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TRUPANION, INC.

For the period ended Sep 30, 2025. Filed Nov 6, 2025.

View on SEC.gov

About this filing

A company's report for each of its first three quarters. The financial statements are not audited. It shows how the business has moved since the last annual report, and what management says changed.

Sep 30, 2025 · Filed Nov 6, 2025

TRUP$34.26-3.5%Stored close · as of Nov 10, 2026

Extracted filing text, with the paragraph anchors used by the comparison.

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Item 1. Financial Statements

TRUPANION, INC.Condensed Consolidated Statements of Operations(in thousands, except share data)(unaudited)
Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
Revenue$366,920$327,456$1,062,452$948,377
Cost of revenue:
Veterinary invoice expense(1)263,127238,814766,157703,485
Other cost of revenue(1)43,73939,263130,311119,017
Total cost of revenue306,866278,077896,468822,502
Operating expenses:
Technology and development(1)9,8877,93326,54523,083
General and administrative(1)18,31116,97758,32546,903
New pet acquisition expense(1)21,94618,30862,30553,025
Depreciation and amortization4,0514,38111,80412,542
Total operating expenses54,19547,599158,979135,553
Loss from investment in joint venture—(34)(305)(184)
Operating income (loss)5,8591,7466,700(9,862)
Interest expense2,7903,8209,68311,071
Other (income), net(3,530)(3,538)(18,684)(9,601)
Income (loss) before income taxes6,5991,46415,701(11,332)
Income tax (benefit) expense726391,898(43)
Net income (loss)$5,873$1,425$13,803$(11,289)
Net income (loss) per share:
Basic$0.14$0.03$0.32$(0.27)
Diluted$0.13$0.03$0.32$(0.27)
Weighted average shares of common stock outstanding:
Basic43,076,69542,233,90342,849,76942,076,998
Diluted43,562,13242,822,50543,550,32642,076,998
(1)Includes stock-based compensation expense as follows:
Veterinary invoice expense$677$847$2,221$2,625
Other cost of revenue5855541,6791,561
Technology and development1,7051,2594,3263,774
General and administrative4,9714,12514,54611,435
New pet acquisition expense1,5611,5556,0135,743
TRUPANION, INC.Condensed Consolidated Statements of Comprehensive Income (Loss)(in thousands)(unaudited)
Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
Net income (loss)$5,873$1,425$13,803$(11,289)
Other comprehensive income (loss):
Foreign currency translation adjustments(1,423)2,8053,1311,288
Net unrealized gain on available-for-sale investments1452,2098601,552
Other comprehensive income (loss), net of taxes(1,278)5,0143,9912,840
Comprehensive income (loss)$4,595$6,439$17,794$(8,449)
TRUPANION, INC.Condensed Consolidated Balance Sheets(in thousands, except share data)
September 30, 2025December 31, 2024
Assets · (unaudited)
Current assets:
Cash and cash equivalents$154,773$160,295
Short-term investments193,761147,089
Accounts and other receivables, net of allowance for credit losses of $1,595 at September 30, 2025 and $1,117 at December 31, 2024302,534274,031
Prepaid expenses and other assets16,96315,912
Total current assets668,031597,327
Restricted cash34,13639,235
Long-term investments981373
Property, equipment, and internal-use software, net104,683102,191
Intangible assets, net24,77213,177
Other long-term assets7,18617,579
Goodwill40,38436,971
Total assets$880,173$806,853
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable$12,760$11,532
Accrued liabilities and other current liabilities43,57733,469
Reserve for veterinary invoices53,97251,635
Deferred revenue279,713251,640
Long-term debt - current portion7501,350
Total current liabilities390,772349,626
Long-term debt113,790127,537
Deferred tax liabilities2,2521,946
Other liabilities4,7974,476
Total liabilities511,611483,585
Stockholders’ equity:
Common stock: $0.00001 par value per share, 100,000,000 shares authorized; 44,220,625 and 43,192,339 issued and outstanding at September 30, 2025; 43,516,631 and 42,488,445 shares issued and outstanding at December 31, 2024——
Preferred stock: $0.00001 par value per share, 10,000,000 shares authorized; no shares issued and outstanding——
Additional paid-in capital595,802568,302
Accumulated other comprehensive income (loss)1,379(2,612)
Accumulated deficit(212,085)(225,888)
Treasury stock, at cost: 1,028,186 shares at September 30, 2025 and December 31, 2024(16,534)(16,534)
Total stockholders’ equity368,562323,268
Total liabilities and stockholders’ equity$880,173$806,853
Trupanion, Inc. Condensed Consolidated Statements of Stockholders' Equity(in thousands, except share amounts) (unaudited)
Common Stock · Additional Paid-in Capital · Accumulated Other Comprehensive Income (Loss) · Accumulated Deficit · Treasury Stock · Total Stockholders' Equity
Shares · Amount
Balance at July 1, 202542,987,772$—$587,289$2,657$(217,958)$(16,534)$355,454
Issuance of common stock in connection with the Company's equity award programs, net of tax withholdings204,567—(1,099)———(1,099)
Stock-based compensation expense——9,612———9,612
Other comprehensive loss———(1,278)——(1,278)
Net Income————5,873—5,873
Balance at September 30, 202543,192,339$—$595,802$1,379$(212,085)$(16,534)$368,562
Common Stock · Additional Paid-in Capital · Accumulated Other Comprehensive Income (Loss) · Accumulated Deficit · Treasury Stock · Total Stockholders' Equity
Shares · Amount
Balance at July 1, 202442,159,631$—$553,122$(1,771)$(228,969)$(16,534)$305,848
Issuance of common stock in connection with the Company's equity award programs, net of tax withholdings181,064—(545)———(545)
Stock-based compensation expense——8,433———8,433
Other comprehensive income———5,014——5,014
Net income————1,425—1,425
Balance at September 30, 202442,340,695$—$561,010$3,243$(227,544)$(16,534)$320,175
Trupanion, Inc. Condensed Consolidated Statements of Stockholders' Equity(in thousands, except share amounts) (unaudited)
Common Stock · Additional Paid-in Capital · Accumulated Other Comprehensive Income (Loss) · Accumulated Deficit · Treasury Stock · Total Stockholders' Equity
Shares · Amount
Balance at January 1, 202542,488,445$—$568,302$(2,612)$(225,888)$(16,534)$323,268
Issuance of common stock in connection with the Company's equity award programs, net of tax withholdings703,894—(1,456)———(1,456)
Stock-based compensation expense——28,956———28,956
Other comprehensive income———3,991——3,991
Net Income————13,803—13,803
Balance at September 30, 202543,192,339$—$595,802$1,379$(212,085)$(16,534)$368,562
Common Stock · Additional Paid-in Capital · Accumulated Other Comprehensive Income (Loss) · Accumulated Deficit · Treasury Stock · Total Stockholders' Equity
Shares · Amount
Balance at January 1, 202441,858,866$—$536,108$403$(216,255)$(16,534)$303,722
Issuance of common stock in connection with the Company's equity award programs, net of tax withholdings481,829—(661)———(661)
Stock-based compensation expense——25,563———25,563
Other comprehensive income———2,840——2,840
Net loss————(11,289)—(11,289)
Balance at September 30, 202442,340,695$—$561,010$3,243$(227,544)$(16,534)$320,175

