronouncements
Accounting Standards Not Yet Adopted
In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. ASU 2023-09 requires entities to provide more information in the rate reconciliation table and about income taxes paid, including certain disclosures that would be disaggregated by jurisdiction and other categories. This authoritative guidance should be applied prospectively and will be effective for us starting in our annual disclosures for 2025. Retrospective application is permitted. This guidance is only related to disclosures and is not expected to have a significant impact on our condensed consolidated financial statements.
In November 2024, the FASB issued ASU No. 2024-03, Income Statement-Reporting Comprehensive Income-Expense Disaggregation Disclosures. Additionally, in January 2025, the FASB issued ASU 2025-01 to clarify the effective date of ASU 2024-03. The standard provides guidance to expand disclosures related to the disaggregation of income statement expenses, which requires more detailed information about specified categories of expenses included in certain expense captions presented on the face of the income statement. This authoritative guidance is effective for us starting in our annual disclosures for 2027 and interim periods starting 2028. Early adoption is permitted. The amendments may be applied either (1) prospectively to financial statements issued for reporting periods after the effective date of this ASU or (2) retrospectively to all prior periods presented in the financial statements. This guidance is only related to disclosure and is not expected to have a significant impact on our condensed consolidated financial statements.
- Cash Equivalents and Marketable Securities
Cash equivalents and available-for-sale debt securities consisted of the following as of the periods presented below (in thousands):
| March 31, 2025 | ||||
|---|---|---|---|---|
| Amortized Cost | Unrealized Gains | Unrealized Losses | Fair Value | |
| Cash equivalents: | ||||
| Money market funds | $441,907 | $— | $— | $441,907 |
| U.S. treasury securities | 23,562 | — | (1) | 23,561 |
| Corporate debt securities | 52,813 | — | — | 52,813 |
| Total cash equivalents | 518,282 | — | (1) | 518,281 |
| Debt securities: | ||||
| U.S. treasury securities | 155,837 | 408 | (7) | 156,238 |
| U.S. government agency securities | 115,193 | 190 | (9) | 115,374 |
| Corporate debt securities | 55,450 | 98 | (9) | 55,539 |
| Certificates of deposit | 73,927 | — | — | 73,927 |
| Total debt securities | 400,407 | 696 | (25) | 401,078 |
| Total cash equivalents and debt securities | $918,689 | $696 | $(26) | $919,359 |
| December 31, 2024 | ||||
|---|---|---|---|---|
| Amortized Cost | Unrealized Gains | Unrealized Losses | Fair Value | |
| Cash equivalents: | ||||
| Money market funds | $507,655 | $— | $— | $507,655 |
| Total cash equivalents | 507,655 | — | — | 507,655 |
| Debt securities: | ||||
| U.S. treasury securities | 215,773 | 612 | (17) | 216,368 |
| U.S. government agency securities | 144,474 | 321 | (12) | 144,783 |
| Corporate debt securities | 62,070 | 101 | (21) | 62,150 |
| Certificates of deposit | 26,449 | — | — | 26,449 |
| Total debt securities | 448,766 | 1,034 | (50) | 449,750 |
| Total cash equivalents and debt securities | $956,421 | $1,034 | $(50) | $957,405 |
The following table presents gross unrealized losses and fair values for the securities that were in a continuous unrealized loss position as of the periods presented below (in thousands):
| March 31, 2025 | ||||||
|---|---|---|---|---|---|---|
| Less than 12 months | Greater than 12 months | Total | ||||
| Fair Value | Unrealized Loss | Fair Value | Unrealized Loss | Fair Value | Unrealized Loss | |
| U.S. treasury securities | $39,165 | $(7) | $— | $— | $39,165 | $(7) |
| U.S. government agency securities | 14,618 | (8) | 1,999 | (1) | 16,617 | (9) |
| Corporate debt securities | 15,691 | (9) | — | — | 15,691 | (9) |
| Total | $69,474 | $(24) | $1,999 | $(1) | $71,473 | $(25) |
| December 31, 2024 | ||||||
|---|---|---|---|---|---|---|
| Less Than 12 Months | 12 Months or Greater | Total | ||||
| Fair Value | Unrealized Loss | Fair Value | Unrealized Loss | Fair Value | Unrealized Loss | |
| U.S. treasury securities | $13,819 | $(16) | $4,993 | $(1) | $18,812 | $(17) |
| U.S. government agency securities | 8,197 | (7) | 9,995 | (5) | 18,192 | (12) |
| Corporate debt securities | 7,998 | (19) | 5,982 | (2) | 13,980 | (21) |
| Total | $30,014 | $(42) | $20,970 | $(8) | $50,984 | $(50) |
The amortized cost and fair value of the available-for-sale debt securities based on contractual maturities are as follows (in thousands):
| March 31, 2025 | ||
|---|---|---|
| Amortized Cost | Fair Value | |
| Due within one year | $370,885 | $371,487 |
| Due after one year but within five years | 29,522 | 29,591 |
| Total | $400,407 | $401,078 |
Accrued interest receivable of $3.2 million and $3.3 million was classified in prepaid expenses and other current assets in the condensed consolidated balance sheet as of March 31, 2025 and December 31, 2024, respectively
- Fair Value Measurements
We measure our financial assets at fair value each reporting period using a fair value hierarchy that prioritizes the use of observable inputs and minimizes the use of unobservable inputs when measuring fair value. The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1 measurements) and the lowest priority to measurements involving significant unobservable inputs (Level 3 measurements). The three levels of the fair value hierarchy are as follows:
Level 1—Inputs are observable and reflect quoted prices in active markets for identical assets or liabilities that we have the ability to access at the measurement date.
