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KEYCORP NEW

For the period ended Dec 31, 2023. Filed Feb 22, 2024.

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A company's yearly report to the SEC, with audited financial statements. It is the fullest account a company gives of its business, its finances and the risks it sees.

FY2023 · Filed Feb 22, 2024

KEY$21.34-0.3%Stored close · as of Nov 10, 2026

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Contents

Loans and loans held for sale

Figure 7. Breakdown of Loans as of December 31, 2023

(a)Other consumer loans include Consumer direct loans, Credit cards, and Consumer indirect loans. See Note 4 (“Loan Portfolio”) Item 8. Financial Statements of this report.

Figure 8 shows the composition of our loan portfolio at December 31 for each of the past two years.

Figure 8. Composition of Loans

20232022
December 31,Dollars in millionsAmountPercent of TotalAmountPercent of Total
COMMERCIAL
Commercial and industrial (a)$55,81549.6%$59,64750.0%
Commercial real estate:
Commercial mortgage15,18713.516,35213.7
Construction3,0662.72,5302.1
Total commercial real estate loans18,25316.218,88215.8
Commercial lease financing (b)3,5233.13,9363.3
Total commercial loans77,59168.982,46569.1
CONSUMER
Real estate — residential mortgage20,95818.621,40117.9
Home equity loans7,1396.47,9516.6
Consumer direct loans5,8905.26,5085.4
Credit cards1,0020.91,0260.9
Consumer indirect loans26—430.1
Total consumer loans35,01531.136,92930.9
Total loans (c)$112,606100.0%$119,394100.0%

(a)Loan balances include $207 million and $172 million, of commercial credit card balances at December 31, 2023, and December 31, 2022, respectively.

(b)Commercial lease financing includes receivables held as collateral for a secured borrowing of $7 million and $8 million at December 31, 2023, and December 31, 2022, respectively. Principal reductions are based on the cash payments received from these related receivables. Additional information pertaining to this secured borrowing is included in Note 20 (“Long-Term Debt”).

(c)Total loans exclude loans of $339 million at December 31, 2023, and $434 million at December 31, 2022, related to the discontinued operations of the education lending business.

At December 31, 2023, total loans outstanding from continuing operations were $112.6 billion, compared to $119.4 billion at the end of 2022. For more information on balance sheet carrying value, see Note 1 (“Summary of Significant Accounting Policies”) under the headings “Loans” and “Loans Held for Sale.”

Commercial loan portfolio

Commercial loans outstanding were $77.6 billion at December 31, 2023, a decrease of $4.9 billion, or 5.9%, compared to December 31, 2022. The decrease was across all major commercial loan categories as a result of our planned balance sheet optimization efforts.

Figure 9 provides our commercial loan portfolio by industry classification as of December 31, 2023, and December 31, 2022.

Figure 9. Commercial Loans by Industry

December 31, 2023Commercial and industrialCommercialreal estateCommerciallease financingTotal commercialloansPercent oftotal
Dollars in millions
Industry classification:
Agriculture$925$114$74$1,1131.4%
Automotive2,15383342,9903.9
Business services3,3872431123,7424.8
Commercial real estate8,22913,113821,35027.5
Construction materials and contractors2,3112922652,8683.7
Consumer goods3,8516222684,7416.1
Consumer services4,5687743275,6697.3
Equipment2,4051711682,7443.5
Finance8,9081042849,29612.0
Healthcare3,2221,4563034,9816.4
Materials and extraction2,4023041522,8583.7
Oil and gas2,21237122,2612.9
Public exposure2,24185132,7623.6
Technology, media, and telecom80711788961.2
Transportation988974661,5512.0
Utilities6,41864596,8838.9
Other78868308861.1
Total$55,815$18,253$3,523$77,591100.0%
December 31, 2022Commercial and industrialCommercialreal estateCommerciallease financingTotal commercialloansPercent oftotal
Dollars in millions
Industry classification:
Agriculture$829$110$83$1,0221.2%
Automotive1,678751122,4412.9
Business services3,5142461483,9084.7
Commercial real estate8,88313,9191022,81227.7
Construction materials and contractors2,6493183223,2894.0
Consumer goods4,6435762885,5076.7
Consumer services5,0099003466,2557.6
Equipment2,5841801612,9253.5
Finance8,8051124619,37811.4
Healthcare3,5891,3723305,2916.4
Materials and extraction3,1282401453,5134.3
Oil and gas2,39933202,4523.0
Public exposure2,53495803,1233.8
Technology, media, and telecom1,08212891,1831.4
Transportation1,0921374771,7062.1
Utilities6,72554507,1808.7
Other504(38)14480.6
Total$59,647$18,882$3,936$82,465100.0%