Condensed Consolidated Statements of Cash Flows

(in thousands)

(unaudited)

Nine Months Ended September 30,
20252024
Operating activities
Net income (loss)$13,803$(11,289)
Adjustments to reconcile net income (loss) to cash provided by operating activities:
Depreciation and amortization11,80412,542
Stock-based compensation expense28,78525,138
Realized gain on nonmonetary exchange of preferred stock investment(7,783)—
Other, net1,164(453)
Changes in operating assets and liabilities:
Accounts and other receivables(27,927)(22,020)
Prepaid expenses and other assets(540)2,398
Accounts payable, accrued liabilities, and other liabilities11,017(350)
Reserve for veterinary invoices2,235(6,469)
Deferred revenue27,66825,088
Net cash provided by operating activities60,22624,585
Investing activities
Purchases of investment securities(183,021)(107,375)
Maturities and sales of investment securities137,82781,767
Purchases of property, equipment, and internal-use software(10,206)(7,858)
Other1,6391,552
Net cash used in investing activities(53,761)(31,914)
Financing activities
Repayment of debt financing(15,713)(1,013)
Proceeds from exercise of stock options1,407729
Shares withheld to satisfy tax withholding(2,867)(1,390)
Other(614)(609)
Net cash used in financing activities(17,787)(2,283)
Effect of foreign exchange rate changes on cash, cash equivalents, and restricted cash, net70119
Net change in cash, cash equivalents, and restricted cash(10,621)(9,593)
Cash, cash equivalents, and restricted cash at beginning of period199,530170,464
Cash, cash equivalents, and restricted cash at end of period$188,909$160,871
Supplemental disclosures
Noncash investing and financing activities:
Purchases of property, equipment, and internal-use software included in accounts payable and accrued liabilities$571$484
Purchase of intellectual property in exchange for preferred stock investment$14,783$—

Notes to the Condensed Consolidated Financial Statements (unaudited)

  1. Nature of Operations and Significant Accounting Policies

Description of Business and Basis of Presentation

Trupanion, Inc. (collectively with its wholly-owned subsidiaries, the "Company") provides medical insurance for cats and dogs in the United States, Canada, and certain countries in Continental Europe. Through its data-driven, vertically-integrated approach, the Company develops and offers high-value medical insurance products, priced to take into account each pet's unique characteristics and coverage level.