Level 2—Inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly.
Level 3—Inputs that are unobservable.
Money market funds and U.S. treasury securities are classified within Level 1 because they are valued using quoted market prices or alternative pricing sources and models utilizing market observable inputs. Other debt securities and investments are classified within Level 2 if the investments are valued using model driven valuations which use observable inputs such as quoted market prices, benchmark yields, reported trades, broker/dealer quotes or alternative pricing sources with reasonable levels of price transparency. Available-for-sale debt securities are held by custodians who obtain investment prices from a third-party pricing provider that incorporates standard inputs in various asset price models.
We didnot have any assets or liabilities subject to fair value remeasurement on a nonrecurring basis as of March 31, 2025 and December 31, 2024.
Assets and Liabilities Measured at Fair Value on a Recurring Basis
The following table represents the fair value hierarchy for our financial assets measured at fair value on a recurring basis as of the periods presented below (in thousands):
| March 31, 2025 | |||
|---|---|---|---|
| Fair Value Measured Using | |||
| Level 1 | Level 2 | Total | |
| Financial assets: | |||
| Cash equivalents: | |||
| Money market funds | $441,907 | $— | $441,907 |
| U.S. treasury securities | 23,561 | — | 23,561 |
| Corporate debt securities | — | 52,813 | 52,813 |
| Marketable securities: | |||
| U.S. treasury securities | 156,238 | — | 156,238 |
| U.S. government agency securities | — | 115,374 | 115,374 |
| Corporate debt securities | — | 55,539 | 55,539 |
| Certificates of deposit | — | 73,927 | 73,927 |
| Total financial assets | $621,706 | $297,653 | $919,359 |
| December 31, 2024 | |||
|---|---|---|---|
| Fair Value Measured Using | |||
| Level 1 | Level 2 | Total | |
| Financial assets: | |||
| Cash equivalents: | |||
| Money market funds | $507,655 | $— | $507,655 |
| Marketable securities: | |||
| U.S. treasury securities | 216,368 | — | 216,368 |
| U.S. government agency securities | — | 144,783 | 144,783 |
| Corporate debt securities | — | 62,150 | 62,150 |
| Certificates of deposit | — | 26,449 | 26,449 |
| Total financial assets | $724,023 | $233,382 | $957,405 |
The fair value of derivative assets and liabilities as of March 31, 2025, and all related unrealized and realized gains and losses during the three months ended March 31, 2025, were not material. As of March 31, 2025 and December 31, 2024, the total notional amount of outstanding designated foreign currency forward contracts was$62.7 million and $50.5 million, respectively.
- Balance Sheet Components
Property and Equipment, net
The following table summarizes property and equipment, net as of the periods presented below (in thousands):
| March 31, 2025 | December 31, 2024 | |
|---|---|---|
| Computers | $19,111 | $19,694 |
| Capitalized internal-use software | 37,719 | 34,255 |
| Office equipment | 6,967 | 6,700 |
| Furniture and fixtures | 10,167 | 10,066 |
| Motor vehicles | 283 | 400 |
| Leasehold improvements | 8,290 | 7,847 |
| Construction in progress | 25 | 13 |
| Total property and equipment | 82,562 | 78,975 |
| Less: accumulated depreciation and amortization | (55,069) | (53,082) |
| Property and equipment, net | $27,493 | $25,893 |
The following table summarizes depreciation expense and internal-use software capitalization and amortization during the periods presented below (in thousands):
| Three Months Ended March 31, | ||
|---|---|---|
| 2025 | 2024 | |
| Capitalization of costs associated with internal-use software | 3,464 | 1,581 |
| Amortization expense of capitalized internal-use software | 1,639 | 1,363 |
| Depreciation expense | 1,207 | 1,604 |
As of March 31, 2025 and December 31, 2024, the net carrying value of capitalized internal-use software was $16.3 million and $14.5 million, respectively.
