HARTFORD FINANCIAL SERVICES GROUP INC

The Hartford’s mission is toprovide people with the support and protection they need to pursue their unique ambitions, seize opportunity, and prevail through unexpected challenge. Our strategy to maximize value creation for all stakeholders focuses on advancing underwriting excellence, emphasizing digital capabilities, maximizing distribution channels, optimizing organizational efficiency, and embedding sustainability principles into our business to drive value creation while impacting society at large.

We endeavor to maintain and enhance our position as a market leader by leveraging our core strengths of underwriting excellence, risk management, claims, product development and distribution. We are investing in end-to-end transformation, advancing data, analytics, and digital capabilities across the organization to improve customer experience and strengthen our existing competitive advantages.

An ethical, people-oriented, and performance-driven culture drives our values. We are committed to maintaining and enhancing our inclusive culture and are proud of our reputation for ethics and integrity.

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Strategic Priorities

Our strategy remains consistent and we are focused on the following priorities across our businesses:

•Advancing leading underwriting capabilities across our portfolio to offer expanded products and services;

•Embracing a culture of growth and innovation and cross-enterprise collaboration;

•Emphasizing digital capabilities and data science that enhance the customer experience and improve underwriting and claims decision making;

•Maximizing distribution channels and product breadth to increase market share;

•Optimizing organizational efficiency with a focus on continuous improvement;

•Balancing use of excess capital for growth initiatives, investments in the business, and return to stockholders through dividends and share repurchases; and

•Continuing to advance sustainability leadership in order to attract and retain top talent and enhance value to stockholders. For more information on retaining and attracting talent through our diversity, equity and inclusion ("DEI") initiatives, refer to the Human Capital Resources section of Part 1, Item 1.

Within our businesses, in 2024 we will continue to pursue objectives specific to each, including:

Commercial Lines

•Maintaining underwriting and pricing discipline across property and liability lines of business;

•Continuing to broaden our underwriting capabilities, product breadth, and risk appetite, increasing the cross-sell of global specialty product lines to customers of small commercial and middle & large commercial, and growing specialized verticals in middle & large commercial;

•Accelerating use of data and digital technology, including artificial intelligence, and voice of customer to drive a best-in-class experience;

•Enabling improved risk selection and portfolio decisions through data science and analytics; and

•Expanding distribution to match customers’ preferred access points.

Personal Lines

•Regaining competitive momentum through the continued rollout of our new automobile and homeowners product and platform, Prevail, which is tailored to the mature market and includes digital service capabilities that provide real time transaction support;

•Continue addressing higher loss cost trends through pricing and underwriting actions;

•Increasing new business in AARP Direct through direct marketing initiatives; and

•Expanding use of telematics and investing in digital technology capabilities, including artificial intelligence.

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Group Benefits

•Grow revenues in all customer segments with an emphasis on employer groups with under 500 lives;

•Expanding absence/leave management capabilities and pursuing product and service innovation to meet the rapidly evolving needs of employers and employees;

•Continuing to grow market share of voluntary product offerings, including supplemental health coverage, as well as new state paid family and medical leave;

•Investing in technology that enhances the overall customer experience, supported by easy and accurate operations processes; and

•Advancing data and technology capabilities, including artificial intelligence, to unlock process improvement and enable agility.

•Driving organic growth by focusing on key distribution channels and optimizing our product and distribution teams; and

•Working with subadvisors to launch innovative products that meet the needs of financial advisors and their clients.