The financial data as of December 31, 2024 was derived from the Company's audited consolidated financial statements. The accompanying unaudited interim consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") and, in management's opinion, have been prepared on the same basis as the audited financial statements and include all adjustments, consisting of normal recurring adjustments, necessary for the fair presentation of the Company's financial position, results of operations, comprehensive income (loss), stockholders' equity and cash flows for the interim periods. These unaudited interim consolidated financial statements should be read in conjunction with the Company’s audited financial statements included in the Company’s Annual Report on Form 10-K, filed with the U.S. Securities and Exchange Commission ("SEC") on February 27, 2025 ("the 2024 10-K"). The Company's accounting policies are described in Note 1 to the audited financial statements included in the 2024 10-K and, for incremental accounting topics in the current period, are described below. Operating results for the nine months ended September 30, 2025 are not necessarily indicative of the results that may be expected for the full fiscal year or any other interim period.

Use of Estimates

The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. Actual results could differ from such estimates. See Note 1 to the audited financial statements included in the 2024 10-K for additional discussion of these estimates and assumptions.

Acquisition of Intellectual Property

The Company’s intellectual property acquisition was determined to be an asset acquisition in accordance with ASC 805-50, Business Combinations. To conclude if a transaction is an asset acquisition, the Company considers if substantially all of the fair value of the gross assets acquired are concentrated in a single identifiable asset or group of similar identifiable assets. The Company then considers if the acquired set of assets consist of inputs and processes that contribute to the creation of outputs. The acquired assets are recognized based on their cost to the Company, which includes related transaction costs. The Company allocates the purchase price based on relative fair value of the assets acquired. Refer to Note 4 for further discussion on the Company's acquisition of intellectual property.

Nonmonetary Exchange

The Company accounts for nonmonetary exchanges at fair value. If the transaction lacks commercial substance or fair value is not determinable, the asset received is recorded at the carrying amount of the asset surrendered. The Company evaluates each transaction individually to determine the appropriate accounting treatment.

Accumulated Other Comprehensive Income Reclassifications

The Company’s available-for-sale securities are reported at fair value with unrealized gains and losses included in accumulated other comprehensive income (loss). Upon realization, through sale or maturity, realized gains and losses are reclassified out of accumulated other comprehensive income. The Company has made a policy election to report the reclassification of accumulated other comprehensive income (loss), net from the beginning to the end of the period within our Statement of Comprehensive Income (Loss) and Note 11, Accumulated Comprehensive Income (Loss).

Recent Accounting Pronouncements

In December 2023, the Financial Accounting Standards Board ("FASB") issued ASU 2023-09, which improves and expands upon annual income tax disclosures, primarily relating to rate reconciliation and income taxes paid information. The ASU is effective for the Company for annual periods beginning after December 15, 2024. The Company is currently evaluating the impact of adopting ASU 2023-09.

In November 2024, the FASB issued ASU 2024-03, which requires public business entities to disclose additional information about specific expense categories in the notes to the financial statements at interim and annual reporting periods. The ASU is effective for annual periods beginning after December 15, 2026, and interim periods beginning after December 15, 2027, with early adoption permitted. The Company is evaluating the impact of this ASU on its consolidated financial statements.

In September 2025, the FASB issued ASU 2025-06, which modernizes the accounting for software costs that are accounted for under Subtopic 350-40, Intangibles-Goodwill and Other-Internal-Use Software. The ASU is effective for annual periods beginning after December 15, 2027, and interim reporting periods within those annual reporting periods. The Company is currently evaluating the impact of adopting ASU 2025-06.

  1. Net Income (Loss) per Share

Basic net income (loss) per share is computed using the weighted average number of shares of common stock outstanding during the period. Diluted net income (loss) per share is calculated using the weighted average number of shares of common stock plus, when dilutive, potential shares of common stock outstanding using the treasury-stock method. Potential shares of common stock outstanding include stock options, and unvested restricted stock units.

The components of basic and diluted earnings per share were as follows (in thousands, except share and per share information):

Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
Basic earnings per share:
Net income (loss)$5,873$1,425$13,803$(11,289)
Shares used in computation:
Weighted average shares of common stock outstanding43,076,69542,233,90342,849,76942,076,998
Basic earnings per share$0.14$0.03$0.32$(0.27)
Diluted earnings per share:
Net income (loss)$5,873$1,425$13,803$(11,289)
Shares used in computation:
Weighted average shares of common stock outstanding43,076,69542,233,90342,849,76942,076,998
Stock options173,254242,254263,574—
Restricted stock awards and units312,183346,348436,983—
Weighted average number of shares43,562,13242,822,50543,550,32642,076,998
Diluted earnings per share$0.13$0.03$0.32$(0.27)

The following potentially dilutive equity securities were not included in the diluted earnings per share of common stock calculation because they would have had an antidilutive effect:

Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
Stock options———353,025
Restricted stock units102,935317,203969,2011,037,672
  1. Investments

Available-for sale securities are classified as short-term versus long-term investments based on whether they represent the investment of funds available for current operations. Currently, all available-for-sale securities are considered short-term in nature. Held-to-maturity securities are classified as short-term versus long-term investments based on their maturity dates. The amortized cost, gross unrealized holding gains and losses, and estimated fair value of long-term and short-term investments by major security type and class of security were as follows as of September 30, 2025 and December 31, 2024 (in thousands):

AmortizedCostGrossUnrealizedHoldingGainsGrossUnrealizedHoldingLossesFairValue
Long-term investments:
Held-to-maturity investments
U.S. treasury securities$981$3$—$984
$981$3$—$984
Short-term investments:
Available-for-sale investments
U.S. treasury securities$85,398$441$(8)$85,831
Mortgage-backed securities and collateralized mortgage obligations24,059188(21)24,226
Other asset-backed securities23,085168—23,253
Corporate bonds46,008600(5)46,603
$178,550$1,397$(34)$179,913
Held-to-maturity investments
U.S. treasury securities$9,732$4$—$9,736
Certificates of deposit4,116——4,116
$13,848$4$—$13,852
AmortizedCostGrossUnrealizedHoldingGainsGrossUnrealizedHoldingLossesFairValue
Long-term investments:
Held-to-maturity investments
U.S. treasury securities$373$—$(1)$372
$373$—$(1)$372
Short-term investments:
Available-for-sale investments
U.S. treasury securities$70,175$318$(202)$70,291
Mortgage-backed securities and collateralized mortgage obligations12,57680(60)12,596
Other asset-backed securities15,830134(8)15,956
Corporate bonds35,382284(43)35,623
$133,963$816$(313)$134,466
Held-to-maturity investments
U.S. treasury securities$10,591$16$(1)$10,606
Certificates of deposit2,032——2,032
$12,623$16$(1)$12,638

Future maturities of investments classified as available-for-sale and held-to-maturity are as follows (in thousands):

As of September 30, 2025
AmortizedCostFairValue
Available-for-sale:
Due under one year$651$661
Due after one year through five years130,755131,773
Due after five years through ten years——
Due after ten years——
$131,406$132,434
Available-for-sale collateralized:
Due under one year$5,943$5,976
Due after one year through five years30,69330,948
Due after five years through ten years10,26910,307
Due after ten years239248
$47,144$47,479
Held-to-maturity:
Due under one year$13,848$13,852
Due after one year through five years981984
$14,829$14,836

The following tables present the gross unrealized losses and related fair values for the Company's investment in available-for-sale securities, grouped by duration of time in a continuous unrealized loss position as of September 30, 2025 and December 31, 2024 (in thousands):

Less than 12 Months12 Months or MoreTotal
Fair ValueGross Unrealized LossFair ValueGross Unrealized LossFair ValueGross Unrealized Loss
U.S. treasury securities$6,760$(8)$—$—$6,760$(8)
Mortgage-backed securities and collateralized mortgage obligations1,958(3)1,053(18)3,011(21)
Other asset-backed securities68———68—
Corporate bonds2,215(5)——2,215(5)
Total$11,001$(16)$1,053$(18)$12,054$(34)
Less than 12 Months12 Months or MoreTotal
Fair ValueGross Unrealized LossFair ValueGross Unrealized LossFair ValueGross Unrealized Loss
U.S. treasury securities$27,769$(202)$—$—$27,769$(202)
Mortgage-backed securities and collateralized mortgage obligations1,538(20)1,359(40)2,897(60)
Other asset-backed securities186(1)1,737(7)1,923(8)
Corporate bonds6,461(40)736(3)7,197(43)
Total$35,954$(263)$3,832$(50)$39,786$(313)

Unrealized losses on available-for-sale investments relate to interest rate changes. The Company does not expect material credit losses from its available-for-sale investments, considering the composition of the investment portfolio and the credit rating of these investments. The Company determined it is not likely to, and does not intend to, sell securities currently in a loss position prior to a potential recovery of their cost basis. The Company does not expect material credit losses from its held-to-maturity investments, considering the composition of the investment portfolio and the credit loss history of these investments.

Proceeds from the sales of fixed maturity investments classified as available-for-sale were $114.6 million and $59.2 million during the nine months ended September 30, 2025 and 2024, respectively.

  1. Other Investments

Preferred Stock Investment and Nonmonetary Exchange

The Company invested $7.0 million in the preferred stock of a variable interest entity, Baystride, Inc. ("Baystride"), a U.S-based privately held corporation operating in the pet food industry. The Company did not have power over the activities that most significantly impact the economic performance of the entity and was, therefore, not the primary beneficiary. The preferred stock investment in the entity was redeemable and, therefore, was accounted for as an available-for-sale debt security and measured at fair value at each balance sheet date — see Note 5.