Accrued Liabilities
The following table summarizes accrued liabilities as of the periods presented below (in thousands):
| March 31, 2025 | December 31, 2024 | |
|---|---|---|
| Accrued compensation | $23,119 | $28,269 |
| Accrued reseller commissions | 10,585 | 11,569 |
| Accrued advertising and marketing expenses | 4,848 | 4,414 |
| Advanced payments from customers | 5,255 | 4,487 |
| Accrued taxes | 14,886 | 14,747 |
| Operating lease liabilities, current | 9,263 | 8,073 |
| Contributions withheld for employee stock purchase plan | 2,884 | 1,127 |
| Unsettled share repurchases | — | 1,840 |
| Other accrued expenses | 9,313 | 7,407 |
| Total accrued liabilities | $80,153 | $81,933 |
Noncurrent liabilities include $20.0 million and $21.1 million of long term accrued compensation as of March 31, 2025 and December 31, 2024, respectively.
- Business Combinations
In June 2024, we acquired all outstanding shares of D42 Parent, Inc., an IT asset management company, for $238.1 million. This consideration included a combination of approximately $225.3 million in cash, $8.9 million in common stock issued, and $3.9 million in assumed and converted stock option awards. Through the combination, we expect to offer a more comprehensive IT solution for customers. The identifiable assets and liabilities acquired are primarily $140.8 million of goodwill, $99.0 million of intangible assets, and $(1.7) million in other net assets and liabilities. The assets acquired and liabilities assumed were recorded at fair value. The valuation pertaining to deferred tax liabilities is considered preliminary and we expect to finalize it in the second quarter of 2025, which is within one year from the acquisition date.
We have included the operating results of D42 Parent, Inc. in our condensed consolidated financial statements since the date of the acquisition.
The following unaudited supplemental pro forma financial information is provided for informational purposes only and summarizes the combined results of operations as if the acquisition had occurred on January 1, 2023 (in thousands):
| Three Months Ended March 31, | ||
|---|---|---|
| 2024 | 2023 | |
| Revenue | $173,857 | $146,348 |
| Net loss | $(27,066) | $(47,599) |
The unaudited supplemental pro forma results reflect certain adjustments for the amortization of acquired intangible assets, recognition of stock-based compensation, and acquisition-related transaction expenses. Such pro forma amounts are not necessarily indicative of the results that actually would have occurred had the acquisition been completed on the date indicated, nor is it indicative of our future operating results.
- Intangible Assets, Net
Acquired intangible assets consist of developed technology, customer relationships and trademarks and are amortized on a straight-line basis over their estimated useful lives. The following tables summarize acquired intangible assets as of the periods presented below:
| March 31, 2025 | ||||
|---|---|---|---|---|
| Gross Amount | Accumulated Amortization | Net Carrying Value | Weighted Average Remaining Useful Life | |
| (amounts in thousands) · (in years) | ||||
| Developed technology | $41,196 | $(14,683) | $26,513 | 5.2 |
| Customer relationships | 69,200 | (8,515) | 60,685 | 7.2 |
| Trademarks | 700 | (572) | 128 | 0.2 |
| Total | $111,096 | $(23,770) | $87,326 | |
| December 31, 2024 | ||||
|---|---|---|---|---|
| Gross Amount | Accumulated Amortization | Net Carrying Value | Weighted Average Remaining Useful Life | |
| (amounts in thousands) · (in years) | ||||
| Developed technology | $41,196 | $(13,423) | $27,773 | 5.4 |
| Customer relationships | 69,200 | (6,433) | 62,767 | 7.4 |
| Trademarks | 700 | (400) | 300 | 0.4 |
| Total | $111,096 | $(20,256) | $90,840 | |
Amortization of acquired intangible assets is as follows (in thousands):
| Three Months Ended March 31, | ||
|---|---|---|
| 2025 | 2024 | |
| Cost of revenue | $1,260 | $— |
| Sales and marketing | 2,254 | — |
| Total amortization expense | $3,514 | $— |
As of March 31, 2025, expected future amortization expense related to acquired intangible assets is as follows (in thousands):
| Year Ending December 31, | Amortization Expense |
|---|---|
| Remainder of 2025 | $10,340 |
| 2026 | 13,553 |
| 2027 | 13,553 |
| 2028 | 13,591 |
| 2029 | 13,553 |
| Thereafter | 22,736 |
| Total future amortization | $87,326 |
- Leases
We have operating leases primarily for office space. The leases have remaining lease terms ofone toseven years, some of which include options to extend the lease for up to an additionalsix years. Our leases do not contain any residual value guarantee.
