CAPITAL ONE FINANCIAL CORP

Consumer Banking Business

The primary sources of revenue for our Consumer Banking business are net interest income from loans and deposits, discount and interchange income, as well as service charges and customer-related fees, including revenue from processing transactions on the Global Payment Network. Expenses primarily consist of operating costs, the provision for credit losses and marketing expenses.

Our Consumer Banking business generated income from continuing operations, net of tax, of$560 million and$1.3 billion in the third quarter and first nine months of 2026, respectively, and $420 million and $1.1 billion in the third quarter and first nine months of 2025, respectively.

Table 10 summarizes the financial results of our Consumer Banking business and displays selected key metrics for the periods indicated.

Table 10: Consumer Banking Business Results

(1)Average yield is calculated based on annualized interest income for the period divided by average loans during the period and does not include any allocations, such as funds transfer pricing.

(2)Nonperforming assets primarily consist of nonperforming loans and repossessed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment and repossessed assets.

Key factors affecting the results of our Consumer Banking business forthe third quarter and first nine months of 2026 compared to the third quarter and first nine months of 2025, and changes in financial condition and credit performance between September 30, 2026 and December 31, 2025 include the following:

•Net Interest Income: Net interest income increased by $174 million to $2.5 billion in the third quarter of 2026 primarily driven by higher average auto loan balances. Net interest income increased by $729 million to $7.2 billion in the first nine months of 2026 primarily driven by higher deposits due to the addition of Discover and higher average auto loan balances.

•Non-Interest Income: Non-interest income increased by $294 million to $769 million in the third quarter of 2026 primarily due to the impacts from the reissuance of legacy Capital One customer debit cards onto the Global Payment Network. Non-interest income increased by $1.2 billion to $2.2 billion in the first nine months of 2026 primarily due to impacts from the reissuance of legacy Capital One customer debit cards onto the Global Payment Network and the addition of the Global Payment Network.

•Provision for Credit Losses: Provision for credit losses increased by $77 million to $417 million in the third quarter of 2026 primarily due to higher net losses and a higher allowance build. Provision for credit losses increased by $487

million to $1.4 billion in the first nine months of 2026 primarily driven by an allowance build in our auto loan portfolio compared to a relatively flat allowance in the prior year and higher net losses.

•Non-Interest Expense: Non-interest expense increased by $201 million to $2.1 billion in the third quarter of 2026 primarily driven by higher investment in technology. Non-interest expense increased by $1.0 billion to $6.3 billion in the first nine months of 2026 primarily driven by the addition of Discover, higher investment in technology and higher marketing spend.

•Period-end loans held for investment increased by $9.3 billion to $94.0 billion as of September 30, 2026 from December 31, 2025 primarily driven by growth in our auto loan portfolio.

•Average loans held for investment increased by $10.0 billion to $92.3 billion in the third quarter of 2026 compared to the third quarter of 2025 and increased by $8.6 billion to $88.9 billion in the first nine months of 2026 compared to the first nine months of 2025 primarily driven by growth in our auto loan portfolio.

Deposits:

•Period-end deposits increased by $7.2 billion to $431.1 billion as of September 30, 2026 from December 31, 2025 primarily driven by continued growth from our national banking strategy.

Net Charge-Off and Delinquency Metrics:

•The net charge-off rate increased by 5 bps to 1.63% in the third quarter of 2026 compared to the third quarter of 2025 and increased by 11 bps to 1.60% in the first nine months of 2026 compared to the first nine months of 2025.

•The 30+ day delinquency rate decreased by 61 bps to 5.12% as of September 30, 2026 compared to December 31, 2025.