During the three months ended June 30, 2025, the Company entered into a purchase agreement for intellectual property developed by Baystride. In exchange for this intellectual property, the Company transferred all of its Baystride preferred stock back to Baystride. The Company concluded that the transaction met the definition of a nonmonetary exchange and an asset acquisition.

The Company determined that the cost to acquire the intellectual property was $14.9 million, which was comprised of the fair value of the Baystride preferred stock relinquished of $14.8 million and direct transaction costs of $0.1 million. The acquired intellectual property has been recorded as a patent within Intangible assets, net on the Company's consolidated balance sheet and will be amortized over a 20-year useful life. The nonmonetary exchange resulted in a gain of $7.8 million, calculated as the difference between the Company's initial $7.0 million investment in Baystride's preferred stock and its $14.8 million fair value on the transaction date. This gain was recorded to Other (income), net within the Company's consolidated statement of operations.

Additionally, the Company had extended a $7.0 million revolving line of credit to Baystride to fund its inventory purchases. Borrowing amounts are subject to limitations based on Baystride’s forecasted revenues and inventory balances. The Company's investment and amounts loaned under the line of credit were recorded in other long-term assets on its consolidated balance sheet. The outstanding loan balance under the line of credit, including accrued interest, was extinguished in July 2025 and was $1.6 million as of December 31, 2024.

Allowance for Credit Losses

The Company regularly evaluates its investments for expected credit losses. The Company considers past events, current conditions, and reasonable and supportable forecasts in estimating an allowance for credit losses. Additionally, the Company considers the ultimate collection of cash flows from its investments and whether the Company has the intent to sell, or if it is more likely than not the Company would be required to sell the security prior to recovery of its amortized cost. Such evaluations are revised as conditions change and new information becomes available. Based on these considerations, the Company established an allowance for credit losses of $1.7 million in the fourth quarter of 2023 related to its investment in the Baystride preferred stock. There was no change to this allowance during the nine months ended September 30, 2024 and the credit loss allowance was reversed in the fourth quarter of 2024 as the fair value of the Company's investment in Baystride was determined to have recovered to an amount above the original investment amount. There was no change to the allowance for credit losses during the nine months ended September 30, 2025.

  1. Fair Value

Fair Value Disclosures - Investments

The following table summarizes, by major security type, the Company's assets that are measured at fair value on a recurring basis, and placement within the fair value hierarchy (in thousands):

As of September 30, 2025
Fair ValueLevel 1Level 2Level 3
Assets
Money market funds$65,127$65,127$—$—
Fixed maturities:
Mortgage-backed securities and collateralized mortgage obligations24,226—24,226—
Other asset-backed securities23,253—23,253—
Corporate bonds46,603—46,603—
U.S. treasury securities85,831—85,831—
Total$245,040$65,127$179,913$—
As of December 31, 2024
Fair ValueLevel 1Level 2Level 3
Assets
Money market funds$91,534$91,534$—$—
Fixed maturities:
Mortgage-backed securities and collateralized mortgage obligations12,596—12,596—
Other asset-backed securities15,956—15,956—
Corporate bonds35,623—35,623—
U.S. treasury securities70,291—70,291—
Preferred stock investment7,916——7,916
Total$233,916$91,534$134,466$7,916

The Company measures the fair value of money market funds, classified as Level 1, based on quoted prices in active markets for identical assets. The fair values of the Company's fixed maturity investments classified as Level 2 are based on either recent trades in inactive markets or quoted market prices of similar instruments and other significant inputs derived from or corroborated by observable market data. Held-to-maturity investments are carried at amortized cost and the fair value and changes in unrealized gains and losses are disclosed in Note 3, Investments. The fair value of these investments is determined in the same manner as available-for-sale securities and are considered either a Level 1 or Level 2 measurement.

The Company recognizes transfers between levels of the fair value hierarchy on the date of the event or change in circumstances that caused the transfer. There were no transfers between levels for the nine months ended September 30, 2025 and the year ended December 31, 2024.

The Company's preferred stock investment (see Note 4) was accounted for as an available-for-sale debt security, and measured at fair value at each balance sheet date and as of the transaction date. The estimated fair value of the preferred stock investment was a Level 3 measurement, and was based on certain unobservable inputs such as the value of the underlying enterprise, volatility, time to liquidity, and market interest rates. Significant changes in any of these unobservable inputs would result in a change in the fair value measurement.