The following table presents various components of the lease costs (in thousands):
| Operating Leases | Three Months Ended March 31, | |
|---|---|---|
| 2025 | 2024 | |
| Operating lease cost | $3,108 | $2,731 |
| Short-term lease cost | 130 | 101 |
| Variable lease cost | 1,303 | 911 |
| Total lease cost | $4,541 | $3,743 |
The weighted-average remaining term of our operating leases and the weighted-average discount rate used to measure the present value of the operating lease liabilities are as follows:
| Lease Term and Discount Rate | March 31, 2025 | March 31, 2024 |
|---|---|---|
| Weighted-average remaining lease term (in years) | 4.2 | 5.2 |
| Weighted-average discount rate | 9.0% | 9.5% |
The following table presents supplemental information arising from lease transactions. Cash payments related to short-term leases are not included in the measurement of the operating lease liabilities, and as such, are excluded from the amounts below (in thousands):
| Three Months Ended March 31, | ||
|---|---|---|
| Supplemental Cash Flow Information: | 2025 | 2024 |
| Cash payments included in the measurement of operating lease liabilities, net of tenant allowance receipts | $1,037 | $3,503 |
As of March 31, 2025, maturities of the operating lease liabilities are as follows (in thousands):
| Operating Leases | |
|---|---|
| Remainder of 2025 | $9,357 |
| 2026 | 11,845 |
| 2027 | 10,102 |
| 2028 | 9,221 |
| 2029 | 4,497 |
| Thereafter | 3,599 |
| Total lease payments | 48,621 |
| Less: imputed interest | (8,760) |
| Present value of operating lease liabilities | $39,861 |
As of March 31, 2025, there wereno material future payments related to signed leases that have not yet commenced.
- Commitments and Contingencies
Other Contractual Commitments
Our other contractual commitments primarily consist of third-party cloud infrastructure agreements and service subscription purchase arrangements used to support operations at the enterprise level. As of March 31, 2025, other contractual commitments totaling $274.0 million remain outstanding under these agreements through 2029.
Litigation and Loss Contingencies
On November 1, 2022, a purported Company stockholder filed a securities class action complaint in the U.S. District Court for the Northern District of California against us, certain of our current officers and directors, and underwriters of our initial public offering (IPO). On February 8, 2023, the court-appointed lead plaintiff and lead counsel. On April 14, 2023, lead plaintiff filed an amended complaint. The amended complaint alleges that defendants violated Sections 11, 12(a)(2), and 15 of the Securities Act of 1933 by making material misstatements or omissions in offering documents filed in connection with our IPO. The amended complaint seeks unspecified damages, interest, fees, costs, and rescission on behalf of purchasers and/or acquirers of common stock issued in our IPO. On September 28, 2023, the court issued an order granting in part and denying in part defendants' motion to dismiss. On January 16, 2025, we filed a motion for summary judgment, which the court granted and entered judgment in our and the other defendants’ favor on April 10, 2025. Plaintiff has until May 12, 2025 to file a notice of appeal.
On March 20, 2023, a purported stockholder derivative complaint was filed in the U.S. District Court for the Northern District of California. The complaint names as defendants our current directors, as well as Freshworks, as nominal defendant, and asserts state and federal claims based on some of the same alleged misstatements as the securities class action complaint. The derivative complaint seeks unspecified damages, attorneys’ fees, and other costs. On June 21, 2023, the court stayed the case in light of the pending securities class action. On October 16, 2023, the court extended the stay of the case in light of the pending securities class action. We and the other defendants continue to vigorously defend against the claims in this action.
From time to time, we have been and may be in the future subject to other legal proceedings, claims, investigations, and government inquiries (collectively, legal proceedings) in the ordinary course of business. We have received and may receive claims from third parties asserting, among other things, infringement of their intellectual property rights, defamation, labor and employment rights, privacy, and contractual rights. There are no currently pending legal proceedings that we believe will have a material adverse impact on our business or condensed consolidated financial statements.
Indemnifications
In the ordinary course of business, we enter into contractual arrangements under which we agree to provide indemnification of varying scope and terms to customers, business partners, and other parties with respect to certain matters, including losses arising out of intellectual property infringement claims made by third parties, if we have violated applicable laws, if we are negligent or commit acts of willful misconduct, and other liabilities with respect to its products and services and its business. In these circumstances, payment is typically conditional on the other party making a claim pursuant to the procedures specified in the particular contract. We also indemnify certain of our officers, directors and employees while they are serving in good faith in their respective capacities. To date, we have not incurred any material costs as a result of such indemnifications and have not accrued any liabilities related to such obligations in its condensed consolidated financial statements.