Commercial and industrial. Commercial and industrial loans are the largest component of our loan portfolio, representing 50% of our total loan portfolio at December 31, 2023, and 50% at December 31, 2022. This portfolio is approximately 88% variable rate and consists of loans primarily to large corporate, middle market, and small business clients.

Commercial and industrial loans totaled $55.8 billion at December 31, 2023, a decrease of $3.8 billion, or 6.4%, compared to December 31, 2022. The decrease was broad-based and spread across most industry categories, reflecting our planned balance sheet optimization efforts.

Commercial real estate loans. Our commercial real estate portfolio includes project loans primarily focused in market-rate and affordable multi-family housing loans, owner-occupied commercial and industrial operating company buildings, and community center grocer-anchored retail centers. These three commercial real estate segments make up 75% of our commercial real estate portfolio. Our non-owner-occupied portfolio is focused on operators of commercial real estate who not only utilize our loan products, but also our broader industry-focused products and services and provide consistent pipelines into our agency, CMBS, and other long-term market take out products. This focus ensures our relationship clients foster and build portfolios with stable, recurring cash flows, with adequate, balanced cash reserves to support our balance sheet exposures through the economic cycle.

At December 31, 2023, commercial real estate loans totaled $18.3 billion, comprised of $15.2 billion of mortgage loans and $3.1 billion of construction loans. Compared to December 31, 2022, this portfolio decreased $629 million driven by our planned balance sheet optimization efforts.

Since the global financial crisis in 2008, we have limited our construction business and reduced our overall construction loans from 42% to 17% of commercial real estate loans as of December 31, 2023. Construction loans provide a stream of funding for properties not fully leased at origination to support debt service payments over the term of the contract or project. As of December 31, 2023, 78% of our construction portfolio are multi-family project loans. Our office exposure only represents 5% of commercial real estate loans at period end.

As shown in Figure 10, our commercial real estate loan portfolio includes various property types and geographic locations of the underlying collateral. These loans include commercial mortgage and construction loans in both Consumer Bank and Commercial Bank.