The following table presents the change in fair value of the Company’s preferred stock investment previously carried at fair value and classified as Level 3 (in thousands):

Nine Months Ended September 30,
20252024
Balance at beginning of period$7,916$5,326
Reversal of cumulative unrealized gain included in other comprehensive income (loss)(916)—
Realized gain on nonmonetary exchange of preferred stock investment in Other (income), net7,783—
Exchange of preferred stock for intellectual property(14,783)—
Balance at end of period$—$5,326

Fair Value Disclosures - Other Assets and Liabilities

The Company's other long-term assets balance also included notes receivable of $2.6 million and $4.3 million as of September 30, 2025 and December 31, 2024, respectively, recorded at their estimated collectible amount. The Company estimates that the carrying value of the notes receivable approximates the fair value. The estimated fair value represents a Level 3 measurement within the fair value hierarchy, and is based on market interest rates and the assessed creditworthiness of the third party.

The Company estimates the fair value of long-term debt based upon rates currently available to the Company for debt with similar terms and remaining maturities. This is a Level 3 measurement. Based upon the terms of the debt, the carrying amount of long-term debt approximated fair value at September 30, 2025.

  1. Commitments and Contingencies

Legal Proceedings

From time to time the Company is or may become subject to various legal proceedings arising in the ordinary course of business, including proceedings against members, other entities or regulatory bodies. Estimated liabilities are recorded when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. At this time, the Company does not believe any such matters to be material individually or in the aggregate. These views are subject to change following the outcome of future events or the results of future developments.

  1. Reserve for Veterinary Invoices

The reserve for veterinary invoices is an estimate of the future amount the Company will pay for insurance claims that have not been paid prior to the reporting date. The reserve also includes the Company's estimate of related internal processing costs. The reserve estimate involves actuarial projections and is based on management's assessment of facts and circumstances currently known, and assumptions about anticipated claims development patterns. The Company uses generally accepted actuarial methodologies, such as paid loss development methods, in estimating the amount of the reserve for veterinary invoices. The reserve is made for each of the Company's segments, subscription and other business, and is continually refined as the Company receives and pays veterinary invoices. Changes in management's assumptions and estimates may have a relatively large impact on the reserve and associated expense.

Reserve for veterinary invoices

Summarized below are the changes in the total liability for the Company's subscription business segment (in thousands):

Nine Months Ended September 30,
Subscription20252024
Reserve at beginning of year$23,084$31,548
Veterinary invoices during the period related to:
Current year515,999464,001
Prior years2,789142
Total veterinary invoice expense518,788464,143
Amounts paid during the period related to:
Current year489,216439,325
Prior years23,52329,675
Total paid512,739469,000
Non-cash expenses2,2912,529
Reserve at end of period$26,842$24,162

The Company had unfavorable development on veterinary invoice reserves of $2.8 million for the nine months ended September 30, 2025, including unfavorable development of $1.1 million attributable to accident year 2024 and unfavorable development of $1.7 million attributable to accident year 2023 and prior. The unfavorable development for accident year 2024 and 2023 was primarily driven by higher than expected frequency of claims. Non-cash expenses are primarily comprised of stock-based compensation for employees performing claims processing related duties.

Summarized below are the changes in total liability for the Company's other business segment (in thousands):

Nine Months Ended September 30,
Other Business20252024
Reserve at beginning of year$28,551$31,690
Veterinary invoices during the period related to:
Current year252,895240,690
Prior years(5,526)(1,348)
Total veterinary invoice expense247,369239,342
Amounts paid during the period related to:
Current year227,648209,862
Prior years21,14128,664
Total paid248,789238,526
Non-cash expenses1—
Reserve at end of period$27,130$32,506

The Company had favorable development on veterinary invoice reserves for the other business segment of $5.5 million for the nine months ended September 30, 2025, including favorable development on veterinary invoice reserves of $5.4 million attributable to accident year 2024 and favorable development of $0.1 million attributable to accident year 2023 and prior. The favorable development for accident year 2024 was primarily driven by lower than expected frequency and to a lesser extent, lower than expected severity in the fourth quarter of 2024.

Reserve for veterinary invoices, by year of occurrence

In the following tables, the reserve for veterinary invoices for each segment is presented as the amount (in thousands) by the year to which the veterinary invoice relates, referred to as the year of occurrence.

SubscriptionAs of September 30, 2025
Year of Occurrence
2023 and prior$79
20242,271
202524,492
$26,842
Other BusinessAs of September 30, 2025
Year of Occurrence
2023 and prior$255
20241,629
202525,246
$27,130
  1. Debt

On March 25, 2022, the Company entered into a credit agreement with Piper Sandler Finance, LLC, acting as the administrative agent, that provides the Company with $150.0 million in credit (the "Credit Facility") consisting of:

(a) an initial term loan in an aggregate principal amount of $60.0 million ("Initial Term Loan"), which was funded at closing;

(b) commitments for delayed draw term loans in an aggregate principal amount not in excess of $75.0 million ("Delayed Draw Term Loans", and together with the Initial Term Loan, the "Term Loans"), which may be drawn from time to time until September 25, 2023. On December 29, 2022, February 17, 2023, and September 21, 2023, the Company borrowed Delayed Draw Term loans of $15.0 million, $35.0 million, and $25.0 million, respectively; and

(c) commitments for revolving loans in an aggregate principal amount at any time outstanding not in excess of $15.0 million (Revolving Loans), which may be drawn at any time prior to March 25, 2027.