- Revenue From Contracts with Customers
We primarily derive revenue from subscription fees and related professional services, as well as through sale of software licenses with associated maintenance and professional services.
We sell subscriptions and software licenses directly to customers and indirectly through channel partners with arrangements that are non-cancelable and non-refundable. Our subscription arrangements do not provide customers with the right to take possession of the software supporting the solutions and, as a result, are accounted for as service arrangements. Subscription revenue is recognized ratably over the contract term when the cloud-based software is made available to customers.
Software license revenue is generally sold as bundled arrangements that include the rights to a software license and maintenance and cloud-based software in some cases. For software licenses sold with maintenance and professional services, revenue from the software license is recognized when the software is made available to the customer and maintenance revenue is recognized as support and updates are provided, which is generally ratably over the contract term.
Professional services revenue is comprised of fees charged for services ranging from product configuration, data migration, systems integration, and training. We recognize professional services revenues as services are performed.
We record revenue net of sales or value-added taxes.
Disaggregation of Revenue
The following table summarizes revenue by our product and service offerings during the periods presented (in thousands):
| Three Months Ended March 31, | ||
|---|---|---|
| 2025 | 2024 | |
| Subscription services, software licenses and maintenance | 194,193 | $162,569 |
| Professional services | 2,080 | 2,574 |
| Total revenue | $196,273 | $165,143 |
See Note 10 for revenue by geographic location.
Unbilled Receivables, Deferred Revenue and Remaining Performance Obligations
Unbilled receivables primarily represent revenue recognized in excess of billings from non-cancellable multi-year contract arrangements. As of March 31, 2025 and December 31, 2024, we had $7.2 million and $6.3 million of unbilled receivables, respectively. Unbilled receivables are included within accounts receivable, net on the condensed consolidated balance sheets.
Deferred revenue consists of customer billings in excess of revenue being recognized. As of March 31, 2025 and December 31, 2024, non-current deferred revenue of $3.8 million and $3.9 million, respectively, was included in Other liabilities on the condensed consolidated balance sheet.
Revenue recognized during the three months ended March 31, 2025 and 2024 from amounts included in deferred revenue at the beginning of these periods was $144.5 million and $121.9 million, respectively.
The aggregate balance of remaining performance obligations as of March 31, 2025 was $541.9 million. We expect to recognize $395.6 million of the balance as revenue in the next 12 months and the remainder thereafter. The aggregate balance of remaining performance obligations represents contracted revenue that has not yet been recognized, which includes unearned revenue and unbilled amounts that will be recognized as revenue in future periods.
Deferred Contract Acquisition Costs
The change in the balance of deferred contract acquisition costs during the periods presented is as follows (in thousands):
| Three Months Ended March 31, | ||
|---|---|---|
| 2025 | 2024 | |
| Balance at beginning of the period | $48,640 | $42,672 |
| Add: Contract costs capitalized during the period | 8,704 | 7,072 |
| Less: Amortization of contract costs during the period | (7,583) | (6,652) |
| Balance at end of the period | $49,761 | $43,092 |
- Segment and Geographic Information
We operate in a single operating segment composed of the condensed consolidated financial results of Freshworks. Our Chief Executive Officer (CEO) is the chief operating decision maker (CODM) of Freshworks and the key measures of segment profit or loss that our CODM uses to allocate resources and assess performance is our revenue and consolidated net loss. Significant segment expenses reviewed by our CODM for our single operating segment comprise of stock-based compensation, amortization of acquired intangible assets, and other segment expenses. Other segment expenses utilize operating expenses recognized as research and development, selling and marketing, and general and administrative expenses within our condensed consolidated statement of operations less stock-based compensation and amortization of acquired intangible assets, and primarily related to personnel-related costs. Refer to Note 11—Stockholders' Equity and Stock-Based Compensation and Note 6—Intangible Assets, Net for information regarding amounts pertaining to stock-based compensation and amortization of acquired intangibles.
Revenue by geographic location is determined based on the customers' billing address. The following table summarizes revenue by geographic location (in thousands):
| Three Months Ended March 31, | ||
|---|---|---|
| 2025 | 2024 | |
| North America | $91,471 | $74,030 |
| Europe, Middle East and Africa | 75,810 | 64,107 |
| Asia Pacific | 23,354 | 22,063 |
| Other | 5,638 | 4,943 |
| Total revenue | $196,273 | $165,143 |
Revenue from North America consists primarily of revenue from the United States. For the three months ended March 31, 2025 and 2024, revenue generated from the United States was $82.4 million and $65.9 million, or approximately 42% and 40% of total consolidated revenue, respectively.