Figure 10. Commercial Real Estate Loans

Geographic Region
Dollars in millionsWestSouthwestCentralMidwestSoutheastNortheastNationalTotalPercent of TotalConstructionCommercialMortgage
Nonowner-occupied:
Diversified$3$—$—$3$—$16$164$1861.0%$—$186
Industrial582480110230280208024.4168634
Land & Residential5335321—40.21822
Lodging48—344666552221.25217
Medical Office37—4212197752731.527246
Multifamily1,2375521,2711,2722,7071,3704448,85348.52,3896,464
Office142—15376118285508244.5—824
Retail2136841831022972131,0986.0751,023
Self Storage62—451572321713972.24393
Senior Housing1242214388651202137754.2126649
Skilled Nursing———66—2022154832.6—483
Student Housing———27158——1851.059126
Other11283537671603201.8—320
Total nonowner-occupied1,9306191,8321,8853,5592,8531,78014,45879.22,87111,587
Owner-occupied1,14114147201671,352—3,79520.81953,600
Total$3,071$620$2,246$2,605$3,726$4,205$1,780$18,253100.0%$3,066$15,187
Nonowner-occupied:
Nonperforming loans$1$—$46$1$9$5$38$100N/M$—$100
Accruing loans past due 90 days or more1——6—3—10N/M—10
Accruing loans past due 30 through 89 days3—12—77—29N/M—29
Nonowner-occupied:
Diversified$9$—$—$4$—$24$231$2681.4%$—$268
Industrial7525101135220284528924.7203689
Land & Residential1333324—37.21522
Lodging58—1042072412051.122183
Medical Office47—4391998252411.364177
Multifamily1,0835331,3881,2642,8131,3704388,88947.11,7057,184
Office1891173113128300959995.3—999
Retail28235112183693952351,3116.91061,205
Self Storage8513502079372024862.64482
Senior Housing15057144761181202359004.8194706
Skilled Nursing———52—2391434342.3—434
Student Housing———5319913—2651.439226
Other24497942831954362.32434
Total nonowner-occupied2,0036712,0331,9953,7103,0591,89215,36381.42,35413,009
Owner-occupied1,14953645801281,293—3,51918.61763,343
Total$3,152$676$2,397$2,575$3,838$4,352$1,892$18,882100.0%$2,530$16,352
Nonperforming loans$—$—$—$2$—$7$12$21N/M$—$21
Accruing loans past due 90 days or more—————8—8N/M—8
Accruing loans past due 30 through 89 days——111—6—18N/M—18
West –Alaska, California, Hawaii, Idaho, Montana, Oregon, Washington, and Wyoming
Southwest –Arizona, Nevada, and New Mexico
Central –Arkansas, Colorado, Oklahoma, Texas, and Utah
Midwest –Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, and Wisconsin
Southeast –Alabama, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, Washington, D.C., and West Virginia
Northeast –Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont
National –Accounts in three or more regions

Consumer loan portfolio

Consumer loans outstanding at December 31, 2023, totaled $35.0 billion, a decrease of $1.9 billion, or 5.2%, from one year ago. This decrease reflects lower residential and consumer direct loans.

The residential mortgage portfolio is comprised of loans originated by our Consumer Bank and is the largest segment of our consumer loan portfolio as of December 31, 2023, representing approximately 60% of consumer loans. This is followed by our home equity portfolio comprising approximately 20% of consumer loans outstanding at year end.

We held the first lien position for approximately 64% of the home equity portfolio at December 31, 2023, and 66% at December 31, 2022. For loans with real estate collateral, we track borrower performance monthly. Regardless of the lien position, credit metrics are refreshed quarterly, including recent FICO scores as well as updated loan-to-value ratios. This information is used in establishing the ALLL. Our methodology is described in Note 1 (“Summary of Significant Accounting Policies”) under the heading “Allowance for Loan and Lease Losses.”

Figure 11 presents our consumer loans by geography.

Figure 11. Consumer Loans by State

Dollars in millionsReal estate — residential mortgageHome equity loansConsumer direct loansCredit cardsConsumer indirect loansTotal
Washington$4,520$1,020$226$88$1$5,855
Ohio2,7041,02925020314,187
New York8051,99377434713,920
Colorado3,00127714932—3,459
California2,29414496342,811
Oregon1,26958510843—2,005
Pennsylvania4455173776321,404
Florida782424121441,254
Utah8512526418—1,185
Connecticut7652551122911,162
Other3,5221,1552,922162127,773
Total$20,958$7,139$5,890$1,002$26$35,015
Washington$4,621$1,100$253$87$2$6,063
Ohio2,7661,17334721454,505
New York8402,25677035914,226
Colorado3,00630117132—3,510
California2,35716538462,921
Oregon1,26863011743—2,058
Pennsylvania4595804036131,506
Florida851454531461,369
Texas336339743743
Illinois134321221352
Other4,7631,8442,847206169,676
Total$21,401$7,951$6,508$1,026$43$36,929

Loan sales

As shown in Figure 12, during 2023, we sold $8.9 billion of our loans. Sales of loans classified as held for sale generated net gains of $135 million during 2023.