To the extent not previously paid, the Initial Term Loan would have been due and payable on March 25, 2027, the Delayed Draw Term Loans due and payable on the earlier of the five-year anniversary of their initial funding or March 25, 2028, and Revolving Loans due and payable on March 25, 2027. The Credit Facility obligated the Company to repay 0.25% of any then-outstanding Term Loans, together with accrued and unpaid interest, on a quarterly basis.

In June 2025, the Company made a $14.9 million principal repayment on the Initial Term Loan in addition to the 0.25% quarterly mandatory repayment.

The Credit Facility bore interest at a floating base rate plus an applicable margin. The stated interest rate as of September 30, 2025 was approximately 9.15% for the aggregate outstanding term loans. The Company incurred total debt issuance cost of approximately $5.9 million, which is reported in the consolidated balance sheet as a direct reduction from the carrying amount of the Credit Facility and is amortized as interest expense over the term of five years.

The Credit Facility was secured by substantially all assets of the Company and its subsidiaries. Proceeds from the Credit Facility were permitted to be used for acquisitions and investments, working capital and other general corporate purposes. The Credit Agreement contained financial and other covenants. As of September 30, 2025, the Company was in compliance with all financial and other covenants.

Future principal payments on outstanding borrowings as of September 30, 2025 were as follows (in thousands):

Year Ending December 31,As of September 30, 2025
2025$187
2026750
202758,163
202857,125
Total$116,225

In November 2025, the Company repaid the Credit Facility in full. See Note 13, Subsequent Events.

  1. Stock-Based Compensation

Stock-based compensation expense includes restricted stock units granted to employees and other service providers and has been reported in the Company’s consolidated statements of operations depending on the function performed by the employee or other service provider. Stock-based compensation expense recognized in each category of the consolidated statements of operations was as follows (in thousands):

Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
Veterinary invoice expense$677$847$2,221$2,625
Other cost of revenue5855541,6791,561
Technology and development1,7051,2594,3263,774
General and administrative4,9714,12514,54611,435
New pet acquisition expense1,5611,5556,0135,743
Total expensed stock-based compensation9,4998,34028,78525,138
Capitalized stock-based compensation11393171425
Total stock-based compensation$9,612$8,433$28,956$25,563

Stock Options

The following table presents information regarding stock options granted, exercised, and forfeited for the period presented:

Number of OptionsWeighted Average Exercise Price per ShareAggregate Intrinsic Value (in thousands)
Outstanding as of December 31, 2024347,334$14.30$11,775
Granted———
Exercised(114,960)12.272,852
Forfeited(4,780)10.58—
Outstanding as of September 30, 2025227,59415.406,345
Exercisable as of September 30, 2025227,594$15.40$6,345

As of September 30, 2025, stock options outstanding and stock options exercisable had a weighted average remaining contractual life of 1.2 years.

The Company has not granted any new stock options since 2017 and all outstanding options vested prior to January 1, 2022.

Restricted Stock Units

The following table presents information regarding restricted stock units granted, vested and forfeited for the period presented:

Number of SharesWeighted AverageGrant Date Fair Value per Share
Unvested shares as of December 31, 2024970,739$37.35
Granted975,32845.94
Vested(658,803)43.83
Forfeited(128,841)35.49
Unvested shares as of September 30, 20251,158,423$41.11

Stock-based compensation expenses of $45.1 million related to unvested restricted stock units are expected to be recognized over a weighted average period of approximately 1.9 years.

  1. Stockholders' Equity

Common Stock and Preferred Stock

As of September 30, 2025, the Company had 100,000,000 shares of common stock authorized and 43,192,339 shares of common stock outstanding. Holders of common stock are entitled to one vote on each matter properly submitted to the stockholders of the Company except those related to matters concerning possible outstanding preferred stock. At September 30, 2025, the Company had 10,000,000 shares of undesignated preferred stock authorized for future issuance and did not have any outstanding shares of preferred stock. The holders of common stock are also entitled to receive dividends as and when declared by the board of directors of the Company (the Board), whenever funds are legally available. These rights are subordinate to the dividend rights of holders of any senior classes of stock outstanding at the time. The Company does not intend to declare or pay any cash dividends in the foreseeable future.

Share Repurchase Program

In April 2021, the Board approved a share repurchase program, pursuant to which the Company may, between May 2021 and May 2026, repurchase outstanding shares of the Company's common stock. The Company repurchasedno shares during the nine months ended September 30, 2025 and 2024, respectively.