The United Kingdom, included within Europe, Middle East and Africa in the table above, contributed $27.2 million and $21.2 million, or approximately 14% and 13% of total consolidated revenue for the three months ended March 31, 2025 and 2024, respectively.
Long-lived assets consist primarily of property, plant and equipment and ROU assets. The following table summarizes long-lived assets by geographic information (in thousands):
| March 31, 2025 | December 31, 2024 | |
|---|---|---|
| North America | $21,558 | $20,052 |
| Europe, Middle East and Africa | 7,887 | 8,391 |
| Asia Pacific | 34,111 | 34,341 |
| Total long-lived assets | $63,556 | $62,784 |
Long-lived assets in North America are primarily located in the United States, and long-lived assets in Asia Pacific are primarily located in India.
- Stockholders' Equity and Stock-Based Compensation
Share Repurchase
In November 2024, our board of directors (the Board) approved the share repurchase program, which authorized the repurchase of up to $400 million of our outstanding Class A common stock. During the three months ended March 31, 2025 we repurchased a total of 6,732,390 shares of Class A common stock under this program in open market transactions for an aggregate purchase price of $111.8 million, resulting in an average price of $16.60 per share. As of March 31, 2025, $272.7 million remained available for future share repurchases under the program. All shares of Class A common stock subsequently repurchased were retired. Upon retirement, the par value of the common stock repurchased was deducted from common stock and any excess of repurchase price over par value was recorded entirely to additional-paid-in capital, or in the absence of additional-paid-in capital, to accumulated deficit, in the condensed consolidated balance sheets.
Equity Compensation Plans
In August 2021, the Board adopted the 2021 Equity Incentive Plan (the 2021 Plan) and the 2021 Employee Stock Purchase Plan (ESPP). Pursuant to the 2021 Plan, the Board may grant incentive stock options to purchase shares of our common stock, non-statutory stock options to purchase shares of our common stock, stock appreciation rights, restricted stock, restricted stock units (RSUs), performance restricted stock units (PRSUs) and other awards. The ESPP enables eligible employees to purchase shares of our Class A common stock. Both the 2021 Plan and ESPP include an automatic increase to their shares reserve on January 1 of each year as set forth in the respective plan documents.
In August 2022, the Compensation Committee of the Board adopted the 2022 Inducement Plan (the Inducement Plan) in accordance with Listing Rule 5635(c)(4) of the Nasdaq Stock Market. Under the Inducement Plan, nonstatutory stock options, stock appreciation rights, restricted stock, RSUs, PRSUs and other awards may be granted as an inducement material to an eligible person's entering into employment with us.
Shares of common stock outstanding and reserved for future issuance were as follows (in thousands):
| March 31, 2025 | |
|---|---|
| 2011 Stock Plan: | |
| Options, RSUs and PRSUs outstanding | 1,127 |
| 2021 Equity Incentive Plan: | |
| Options, RSUs and PRSUs outstanding (1) | 22,920 |
| Shares reserved for future award issuances | 92,206 |
| 2022 Inducement Plan: | |
| Options and RSUs outstanding | 2,568 |
| Shares reserved for future award issuances | 6,738 |
| 2021 Employee Stock Purchase Plan | |
| Shares reserved for future award issuances | 16,006 |
| Total awards outstanding and shares of common stock reserved for issuance | 141,565 |
(1)Outstanding shares include the 2025 Executive PRSUs as discussed below, based on 100% achievement of target performance.
2021 Employee Stock Purchase Plan
Under the ESPP, the price at which common stock is purchased is equal to 85% of the fair market value of a share of our common stock on the first day of the offering period or the applicable purchase date, whichever is lower. The fair market value of common stock will generally be the closing sales price on the determination date. The ESPP provides an offering period of 24 months, with four purchase periods that are generallysix months long and end on May 15 and November 15 of each year. We did not issue any shares under the ESPP during the three months ended March 31, 2025 and 2024, respectively.
The ESPP also includes a reset provision for the purchase price if the fair market value of a share of our common stock on the first day of any purchase period is less than or equal to the fair market value of a share of our common stock on the first day of an ongoing offering. If the reset provision is triggered, a new 24-month offering period begins. Each triggering of the reset provision was considered a modification in accordance with ASC 718, Stock Based Compensation, and the modification charge recognized on a straight-line basis over the new offering period. Historically, the reset provision has been triggered by stock price declines, and the resulting modification have not been material on our stock-based compensation expense.