Figure 12 summarizes our loan sales during 2023 and 2022.

Figure 12. Loans Sold (Including Loans Held for Sale)

Dollars in millionsCommercialCommercialReal EstateCommercialLeaseFinancingResidentialReal EstateTotal
Fourth quarter$35$1,735$21$339$2,130
Third quarter852,861493453,340
Second quarter1181,431282831,860
First quarter1251,1211641351,545
Total$362$7,148$262$1,103$8,875
Fourth quarter$33$2,774$114$235$3,156
Third quarter2111,882433532,489
Second quarter411,8511504962,538
First quarter1,4691,909399014,318
Total$1,754$8,416$346$1,985$12,501

Figure 13 shows loans that are either administered or serviced by us but not recorded on the balance sheet; this includes loans that were sold.

Figure 13. Loans Administered or Serviced

December 31,Dollars in millions20232022202120202019
Commercial real estate loans$499,449$488,478$444,131$371,016$347,186
Residential mortgage11,19311,02610,3128,3116,146
Education loans248312415516625
Commercial lease financing1,9461,6461,2361,3591,047
Commercial loans667723750684591
Consumer direct4085096991,7112,243
Consumer indirect7921,5362,714——
Total$514,703$504,230$460,257$383,597$357,838

In the event of default by a borrower, we are subject to recourse with respect to approximately $7.5 billion of the $514.7 billion of loans administered or serviced at December 31, 2023. These are primarily associated with commercial real estate loans administered or serviced. Additional information about this recourse arrangement is included in Note 22 (“Commitments, Contingent Liabilities, and Guarantees”) under the heading “Recourse agreement with FNMA.”

We derive income from several sources when retaining the right to administer or service loans that are sold. We earn noninterest income (recorded as “Consumer mortgage income” and “Commercial mortgage servicing fees”) from fees for servicing or administering loans. This fee income is reduced by the amortization of related servicing assets. In addition, we earn interest income from investing funds generated by escrow deposits collected in connection with the servicing loans. Additional information about our mortgage servicing assets is included in Note 9 (“Mortgage Servicing Assets”).

Maturities and sensitivity of certain loans to changes in interest rates

Figure 14 shows the remaining maturities of our loan portfolio and the sensitivity of certain loans to changes in interest rates as of December 31, 2023.

Figure 14. Remaining Maturities and Sensitivity of Certain Loans to Changes in Interest Rates(a)

Dollars in millions · Within One Year · One - Five Years · Five - Fifteen Years · Over Fifteen Years · Total
Commercial
Commercial and industrial$13,086$37,501$5,058$170$55,815
Commercial Mortgage5,2616,5533,02534815,187
Real estate — construction1,2831,2991353493,066
Commercial lease financing3881,8571,278—3,523
Total commercial loans$20,018$47,210$9,496$867$77,591
Consumer
Real estate - residential mortgage$180$40$769$19,969$20,958
Home equity loans962502,1354,6587,139
Consumer direct loans4979462,3952,0525,890
Credit Cards1,002———1,002
Consumer indirect loans—205126
Total consumer loans1,7751,2565,30426,68035,015
Total loans$21,793$48,466$14,800$27,547$112,606
Loans with floating or adjustable interest rates (b)$41,916$4,428$13,153$59,497
Loans with predetermined interest rates (c)6,55010,37214,39431,316
Total$48,466$14,800$27,547$90,813

(a)Accrued interest of $522 million at December 31, 2023, is presented in "Accrued income and other assets" on the Consolidated Balance Sheets and is excluded from the amortized cost basis disclosed in this table.

(b)Floating and adjustable rates vary in relation to other interest rates (such as the base lending rate) or a variable index that may change during the term of the loan.

(c)Predetermined interest rates either are fixed or may change during the term of the loan according to a specific formula or schedule.

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