  1. Accumulated Comprehensive Income (Loss)

A summary of the components of Accumulated other comprehensive income (loss) is as follows (in thousands):

Three months ended September 30, 2025Foreign Currency TranslationNet Unrealized Gain (Loss) on Available-for-Sale SecuritiesTotal
Balance as of July 1, 2025$1,441$1,216$2,657
Other comprehensive loss(1,423)145(1,278)
Balance as of September 30, 2025$18$1,361$1,379
Three months ended September 30, 2024Foreign Currency TranslationNet Unrealized Gain (Loss) on Available-for-Sale SecuritiesTotal
Balance as of July 1, 2024$(1,593)$(178)$(1,771)
Other comprehensive income2,8052,2095,014
Balance as of September 30, 2024$1,212$2,031$3,243
Nine Months Ended September 30, 2025Foreign Currency TranslationNet Unrealized Gain (Loss) on Available-for-Sale SecuritiesTotal
Balance as of January 1, 2025$(3,113)$501$(2,612)
Other comprehensive income3,1318603,991
Balance as of September 30, 2025$18$1,361$1,379
Nine Months Ended September 30, 2024Foreign Currency TranslationNet Unrealized Gain (Loss) on Available-for-Sale SecuritiesTotal
Balance as of January 1, 2024$(76)$479$403
Other comprehensive income1,2881,5522,840
Balance as of September 30, 2024$1,212$2,031$3,243

In connection with the nonmonetary exchange discussed in Note 4, the Company reclassified $0.9 million of previously unrealized gain from Accumulated other comprehensive income (loss) to Other (income), net during the nine months ended September 30, 2025.

  1. Segments

The Company has two reporting segments: subscription business and other business. The subscription business segment generates revenue primarily from subscription payments related to the Company's direct-to-consumer products. The other business segment generates revenue from other product offerings, primarily by underwriting policies on behalf of third parties with whom the Company has a business-to-business relationship. The other business segment has, and targets, a lower margin profile than the Company's subscription business segment. The Company does not undertake marketing efforts for these policies and has a business-to-business relationship with these third-parties.

The Company's chief operating decision maker is its Chief Executive Officer. The chief operating decision maker reviews revenue and operating income (loss) to evaluate segment performance. Revenue, veterinary invoice expense, other cost of revenue, and new pet acquisition expenses are generally directly attributed to each segment. Other operating expenses, such as technology and development expense, general and administrative expense, and depreciation and amortization, are generally allocated proportionately based on revenue in each segment. Interest and other expenses and income taxes are not allocated to the segments, nor included in the measure of segment profit or loss. The Company does not analyze discrete segment balance sheet information related to long-term assets.

Operating income (loss)of the Company’s segments was as follows (in thousands):

Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
Subscription business:
Revenue$252,697$218,986$727,917$628,738
Veterinary invoice expense177,733156,307518,788464,143
Other cost of revenue23,03321,05867,31061,094
Technology and development6,8095,30518,18715,303
General and administrative12,61111,35339,96031,095
New pet acquisition expense21,89518,21062,17552,897
Depreciation and amortization2,7902,9298,0878,315
Subscription business operating income (loss)7,8263,82413,410(4,109)
Other business:
Revenue114,223108,470334,535319,639
Veterinary invoice expense85,39482,507247,369239,342
Other cost of revenue20,70618,20563,00157,923
Technology and development3,0782,6288,3587,780
General and administrative5,7005,62418,36515,808
New pet acquisition expense5198130128
Depreciation and amortization1,2611,4523,7174,227
Other business operating income (loss)(1,967)(2,044)(6,405)(5,569)
Loss from investment in joint venture—(34)(305)(184)
Operating income (loss)5,8591,7466,700(9,862)
Interest expense2,7903,8209,68311,071
Other (income), net(3,530)(3,538)(18,684)(9,601)
Income (loss) before income taxes$6,599$1,464$15,701$(11,332)

The following table presents the Company’s revenue by geographic region of the member (in thousands):

Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
United States$304,579$272,825$884,382$792,018
Canada and other62,34154,631178,070156,359
Total revenue$366,920$327,456$1,062,452$948,377

Substantially all of the Company’s long-lived assets were located in the United States as of September 30, 2025 and December 31, 2024.

  1. Subsequent Events

The Company has evaluated events subsequent to September 30, 2025 through the date of this filing to assess the need for potential recognition or disclosure.

Credit Facility Refinancing

In November 2025, the Company entered into a credit agreement with PNC Bank, National Association, acting as the administrative agent, that provides the Company with $120.0 million in credit consisting of a term loan in an aggregate principal amount of $100.0 million and commitments for revolving loans in an aggregate principal amount at any time outstanding not in excess of $20.0 million (collectively, the "PNC Facility"). The PNC Facility is secured by substantially all of the Company's assets and those of its subsidiaries. The Company used the proceeds from the PNC Facility to extinguish the outstanding balance under the Credit Facility.

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