Stock-based compensation expense related to the ESPP was $0.9 million and $1.2 million for the three months ended March 31, 2025 and 2024, respectively.
Stock Options
Stock options are generally granted with an exercise price equal to the fair market value of a share of common stock on the date of grant, have a 10-year contractual term, and vest over afour-year period.
| Share Information: | Number of Shares (in thousands) | Weighted-Average Exercise Price | Weighted-Average Remaining Contractual Term (in years) | Aggregate Intrinsic Value (in thousands) (1) |
|---|---|---|---|---|
| Balance as of December 31, 2024 | 2,569 | $10.30 | 7.4 | $15,066 |
| Stock options exercised | (147) | $0.33 | ||
| Balance as of March 31, 2025 | 2,422 | $10.91 | 7.5 | $6,159 |
| Options vested and expected to vest as of March 31, 2025 | 2,422 | $10.91 | 7.5 | $6,159 |
| Options exercisable as of March 31, 2025 | 1,229 | $12.59 | 6.9 | $1,189 |
(1)Aggregate intrinsic value for stock options represents the difference between the exercise price and the per share fair value of our common stock as of the end of the period, multiplied by the number of stock options outstanding, exercisable, or vested.
Restricted Stock Units
RSUs are granted at fair market value as of the date of the grant and typically vest over afour-year period.
RSU activity, which includes PRSUs, during the three months ended March 31, 2025 was as follows:
| Share Information: | Number of Shares | Weighted-Average Grant Date Fair Value Per Share |
|---|---|---|
| (in thousands, except per share data) | ||
| Unvested, as of December 31, 2024 | 21,797 | $18.54 |
| Granted | 5,868 | $16.56 |
| Vested (1) | (2,548) | $21.84 |
| Forfeited/Cancelled | (924) | $16.69 |
| Unvested, as of March 31, 2025 | 24,193 | $17.78 |
(1) During the three months ended March 31, 2025, total shares that vested were$2.5 million, of which$1.0 million were withheld for tax purposes.
The total fair value of vested RSUs during the three months ended March 31, 2025 and 2024 was $55.6 million and $45.1 million, respectively.
Performance-Based Awards
Executive Chairman Awards
In September 2021, the Board approved a grant of 6,000,000 PRSUs to the Company’s then CEO, now current Executive Chairman, with a time-based service condition beginning January 1, 2022, and a market condition involving five separate stock price hurdles ranging from $70.00 to $200.00 per share for each of thefive vesting tranches (2021 Executive Chairman Performance Award). In February 2024, the Board approved the cancellation of the 2021 Executive Chairman Performance Award and the grant of a new 2024 Executive Chairman Award, both effective March 1, 2024. The 2024 Executive Chairman Award comprised of 70% time-based RSUs that vest quarterly over four years and 30% PRSUs with terms consistent with the 2024 Executive PRSUs discussed below.
The 2024 Executive Chairman Award is considered a modification and the remaining unrecognized stock-based compensation expense of $61.9 million from the 2021 Executive Chairman Performance Award will be recognized over the vesting period of the modified awards. For the three months ended March 31, 2025 and 2024, we recognized $5.2 million and $1.9 million, respectively, of stock-based compensation expense related to the 2024 Executive Chairman Award. As of March 31, 2025, the performance conditions for this award have been met and time-based vesting was the only condition yet to be satisfied over the remaining requisite service period.
Executive PRSUs
In March 2025 and February 2024, the Board approved the grant of PRSUs to certain members of the executive team (Executive PRSUs), subject to service and performance-based vesting conditions. The performance-based vesting conditions include revenue and free cash flow targets for each respective performance year, from January 1 to December 31, and vest over three years from the grant date.70% and 30% of each Executive PRSU award will be earned based on our achievement of revenue and free cash flow targets, respectively. As of March 31, 2025, the performance conditions for the 2024 Executive PRSUs have been met and time-based vesting was the only condition yet to be satisfied over the remaining requisite service period. The 2025 performance target allows our executives to earn up to a maximum of 173.6% of target performance in the aggregate for significant outperformance.
The fair value of each PRSU is based on the fair value of our common stock on the date of grant. Stock-based compensation associated with these Executive PRSUs is recognized using the accelerated attribution method over the requisite service period, based on our periodic assessment of the probability that the performance will be achieved. For thethree months ended March 31, 2025 and 2024, we recognized $1.9 million and $0.6 million of stock-based compensation expense related to the Executive PRSUs, respectively.
