ALLSTATE CORP
For the period ended Dec 31, 2023. Filed Feb 21, 2024.
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FY2023 · Filed Feb 21, 2024
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– Protection Services
Protection Services Segment
Our Protection Services segment accounted for 4.6% of Allstate’s 2023 consolidated total revenue and 78.5% of Allstate’s December 31, 2023 PIF. Protection Services includes Allstate Protection Plans, Allstate Dealer Services, Allstate Roadside, Arity and Allstate Identity Protection, which offer a broad range of products and services that expand and enhance customer value propositions.
Strategy- Protection Services’ strategy is to innovate new products and services, expand distribution and provide affordable, simple and connected protection solutions.
| Allstate Protection Plans | Expand distribution and product breadth of consumer protection plans through new and existing retailers and mobile operators across North America, Europe, Asia and Australia. |
|---|---|
| Allstate Dealer Services | Expand distribution of Allstate branded protection and insurance products through auto dealerships, business partnerships and direct to consumer. |
| Allstate Roadside | Modernize the roadside assistance business through technology and enhance capabilities to deliver a superior customer experience. |
| Arity | Provide industry leading telematics and mobility insights to insurance companies, the transportation industry and location-enabled consumer apps. Services include: telematics-enabled mobility insights for consumers and businesses, driving behavior data and scores (Arity IQ) to deliver personalized insurance pricing, and marketing services including lead generation and advertising technology integrations to optimize advertising investments. |
| Allstate Identity Protection | Create a leading position in the identity protection market, offering full-service identity protection and expand partnership and direct to consumer distribution channels. |
| Products and services | |
|---|---|
| Allstate Protection Plans | Provides consumer protection plans and related technical support for mobile phones, consumer electronics, furniture and appliances which provide customers protection from mechanical or electrical failure, and in certain cases, accidental damage. |
| Allstate Dealer Services | Offers protection and insurance products, including vehicle service contracts, guaranteed asset protection waivers, road hazard tire and wheel protection, and paint and fabric protection. |
| Allstate Roadside | Offers towing, jump-start, lockout, fuel delivery and tire change services to retail customers and customers of our wholesale partners. |
| Arity | Provides insights and services created from data collected, normalized and analyzed by the Arity platform, including automotive telematics information. Product suite includes on-demand risk scoring, lead generation, digital advertising, data integration, traditional telematics, and data-as-a-service solutions. |
| Allstate Identity Protection | Provides identity, consumer cybersecurity, privacy and family digital safety protection. |
| Distribution channels | |
|---|---|
| Allstate Protection Plans | Retailers and mobile operators, in-store or online. |
| Allstate Dealer Services | Independent agents selling through auto dealerships in the U.S. in conjunction with the purchase of a new or used vehicle, through business partnerships and direct to consumer. |
| Allstate Roadside | Allstate exclusive agents, direct to consumer, wholesale partners, affinity groups and on-demand mobile application service. |
| Arity | Sells directly to affiliate and non-affiliate customers and through strategic partners. |
| Allstate Identity Protection | Primarily through workplace benefit programs with growth in partnerships and direct to consumer delivered through enterprise partnerships, online and mobile application sales. |
Protection Services primarily operates in the U.S. and Canada, with Allstate Protection Plans also offering services in Europe, Australia and Asia.
We compete on a variety of factors, including product offerings, brand recognition, financial strength, price and customer experience. The market for these services is highly competitive.
The Allstate Corporation 9
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