Stock-Based Compensation
Total stock-based compensation expense recorded for the three months ended March 31, 2025 and 2024 was as follows (in thousands):
| Three Months Ended March 31, | ||
|---|---|---|
| 2025 | 2024 | |
| Cost of revenue | $1,518 | $1,521 |
| Research and development(1) | 9,213 | 8,666 |
| Sales and marketing | 13,409 | 17,301 |
| General and administrative(2) | 27,524 | 24,954 |
| Stock-based compensation, net of amounts capitalized | 51,664 | 52,442 |
| Capitalized stock-based compensation | 692 | 374 |
| Total stock-based compensation expense | $52,356 | $52,816 |
(1) Stock-based compensation expense recorded to research and development in the condensed consolidated statements of operations excludes amounts that were capitalized for internal-use software.
(2) General and administrative expense includes stock-based compensation associated with RSUs and PRSUs granted to our Executive Chairman of $11.3 million and $13.5 million for the three months ended March 31, 2025 and 2024, respectively.
As of March 31, 2025, unrecognized stock-based compensation expense related to unvested stock-based awards was as follows (in thousands, except for period data):
| Unrecognized Stock-Based Compensation | Weighted-Average Period to Recognize Expense(in years) | |
|---|---|---|
| RSUs and PRSUs | $373,527 | 2.8 |
| Stock options | 6,363 | 1.3 |
| ESPP | 4,189 | 0.8 |
| Total unrecognized stock-based compensation expense | $384,079 |
- Restructuring Charges
In November 2024, the Board approved a restructuring plan as a part of our efforts to align our talent with our strategic priorities and to improve operating efficiency. As a result, during the three months ended March 31, 2025, we recorded restructuring charges of $0.4 million in our condensed consolidated statements of operations. The restructuring plan is substantially complete and any remaining liability as of March 31, 2025 is expected to be paid by the end of the second quarter of 2025.
The following table shows the total amount incurred and accrued related to restructuring charges (in thousands):
| Amount | |
|---|---|
| Accrued restructuring costs as December 31, 2024 | $2,350 |
| Restructuring charges incurred during the period | 405 |
| Amounts paid during the period | (1,493) |
| Other | (453) |
| Accrued restructuring costs as of March 31, 2025 | $809 |
- Income Taxes
Our quarterly tax provision and estimates of its annual effective tax rate are estimates due to several factors, including changes in pre-tax income (or loss), the mix of jurisdictions to which such income relates, discrete items (such as windfalls or shortfalls from stock-based compensation) in the period offset with our valuation allowance. The provision for income taxes was$3.9 million and $4.0 million for the three months ended March 31, 2025 and 2024, respectively.
- Net Loss Per Share
Basic net loss per share attributable to common stockholders is computed by dividing the net loss by the number of weighted-average outstanding shares of common stock. Diluted net loss per share attributable to common stockholders is determined by giving effect to all potential common equivalents during the reporting period, unless including them yields an antidilutive result. We consider our stock options and RSUs as potential common stock equivalents, but excluded them from the computation of diluted net loss per share attributable to common stockholders for the three months ended March 31, 2025 and 2024, as their effect was antidilutive.
The rights, including the liquidation and dividend rights, of the holders of Class A and Class B common stock are identical, except with respect to voting, conversion, and transfer rights. As the liquidation and dividend rights are identical, the undistributed earnings are allocated on a proportionate basis to each class of common stock and the resulting basic and diluted net loss per share attributable to common stockholders, are the same for both Class A and Class B common stock on both an individual and combined basis.
The following table sets forth the computation of basic and diluted net loss per share attributable to common stockholders (in thousands, except per share data):
| Three Months Ended March 31, | ||
|---|---|---|
| 2025 | 2024 | |
| Numerator: | ||
| Net loss | $(1,304) | $(23,325) |
| Denominator: | ||
| Weighted-average shares used in computing net loss per share attributable to Class A and Class B common stockholders - basic and diluted | 301,280 | 297,870 |
| Net loss per share attributable to Class A and Class B common stockholders - basic and diluted | $— | $(0.08) |
The following table summarizes the potential common equivalents that were excluded from the computation of diluted net loss per share attributable to Class A and Class B common stockholders for the periods presented (in thousands):
| Three Months Ended March 31, | ||
|---|---|---|
| 2025 | 2024 | |
| RSUs and PRSUs | 24,193 | 21,219 |
| Stock options | 2,422 | 2,363 |
| ESPP | 245 | 268 |
| Total | 26,860 | 23,850 |
The text of this filing, as the company filed it with the SEC, without its images or exhibits. This is not investment advice.